I cant register me email

Hello, When I wnat to configure my email it gives me the error of "Actualizacion error".
The account email end with @estudiocontablemc.com and the provider of my email is one.com
The provider tells me that I have to use this configuration but my BB9300 doesn´t give me the option for putting this configuration, can anyone give me I hand with this problem??
For incoming server (IMAP) enter imap.one.com.
IMAP port: 993
For outgoing server (SMTP) enter send.one.com
SMTP port: 587
Use Authentication: Yes
Use SSL/TLS/STARTTLS: Yes
I tried to use the verification page but when I put the email automatically ask me for the port number of imap.estudiocontablemc.com, and doesn´t give me the option of putting imap.one.com
I hope you know how to give the solution for this problem!!
Thanks!
Martin

Hi and Welcome to the Community!
If the standard wizard does not configure correctly, you have to use the advanced integration method. Refer:
KB15045 Integrating an email account using the advanced integration method
KB10154 How to integrate a POP or IMAP email account through advanced integration
You likely will not be able to use the providers SMTP server for outbound...BIS uses it's own outbound SMTP servers in nearly all cases.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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wonder if yu could help me. I've just got a new BB( Curve 8520 on O2 pay & go) and I cant register my email address to my new device. Below is some of the things that have happened thus far too help illiminate what ISNT the problem....
.... OLD DEVICE - worked fine got push emails bbim etc etc Curve 8700 - yh seriously ancient with a jog wheel and everything but its a rugged thing lol)
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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