I cant erase my iphone 5s

i cant erase my iphone

How are you trying to erase it, and what is happening when you try?

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HT1212 okay so I had got my iphone taken away by my parents so i put a new passcode on it and now that i have it back i cant remember it and i have disabled it and now that im trying to erase the data i cant because my iphone is offline how do i fix this?

So a while back i had got my iphone taken away and now that i have it back i cant remember the passcode and have disabled it now that im trying to sync with itunes for the first time ever and im trying to erase the iphone i am not able to because my iphone is off line and there no way for me to get in turn the wifi on because im locked out.PLEASE HELP ME

Ok, so just put into DFU Mode and connect it to your computer. Open Itunes an it will say that you need to restore. Click ok then follow the instructions.

I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

You did not ruin the phone, you will need a sim card to activate the phone and then connect the phone to itunes and do a restore from back up.
http://support.apple.com/kb/HT1414

HT201413 i erased my iphone 5 from another iphone 5 ... i cant restore it now... what shall i do... i erased it via find my iphone

i erased my iphone 5 from another iphone 5 ... i cant restore it now... what shall i do... i erased it via find my iphone

Restore it.
If you desire help, providing details of what happens when trying to restore it is the only way we can offer help.

Apple how is possible that the guy stolen my iphone with find my iphone activated get into my apple id account and erase my iphone without my password??

My iphone was stolen and i have activated "Find my iphone", when i log in on my icloud accont to find my iphone it was desconected and i activate the lost mode and i gonna be alerted when my iphone get online again. But oh what a surprise 45 minutes later someone restore my icloud password and login in my account and erase my iphone??? How is that possible, he doesnt have my password or how he get into my account and reset my apple id???
I am very disapointed with Apple because i have activated "Find my iphone" and have a long passcode active and it was not enough because the guy who stole my iphone can resotre my apple id password and get into my icloud account and deactivate "Find my iphone" then when i try to login into my apple id account surprise my password is incorrect?? and i have to recover it when i login to my icloud accont my iphone is not longer have "Find my iphone" active??
Apple guys i need your answer because the app "Find my iphone" isnt secure and usefull because the guy who stole my iphone can get into my apple ID account to erase my iphone, VERY DISAPOINTED CUSTOMER.

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

HT5312 My iphone ID adress was recycled and now I cant unlock my iphone. please help

My iphone ID adress was recycled and now I cant unlock my iphone. please help

Either force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
Or, login to iCloud.com, locate the phone, then erase it.
Either method will remove the passcode.

I cant active mi iphone with my id apple

Hi friend, i have a big problem, im from venezuela and i have a iphone since 6 months new, but i made a restauration for some problems and i cant activated now, y change id a pasword many times, but the message is tha i cant activate this iphone with the id apple, in waer because have to say wrong id or password, I NEED HELP PLEASE, the iphone is mine all legal and i can prove it, but i need some comunication channel with apple to unlock mi iphone.

With activation lock (see http://support.apple.com/kb/ht5818), you can only activate it by entering the password for the ID that was originally activated with. There is no way around this. If you purchased it from someone else, you will have to get them to erase it and remove it from their account as explained here: http://support.apple.com/kb/TS4515. No one but the previous owner can help you with this, including Apple.

Pleasee! I need help I cant unlock my iphone I dont remember the password of my apple ID and all the recovery options are not helpful

please I need help with my iphone 4S
I reset but I didnt mind that to unlock it I need to put my old ID apple and I really dont remember the password just the ID and I cant use my iphone if i dont put the right code.
All the options that apple gave me are not usefull i went to my apple store and they didnt help me with that what should i do?

If you can't remember the password for your old ID you can reset the password as explained here: http://support.apple.com/kb/PH2617. If you can't reset the password yourself, you can contact the Apple account security team for your country for assistance: Apple ID: Contacting Apple for help with Apple ID account security. If your country isn't listed, you can contact iTunes store support by filling out this form: https://ssl.apple.com/emea/support/itunes/contact.html.
Before doing any of that, make sure it's asking for your ID and not someone else's ID. It will require the ID that was used to activate the phone originally. If you aren't the original owner, only they can help. You have to either get the ID and password from them, or have them erase the phone and remove it from their account as explained here: Find My iPhone Activation Lock: Removing a device from a previous owner’s account so you can reactivate it using your own ID.

HT201084 My family shares one Apple ID on multiple devices. How do I switch everyone over to their own Apple ID without having to erase their iphones and ipads?

My family currently shares one Apple ID on multiple devices and has for quite awhile. How do I switch everyone over to their own Apple ID and the Family Sharing without having to erase their iphones and ipads?

Thank you again for your time, GB.
I set up individual Apple ID's for my children so that they could have their own Apple ID on their individual iPad minis (gifts from grandparents last year). When I go to iCloud under Settings, I see my Apple ID listed at the top, then my children's listed under Family Sharing. So the device is still using my Apple ID for iCloud, iTunes, etc., correct?
To "assign" their own Apple ID to their own iPad mini, I would need to "Sign Out" from my Apple ID. When I attempt to do so, I receive a warning that all of the Documents and Data will be lost/deleted.
So, instead of doing this, I figured out that I could do what you suggested. Signing in using a child's Apple ID will allow her/him to use Game Center, FaceTime, and Messages just fine. However, using their Apple ID for iTunes & App Store proved to be a problem: Purchased Music and Movies appeared in iTunes, but my Purchased Apps did not appear. Some Apps even disappeared, e.g. Proloquo4Text (a $99 app to help my son speak with his iPad).
So I reverted to using my Apple ID for iTunes & App Store, and I get everything that I want, EXCEPT for the iCloud storage for each Apple ID.
So that's when I started wondering how Family Sharing was really benefiting me ~ It was a lot of work (deleting apps to allow space to download iOS 8, etc) without any benefit that I can see. UNLESS I find a means to allow me to sign in each iPad's iCloud account with a different AppleID, then perhaps restore the Documents and Data from a backup? Would that work?
Thanks.

