I cant hear on the phone but they can hear me. Iphone 5.

i have an iphone 5, my warranty ran out last week!
When i make phone calls i cant hear the other side although they can hear me, i can hear people when it is connected to my handsfree (Bluetooth) in my car.. Urgently need this fixed i dont have the time or money to have to pay for it to be sent of and fixed..
Any ideas? i have reset, restarted, backed up. I am useless with technology please someone help?
Thank you
April
P.S. i have read through other comments but cant see anyone that is the same..

Hello Abignall,
Thanks for using Apple Support Communities.
To troubleshoot this issue with the iPhone receiver follow the steps below.
Follow these steps to resolve the issue:
Increase the volume during the call.
Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
Make sure nothing is plugged into the headphone jack or the dock connector.
Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
Restart the iPhone.
Make sure your device is up to date.
If the issue is not resolved, contact Apple Support.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Take care,
Alex H.

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