I cant load the Media Sync software for Ituens

I run windows XP.   Bberry Desktop software 4.7 downloaded and installed.   When I go to Media Sync for Itunes it tells me the software is not loaded and then starts to download it. 
I then get a mesage simply that "windows has encountered and error and install will be stoped".  no other messge or error info.
I tried downloading the Media Sync software separatly from the web site and installing it but it will not install either.   When i try to install the media sync this way i get message that "windows needs to reboot before continuing with the install".  I reboot but still cannot load the sync.  I have even tried to remove all "non-essential" software from loading automjatically at start up after reboot but still no luck.
all other BBerry desktop software seems to be working fine.
Please help.  Thanks.

I have the same result when trying to load the Media Sync for iTunes.  Looking forward to getting an answer soon. 

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