I cant get photoshop elements 12 to download or install and the live chat refuses to help me
this is the chat that helped me with nothing
Thank you for your patience.
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You are now chatting with Rashmi.
Rashmi: Hello. Welcome to Adobe Technical Support.
mary russell: hello
Rashmi: Hi Mary , How are you doing today ?
mary russell: im ok i would be better if the software would install properly
Your chat transcript will be sent to [email protected] at the end of your chat.
Rashmi: In that case i will suggest you to please Disable firewall and then activate the software
mary russell: i tried that too
mary russell: when i get it installed and go to open it i get a message that says this file contains invalid data and thats it
Rashmi: PLease disable Antivirus
Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
mary russell: seriously thats all the help you can give me
mary russell: now it says download limit exceeded
Rashmi: I am sorry , but we do not have any more support for taht
mary russell: ok what do i do since it says download limit exceeded
Rashmi: Allow me a moment,
Rashmi: Please help me with the serial number .
mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
Rashmi: Please try to activate the software
mary russell: its trying again
Rashmi: Are we still connected ?
mary russell: i have windows its not letting me download for windows
Rashmi: Please download it and then enter the serial number at the time of installation
Rashmi: Download will take time
mary russell: it wont do anything when i click on download for windows
mary russell: it has never given me a chance to enter the serial number
mary russell: i dont have mac i have windows
Rashmi: http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Rashmi: Please click on the above link and select the software and download it
mary russell: i dont want 10 or 11 i want 12
Rashmi: Please select 12
mary russell: were trying again
mary russell: it still has not asked me for the serial number
Rashmi: Please download the software and then enter the serial number at the time of installation
mary russell: what app am i supposed to open it with
Rashmi: What
Rashmi: I am sorry we do not have any more support for Elements 12
Rashmi: If you need further help please visit our website forums.adobe.com
mary russell: it asks me to choose what app to open the software with
mary russell: shouldnt it just open on its own
Rashmi: Ok
mary russell: so what app do i open it with
Rashmi: Please open it owan
mary russell: what is owan
Rashmi: I am sorry for the typing mistake
Rashmi: OWN
mary russell: i am trying but it wont open it prompts me to choose what app to open it with
Rashmi: I am sorry , we do not have any more support for that
Rashmi: please visit our website forums.adobe.com
Rashmi: Are we still connected ?
Rashmi: Are we still connected ?
mary russell: yes
Rashmi: Is there anything else I can help you with?
mary russell: now it says access violation
mary russell: and still wont install
Rashmi: I am sorry we do not have support for elements 12
mary russell: then get me to someone who can help me please this is really frustrating
Rashmi: Sorry for any inconvenience this has caused
Rashmi: But we do not have support for that .
mary russell: how do you not have support for that
mary russell: are you kidding me
mary russell: is there someone above you that could help me
mary russell: ???
Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
Rashmi: Give me a moment.
Rashmi: Let me call my senior.
mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
Rashmi: I am sorry to know that.
mary russell: not so good im really frustrated that elements 12 wont download and install properly and then i keep getting told we dont have support for elements 12
Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
mary russell: its not my computer i dont have this problem downloading anything else at all
Rashmi: I understand, the resolution is available only on forums.adobe.com
Rashmi: Is there anything else I can help you with?
mary russell: if its available on their why cant u tell me how to resolve this
Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
mary russell: the issue isnt listed on that site
Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?
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