HT201407 hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help

hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help me.thank you

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
hannibalfromlemery wrote:
.I cant activate my Iphone 5. I bought this from someone
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

HT4972 i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

Hello AlexCornejo,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone indicates it is in recovery mode. Now since the device is not appearing in iTunes on your PC, first follow the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
After following those steps, you should be able to restore your iPhone.
Take care,
Alex H.

I get an error from iTunes saying it cant recognize the "iPhone"

I just upgraded to itunes 7.6.0.29, after that got a pop up with a message from iTunes saying it cant recognize the "iPhone" and to detach it and try again.
Just for verification uninstalled 7.6 and reinstalled 7.5. The problem went away. Then upgraded the iPod Touch software to version 1.1.3
Thinking that with the new SW version in the iPod maybe the problem went away upgraded again iTunes to 7.6 just to get the same error again.
Any way to "fix" this? or should I re-install 7.5 and wait for 7.7?
Any help will be appreciated.

Hi there,
follow the following steps below and it shud sort ur problem.
"THE FIRST AND FOREMOST BLUNDER THAT WE HAVE DONE IS OUR ITUNES VERSION SHOULD BE 7.6 IN ORDER TO UPDATE THE IPOD SOFTWARE/FIRMWARE TO 1.1.3 FROM WHAT EVER OLDER VERSION WE HAVE."
*MAKE SURE THE ACTUAL EXISTING VERSION OF THE ITUNES ON YOUR
COMPUTER/LAPTOP
STEP 1:Friends what I have done is I disconnected my IPOD from my laptop and
firstly downloaded the ACTUAL (EXISTING OLDER) ITUNES version (7.5) that I
initially had while i was DOING THE BLUNDER OF UPDATING THE FIRMWARE TO
1.1.3.
YOU CAN DOWNLOAD THE OLDER VERSIONS FROM THIS SITE:
http://www.filehippo.com/download_itunes/?3694
STEP 2: Once the ITUNES (older version) dump is available on your computer
uninstall the ITUNES and all the IPOD related stuff from your computer
from Start>Control panel>ADD/Remove programs.
Step 3: Restart ur computer and reinstall that older version ITUNES software
again.
Open the ITUNES software.
Step 4: Now connect your IPOD and the ITUNES will prompt you that an IPOD in
recovery mode is detected. It will ask you if u want to recover it to the
factory settings by clicking on "restore" under the "summary" tab on
ITUNES. Before doing this the very important step we need to do is to
UPDATE THE ITUNES VERSION FROM THE EXISTING OLDER VERSION TO 7.6 WHICH IS
VERY IMPORTANT.
STEP 5: To do this click on the HELP menu on the top and click on CHECK FOR
UPDATES. Thats it the ITUNES will be updated to latest version which will
allow us to update the IPOD'S FIRMWARE to 1.1.3 as well.
STEP 6: Now go to the summary tab of the IPOD and click on restore> wait for the
restoration process to carry on and the IPOD should be running back to
normal.
WELL FRIENDS THIS WHAT I HAVE DONE ON MY IPOD AND THE PROBLEM IS SORTED.
I HOPE THIS SHOULD SORT YOUR PROBLEMS AS WELL.

I reset and erased my iphone 4 and now I can`t reinstall it! After I choose a language, region. and wifi, it says Please, try again later or contact customer care

I reset and erased my iphone 4 and now I can`t reinstall it! After I choose a language, region. and wifi, it says Please, try again later or contact customer care. I tried to do with iTunes, and iTunes even sees this iphone, but it`s like blank, there is nothing I can do in iTunes. It uploaded last software for this iPhone 4, but when it tries to do the reserve copy of iphone first, it shows a mistake. And ask to disconnect and connect the device again, which, obviously, doesn`t help.

This usually happens if the phone has been Hacked / Jailbroken / Modified...
Is this the case...?
If so...
Then... Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere.
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743

I have no service and i cant activate my iphone 3gs after update to ios 5.0.1 can anyone help ??

i have no service and i cant activate my iphone 3gs after update to ios 5.0.1 can anyone help ??

touch me wrote:
it says ICCID: unknown
Not a good sign. Try forcing the phone into recovery mode & restoring it. If this fails, make an appointment at an Apple store:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

I cant activate my iphone 3gs after upgrade to 5.1.1

i cant activate my iphone 3gs after upgrade to 5.1.1

I am experiencing the same issue and could use some advice:
Yesterday I plugged my Iphone 3GS into my computer and I selected in Itunes to update to the latest IOS 5.1.1.
Before I did this the iphone worked correctly, and after I did this it will not let me access the apps at all. I went to the Apple store and the rep told me I needed to have a working AT&T sim installed in it to complete the upgrade. I went to the AT&T store and had them put one of their working sim card in and it would not work. The AT&T rep said he has seen several people with Iphone 3GS who updated to the latest IOS 5.1.1 whos phones will not recognize the sim card and thus will not let you get to the apps.
Does anyone know how to correct this problem?

I cant erase my iphone 5s

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