I cant get an email to reset my security information on my apple id

i need help.. i went onto apple.com and went to the security questions part and clicked the link that said to send reset info to my email address and i clicked this over 4 times and still have yet to reciveve this email
but i changed my phone numbers and recieved an email right away,,, can anyone please help?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

HT201363 i cant get an email to reset my security.

I don't remember my security answers so I try to send a reset emaiol but never got it

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

HT5312 I'm not getting an email to reset my security question what do I do ?

I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96899)

HT5312 How do I get a email to reset my security questions

I need to reset my security questions to download a game and I forgot them

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I didn't get the email to reset my security answers

I forgot my security answers so I pressed the blue link to send an email to reset it but I have not got it for two days now. I'm trying to buy movies but I need my security answers! Can someone please tell me how to get my email so I can reset my answers.

If it isn't in a spam filter, you need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96086)

HT5622 When I sign in with my apple ID and password then goto password and security, i do not get the option to reset my security information. Why not?

I do not have the option to change my security information when I sign in to my Apple ID and goto Password and security. Why not?

Just to be clear - what are you signing into? You could be talking about connecting or setting a computer or device to your icloud or itunes account. You could be talking about logging into your icloud account using a browser to icloud.com. Or you may have followed a link to an Apple page that lets you edit your account.
If you can't remember your security questions/answers then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

What happens if I don't get the email to reset my security questions? What do I do?

I forgot the answers to my security questions, and I can't buy anything until I answer them. I hit the "send email" thing, but never got it. I checked my spam folder and it isn't there. What do I do. I can't do anything until those questions are answered! Help!

The Best Alternatives for Security Questions and Rescue Mail
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contact Apple support.
    c. Rescue email address and how to reset Apple ID security questions.

Can't receive email after reset my security information

I totally forgotten my security answer. Therefore, i had reset it but still i can't recieve any information form apple support at my email address. Any thoughts for this solution?

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91697)

I forgot my security questions and cant get the link to reset them by email

I forgot my security questions and cant get the link to reset them by email. Can someone help me?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109220)

HT5312 I dont get an option to reset my security questions and I cant remember the correct answers. How can I have security questions reset?

This is actually for my mothers account. She has tried to use itunes for her new phone but is unable to login. We want to change her password which I think we can manage but the major problem is she cant remember the answers to her secret questions. We called apple support who helped to reset her password but we really need to change her questions also. We dont seem the get the option to change them if we dont know the answers to the existing questions.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I had my hard drive replaced and I cant get my email to work on the new hard drive. I have the ! in the triangle next to the inbox. I tried "take all accounts online" and it ddidnt work. The email account is working on my iphone and ipad.

I had my hard drive replaced and I cant get my email to work on the new hard drive. I have the ! in the triangle next to the inbox. I tried "take all accounts online" and it ddidnt work. The email account is working on my iphone and ipad, and my macBook is connected to the internet.

Cant get help with this issue on Apple Support, so I have to go to the Apple store to the Genius Bar to get assistance. All the help issues are so technical in their jargon, that I cannot understand how to fix the issue.

I cant get my email to work on my iphone 4

hi, i cant get my email to work on my iphone, iv added my email address and password but when i go to mail there are no emails showing or accounts. my email is showing as on in settings but doesnt seem to be working. any advise would be great, thanks

There is something wrong in your settings. As the settings for each email provider are different you need to check your email server's web site for instructions. Most now have specific instructions for the iPhone. Also see Apple's instructions: http://support.apple.com/kb/HT1385

HT5624 I am trying to reset my password for my apple id. When asked I enter my date of birth and I am told it doesn't match what itunes has on file. HELP! I am not getting any emails to reset the id either.

I am trying to reset my password for apple id. I entered my d.o.b. tells me info doesn't match. I tried reseting through email but am not
getting any emails to reset it. HELP!

Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

I need reset my security information, I offered my user name and password is correct bout I can't get the information from your website in my email. So that I can't buy new app pay my money.

I need reset my security information, I offered my user name and password is correct bout I can't get the information from your website in my email. So that I can't buy new app pay my money.

Hi,
Which website your are using to update the Adobe Flash player? No Adobe website ever ask for any id and password to update the flash player.
If you are using MAC machine and its the password prompt while installing update that you are talking about then please follow What userid & password do I need to install Flash Player?
-Varun

I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

I cant get an email to reset my security information on my apple id

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