I cant download apps on my new ipad air

i dont recognise my security questions when trying to download apps on my new ipad air.

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • TS3274 I can't download apps on my new iPad air

    I can't download apps on my new iPad air.

    Waiting
    1. Tap the app to pause the download then tap again to resume.
    2. Try reboot iPad

  • HT5312 What if I don't have a verification email and I forgot my surcurity questions so I can't download apps on my new ipad 4 what do I do if that happens

    I forgot my surcurity questions and I don't have a rescue email I want to download apps on my new ipad 4 please help me

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • When trying to download apps on my new iPad I keep getting prompted to update my security questions for my safety. When I choose this option it freezes and won't load the questions, however, when I hit not now it won't let me download. What do I do?

    When trying to download apps on my new iPad I keep getting prompted to update my security questions for my safety. When I choose this option it freezes and won't load the questions, however, when I hit not now it won't let me download. What do I do?

    Reboot your iPad and then see if you can set the security questions.
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  • Can I run Creative Cloud apps on my new iPad Air?

    Can I run Creative Cloud apps on my new iPad Air?

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  • Why i do not see all purchased apps on my new Ipad air?

    I bought new Ipad air, restored all apps from back up. It worked perfectly.
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    Already tried log out, restart, log in did not work.
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    I have found the issue is related to transfering from one device to another using the option to restore from iCloud.
    In my case transferring from one iPod 4gen to another iPod 4gen.
    I have noticed a couple glitches, in addition to not being able to see my Purchased Apps from the App store, my Wi-Fi connection(s) are considerably slower. Signing in and out with my Apple ID does not help.
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  • I can not download app to my new ipad it just says waiting

    please help have just been sent a new ipad and have tried to down load a app but just shows waiting

    Try this...
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    Reset... No Data or Settings will be lost...
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • HT201269 I am trying to transfers my iPad 2 apps to me new iPad Air, but some of the apps did not back up on the computer.  Every time I go to back up the old device, some of the apps don't get transferred.  My big concern is the Olive Tree Bible Study wo

    I have the Olive Tree Bible Study app, which is one of the best tools I have ever used for study and within the app I purchased several resources/concordances that are very useful (plus they had up in the wallet, but very worth it)
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    I am trying to get those particular apps on my iPad Air.
    Has anyone else come across an issue like this?
    Thanks and I appreciate anyone's time.

    Go into the App Store from your iPad and select Purchased, then select Not onThis iPad, and download the apps that you want.  Because you already own them you can download them again for free ... provided that you are using the same Apple ID as you used when you originally purchased them.
    In fact when I look up the Olive Tree app, it seems like the main app is free in any case.
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  • How do I tranfer apps to my new ipad air, How do I tranfer apps to my new ipad air

    How do I transfer all Apps and data from ipad 2 to ipad air?

    Transfer content from an iPhone, iPad, or iPod touch to a new device

  • I cant open apps on my NEW ipad, I cant open apps on my NEW ipad

    My NEW ipad2 refuses to open my apps. Plasje help me!

    Also, try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe!

  • Can't download apps on my new iPad mini,

    I get the message fail; try again later. Yes I have restarted, log in and out, have also talked to the support team all day - do you have any advice?
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    1. Make sure you sign in to App Store
    2. Make sure you enter your credit card info
    3. Make sure date is correct
    4. Make sure country is correct
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  • HT4623 hello i canot download aps onto my new ipad ,help.

    Hello. can you help.canot download APPS to my new ipad. HELP.

    If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
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    http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
    How To Get Rid Of Your iPad App Download Frozen Problem
    http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
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    • Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
    • After restart, the Waiting should be gone.
     Cheers, Tom

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    I think that you will have to talk to your IT people to find out what the problem is and get some help.

  • Security questions? I cannot purchase anything on my new iPad Air because I cannot remember exact answer to questions

    I Cannot purchase apps on my new iPad Air because I do not remember the exact answers to my questions. How do I reset them?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (115995)

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    Can the new iPad Air take panorama photos and/or slo-mo video?
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    I find it silly that Apple wont let the camera app on the new ipad air take panorama pictures when 3rd party app do. Apple why make something as wonderfull as the new ipad air, then cripple it with a sub standerd camera app.
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