I cant install Adobe reader until I uninstall same.

PLEASE HELP ASAP MY COMPUTER KEEPS FREEZING
I receive an error message when attempting to uninstall adobe reader.
mesage "error 1402 could not open key

Hello again Michael. Well I got the "installer clean up utility" installed
but when I attempt to run the msicuu.exe file it does indicate that only an administrator can preform this function. I am the administrator and am signed on that way,???? '
Any more suggestions??????
PLEASE HELP ME!!!
Thanks again for your help... ''

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I have windows xp serv pack 2 (32 bit ) system and i cant install adobe reader 9.5 error 150105

Ihave windows xp serv pack 2 (32bit) system and i am unable to install adobe reader 9.5 for my system . The file is downloaded completely but when the installation begins , it shows Error 150105 , " this version of windows is not supported for installation " . Pls help .

Hmm,
I checked self-extractor (Exe version from the link below) and it has proper OS and RAM levels set in the configuration file - no SP
I would advise to try MSI version from the link below:
ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/

Cant install adobe reader

Every time I try to install Adobe Reader on my computer, I get a scripts error detected and it will not install the program. I have Adobe Flash Player II ActiveX installed. I have tried using IE and Firefox and Google Chrome as internet browsers and have the same outcome.
I have run my antimalware, super antispyware, and spybot programs, not to mention my norton security program which has not detected any problems.
Why am I not able to install Adobe Reader?

I don't know the "why", but I suspect that's not what you really want. Try downloading its full installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

My new Lenovo computer will not allow me to install adobe reader (I have uninstalled the Nitro 8 software)

I've a new Lenovo computer with windows 8.1.
I have uninstalled the Nitro 8 software.
When I try to install Adobe it always encounters a problem and does not install.
Could anyone help me with this please?

Hello Pat,
Thank you for your response.
I have just got this working this morning, the message from the adobe install was that it had encountered a problem, it gave no further details.
I tried disabling the firewall this morning and adobe has installed without any difficulty
Thank you again for the response.
Best Regards
Albert
[private data removed]

Installing help, cant install Adobe Reader/Acrobat Error 2402

Ive been using Adobe Reader for awhile now as many of you have however when i wasnt able to install the latest 1.104 update i wondered why.
Kept getting Error message 2402 Out of Memory.
So i tried deleting older versions of Reader as with much success was able to remove it from Control Panel with Microsoft FixIt, then with CCleaner program was able to remove from my Registery.
After a fresh reboot i went back to Adobe.com i tried installing ReaderX on both the latest versions of Firefox (main web browser) and Internet Explorer both not being able to finish the install due to Error 2402. I also tried a free trial of AcrobatX, same outcome as expected. I enjoy being able to view PDF files for both home use and college and without Reader it makes that difficult.
I also tried installing Version 9.5, same result
Any help is more than appriecated, im not too techie but i will try to provide any additional info i can
Windows XP Home SP3

Hello,
Welcome to Adobe Forums.
This might help you :
http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
Thanks,
Vikram

Trouble in installing Adobe Reader 11

I cant install Adobe Reader 11, it says: Error 1500.Another installation is in progress. You must complete that installation before continuing this one. I am using Windows 8 and i still have Adobe Reader 10 in my program. Please help!

You can try using this tool to remove all traces of previous version(s) of Reader
http://labs.adobe.com/downloads/acrobatcleaner.html
And then you can try using the offline Reader installer, which you can find here:
http://get.adobe.com/reader/enterprise/

After install Adobe Reader all my files are switched to Adobe files. After uninstalling Adobe Reader all is back to normal. Can you help? Thanks

After installing Adobe Reader all my files are switched to Adobe files. After uninstalling Adobe Reader all is back to normal. Can you help? Thanks.

You may find this useful: http://helpx.adobe.com/acrobat/kb/application-file-icons-change-acrobat.html

Error in Installing Adobe Reader

I'm trying to install Adobe Reader and everytime, it gets to 96% and an error message pops up telling me that it can't finish installation until I close Adobe Reader- however there is nothing open except for the installation window and the error message.

