I cant download JT's albums through my purchased list

Question

Hello. I was listening to music through my iphone today, and decided to look for Justin Timberlake's first part of the 20/20 experience album in my music app because I wanted to listen to it again. Only, when I searched, it did not come up on my list of artists or albums. I went on the itunes app to redownload it, thinking maybe I deleted the album by accident. But the 20/20 experience album was not on my purchased list. I went onto the store page of the album to see if it did not show if I had purchased the album. It showed that I had purchased it already. A couple of other music pieces have this same problem, and no matter what device I go onto, the music will not appear on my purchased list, even though the iTunes store says that I had purchased the music.
In short, songs have disapeared off of my devices, and do not appear on my purchased list. However, when I go to the respective store pages for the albums/songs, iTunes shows that I have indeed purchased the content. What is going on, and how can I fix this?

Answer 1

Cook, this is the community forum. For problems with iTunes orders, you need to contact their Customer Support, either from iTunes, or from the receipt email.