I cant open my account

hi
my friend have account is
i cant open it and i send request to refer my password and skype send me the new password to sign in by them but when i signing in the system write to me my user or password wrong !
also i use the new password sent from you to my email !
please help me
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

In your case, you need to contact customer support. They may ask you to answer some verification questions to prove that you indeed own that account, before they can assist you in resetting your password - Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-​contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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          0x1085ea000 -        0x1085eaffd  com.apple.Safari (7.0 - 9537.71) <1FBFDDAA-B0FF-30F5-B819-9175B219593D> /Applications/Safari.app/Contents/MacOS/Safari
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 760
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=182.4M resident=122.4M(67%) swapped_out_or_unallocated=60.0M(33%)
    Writable regions: Total=1.1G written=2796K(0%) resident=2992K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG shared images                      140K
    JS JIT generated code                  8K
    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)
    Kernel Alloc Once                      8K
    MALLOC                              45.2M
    MALLOC (admin)                        32K
    STACK GUARD                          56.0M
    Stack                                10.1M
    VM_ALLOCATE                          348K
    WebKit Malloc                        1232K
    __DATA                              23.2M
    __IMAGE                              528K
    __LINKEDIT                          65.4M
    __TEXT                              117.0M
    __UNICODE                            544K
    mapped file                          32.7M
    shared memory                          4K
    ===========                        =======
    TOTAL                                1.3G
    TOTAL, minus reserved VM space      352.5M
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
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    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464444
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    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
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    USB Device: Hub
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    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
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