I cant get the firefox browser to open

Question

I'll preface this by stating I have looked at several similar issues and none of the common fixes worked. My problem is that my Firefox browser will not open, PERIOD. All I get is the loading icon over my cursor, and then it simply goes away and nothing happens. I click on internet explorer (which I hate) and it opens immediately. I have tried the following suggested solutions. I restarted my computer, didn't work. I uninstalled and reinstalled Firefox, didn't work. I deleted processes from my task manager, didn't work. I started Firefox in safe mode, it wont open and thus didn't work. I am honestly out of ideas. This problem started occurring the evening of December 10, 2014. I am using the most recent version of Firefox. My computer is a Sony Vaio with windows 7. I have Norton as my anti-virus software (don't know if that info helps or not). In case it wasn't obvious, I cant open my Firefox browser, so any solutions that require me to open Firefox as a first step, will not work. Any help would be appreciated, but please do not suggest that I do one of the things I have already tried, unless there is a common step that most people miss when doing so. Thank you and I apologize if this comes across as rude, I'm just beyond frustrated right now.

Answer 1

hello hunterm322, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
[[Troubleshoot Firefox issues caused by malware]]