Make sure that anything that uses Adobe Reader is closed; check with the Task Manager's Processes tab.
If you're still having problems, uninstall your current Reader installation, then reinstall the latest Reader.
Download the installer from http://get.adobe.com/reader/enterprise/

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Problem in installing Adobe Reader X

I wanted to install Adobe Reader X on my notebook(with no internet connection).I copied the Adobe folder from my PC to the notebook and tried to install Adobe Reader X by clicking the related exe file,but it didnt help.
The exe file,which was AcroRd32.exe,when clicked says that "Adobe Reader cannot open in Protected Mode due to a problem with your system configuration.Would you like to open Adobe Reader with Protected Mode disabled?".
When I tried to open it with Protected Mode disabled,it gave a fatal error saying that "Acrobat failed to load its Core DLL".
No such error occured with earlier versions of Adobe Reader. There, the exe file automatically started the installation process.
Is it not possible to upgrade my Reader to X from 9.1?
(I saw a similr thread elsewhere but there the error was different and the solution talked of some whitelisting,which I am not aware of)

You cannot use Reader X until it has been installed. Installing means that the appropriate configuration has been entered into the Windows Registry. Copying a folder from another computer doesn't achieve that goal.
Here's what I suggest you do now.
Run this Microsoft fix first of all: http://support.microsoft.com/mats/Program_Install_and_Uninstall
Uninstall via Reader via Add/Remove Programs
Download and install Reader X from here: http://get.adobe.com/reader/direct/
P.S. There are some programs which are so called 'Standalone' apps. That means that the executable will run without using a system's processes. But Adobe Reader isn't one of them.

I've installed Adobe Reader twice and it still will not read a PDF file. What's up?

I've installed Adober Reader twice now and it still will not read a PDF. What's up?

I have the same problem. Adobe Reader worked fine until the last few days. I run Windows 7 and all I get is a small black cross in the top left corner of the screen. I can open downloaded pdf files, but not anything new from the internet.
I uninstalled and reinstalled the program and have run every type of scan I know of without any change.
This seems to be a common and recent problem, so I would like to know what's being done about it.

Cant open PDF files. Cant open Adobe Reader x

Hi, I am running windows xp pro. I am having trouble opening PDF files and I cant open adobe reader x. I have uninstalled several times and reinstalled. I have stoped all antivirus services.

Could you please elaborate a bit more as to what happens when you open a PDF. Do you get some sort of an error or dialog? If so, please post the contents of the same.
Also, please let me know the version of Reader installed on your system. You can find the same by clicking on Help > About Adobe Reader from within the Reader application.

Can I install Adobe Reader to a drive other than the C: drive?

Can I install Adobe Reader to a drive other than the C: drive?

Hello there,
Welcome to Adobe Community. Yes it can be installed on a different drive. Though some of the files installed by it will still be installed on C: drive.
When you run the installer, use 'Change destination folder' at the bottom of the panel
If you already have Adobe Reader installed on the C: drive, you must uninstall it before installing a new version on a different location.
Thanks!

I cant install adobe master collection cs5 or cs6 in maverick 10.9.4

i cant install adobe master collection cs5 or cs6 in maverick 10.9.4, i cant install, the instalation stop in 4% in adobehelp ... any idea?

I can't get into the installation menu. The third CD does work correctly, i'm not sure about the second CD. Is it possible that the CD is broken? Like maybe there is one file missing or something I don't know.
Date: Sun, 9 Oct 2011 02:21:36 -0600
From: [email protected]
To: [email protected]
Subject: Cant install Adobe Master Collection cs5.5
    Re: Cant install Adobe Master Collection cs5.5
    created by Mylenium in Creative Suites Windows - View the full discussion
Have you tried to install in English instead of Dutch? Did you check the various tips from the knowledge base? Can't see anything obvious here - it seems to correctly recognize everything but then still refuses to install... Mylenium
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Error 2330 when trying to install adobe reader 9.1

Trying to install adobe reader 9.1 on an hp laptop (pavilion dv6936us entertainment notebook pc...to be exact). It has windows vista home premium 64-bit os. when i try to install i get error message that says "Error 2330 Error getting file attributes: c:\Program file (x86)\Adobe\Reader9.0\Reader. Get last error: 1392. Please help.

Did you look "manually" for remnants of an old Reader installation ? (you could eventually try searching the drive for files and folders named Adobe )
Some suggests , as the previous thread contributor , that this is an issue with respect to remnants of an old installation :
http://social.microsoft.com/Forums/fr-FR/vistaprograms/thread/af9a6cec-24b0-446f-a091-22f2 5e8cd7b4
http://www.vistax64.com/general-discussion/152696-error-2330-1392-when-attempting-uninstal l-adobe-reader-8-1-2-a.html
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=14914
Other suggests it could be a corrupted file issue :
and suggests :
At a command prompt (run as administrator), do:
C:\>chkdsk c: /f /v
and then reboot the machine. A chkdsk of the system drive can only run while
the system is booting.
( http://www.vistax64.com/vista-general/74995-internal-error-2330-1392-when-uninstalling-rep airing-ms-money-200-a.html )
someone else suggests that it could be a permission issue :
http://forums.adobe.com/thread/392973
Kind Regards

I cant install Adobe reader until I uninstall same.

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