I cant run lightroom 6 on my computer running windows 8.1, I installed and uninstall several times with same result, nothing happens

so frustating

The one thing that is locking up fire fox is the plug ins. You have to check to see if a plug in is locking up firefox first of all.
To see the processes press : CTRL+ALT+DEL. then click the tab marked "Processes" Then look for Fire Fox and click on it. Click the Yes button when the warning box show up.
Then do the say for "Plug-in Container" I believe that is called.
this is because all ads are now flash ads or video ads. They lock my computer up all the time.
When the CTRL+ALT+DEL are pressed. Keep this minimized and you can see if your computer is running at 100% memory near the clock. If the box is totally green, you are running a lot of programs on your system. Check the processes and find out what is not needed. Also watch your virtual memory. Rule of thumb is 1.5x total memory.
Then now it would be able to shut down the computer the right way.
Hope this helps you out.

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I close Firefox and then try to shut down my computer, but Windows says that Firefox is still running. It does not show up as running in Task Manager. I have uninstalled and reinstalled several times with same result.

I have also had problems starting Firefox. I click the icon and nothing happens. That problem is intermittent. The Windows message that Firefox is still running after I have closed the Firefox browser keeps occurring and I do not know how to remedy this.

The one thing that is locking up fire fox is the plug ins. You have to check to see if a plug in is locking up firefox first of all.
To see the processes press : CTRL+ALT+DEL. then click the tab marked "Processes" Then look for Fire Fox and click on it. Click the Yes button when the warning box show up.
Then do the say for "Plug-in Container" I believe that is called.
this is because all ads are now flash ads or video ads. They lock my computer up all the time.
When the CTRL+ALT+DEL are pressed. Keep this minimized and you can see if your computer is running at 100% memory near the clock. If the box is totally green, you are running a lot of programs on your system. Check the processes and find out what is not needed. Also watch your virtual memory. Rule of thumb is 1.5x total memory.
Then now it would be able to shut down the computer the right way.
Hope this helps you out.

I tried to sync some new songs bought from iTunes into my ipod using my laptop, (for the first time). It would not add the new songs to the ipod. I tried several times, with same result. I never had this problem using my desk top computer.

I also am having a problem with the songs I purchased using the laptop not showing on the desk top itunes, even though it is authorized to do so. The new songs did show up on the iPad iTunes, however. Have no idea why. I thought this happened automatically.

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

HT3964 1st problem was IMac running slow. Shut down and unplugged several times with each time reboot being worse. Now, unplug reboot and eventually wallpaper background comes up but there are no icons?

1st problem was IMac running slow. Shut down and unplugged several times with no correction. Eventually, shut down, unplug and reboot resulted in wallpaper background eventually coming on screen but no icons. Nothing after that.

Kurt, do you know which exact iMac this is?
Have you blown the dust out lately?
Does it do better if allowed to cool off for a couple of hours?
What do you see if you hold Option or alt key at bootup?
Does it boot from the install disc holding c key at bootup?

I can't open Lightroom files in Photoshop CC 2014. When I Right Click and select Edit In Photoshop CC 2014 nothing happens. I have uninstalled CC 2014 and Lightroom but no change.

I can't open Lightroom (5.7.1) files in Photoshop CC 2014. When I Right Click and select Edit In Photoshop CC 2014 nothing happens. I have uninstalled CC 2014 and Lightroom but no change.

What happens if you start up PS CC 2014, first, and then try the Edit In?
Here are a few things to try related to a similar, but not exactly the same problem:
http://helpx.adobe.com/x-productkb/multi/edit-photoshop-command-missing-photoshop.html

When I close Firefox and then come back to it layer a box comes up that says it's already running. It ays to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firef

When I close Firefox and then come back to it later a box comes up that says it's already running. It says to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firefox again. If I can't get this fixed I will start using someone else. Someone told me a way to close Firefox but I forgot what they said.
== This happened ==
Every time Firefox opened
== a couple of months ago

Hello Brian.
You don't need to restart your computer to open Firefox again: you just need to close it manually through your application manager (CTRL+SHIFT+ESC in Processes tab). Anyway, hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+hangs
What's probably happening is that you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
copy the installation files to a desktop folder and install from there.

TS1368 When I am looking at iTunes on my PC, running Windows 7 (updates are complete), and click on the iTunes Store block in the upper left hand corner, I get the message that "iTunes has stopped working". What can you suggest?

iTunes crashes when I click the iTunes Store block. What can I do to get the iTunes Store to open on my computer running Window 7 (all updates installed)? It used to work last fall but some update must have reset something or the newer version of iTunes omitted something that would allow access to the Store from a PC.

Look here.
http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fsupport.apple .com%2Fkb%2FHT1495&answerid=16777216&src=support_site.home.search

I have LR4 already installed and a new disc with LR5 on it (never activated - have serial number). I do not have a drive on my computer to install from the disc. How do I go about upgrading to LR5?

I have LR4 already installed and a new disc with LR5 on it (never activated - have serial number). I do not have a drive on my computer to install from the disc. How do I go about upgrading to LR5?

Download the installation file(s) and use the serial number you have to activate it.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

My iTunes won't update on my computer. I have windows vista. I can open iTunes and when I click "check for updates" it asks if I want to update to iTunes 11.1.5 and I click "Download iTunes" but then nothing happens. What's wrong?

My iTunes won't update on my computer. I have windows vista. I can open up itunes and when I click on "check for updates" it asks if I want to download iTunes version 11.1.5 and I click "Download iTunes" but then nothing happens. Sometimes uptop the loading bar will appear but for only a split second. I have tried restarting, shutting down, I cannot figure out why it won't download. What's happening and how do I fix it?

Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

How does one continue to use Mail on the early MacBook Pro, Model 1,1, that is not upgradable to Lion? I have been running iCloud on my iPhone (OS5) and iMac (Lion) along with the MacBook Pro (OS Version 10.6.8)

How does one continue to use Mail on the early MacBook Pro, Model 1,1, that is not upgradable to Lion? I have been running iCloud on my iPhone (OS5) and iMac (Lion) along with the MacBook Pro (OS Version 10.6.8) since November until now. Mail will no longer download on the MacBook Pro and keeps asking for my password.

Mail should still be usable with your machine - but you'll need to update the settings to conform to the requirements of your system. Check with your ISP (like ATT, etc.) for the settings that will work with your Mail. Once you've updated this, you should be able to email like before.
For example, my ISP required that I go to Mail Preferences/Accounts and make sure the details conform to your email settings.
I have no idea of what your ISP is or what the settings might be, but this is likely the source of the problem.

Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.

Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.

Hi Doug Talbott,
Please refer to the page associated with this link (Configuration error 16 | CC, CS) and follow the procedure detailed for Windows 7 and let me know if your issue gets resolved.
Regards,
Rahul Tyagi

HT5163 I turned my iphone off when visiting the doctor's surgery and now it won't turn back on. It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens. I have taken out and replaced the sim card too. Any sugg

I turned my iphone off when visiting the doctor's surgery and now it won't turn back on. It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens. I have taken out and replaced the sim card too. Any suggestions

If wjosten's tip doesn't work try plugging it into a USB charger (not through your computer), wait about 30 seconds and it should come on. If it doesn't remove the cord from the phone and keep trying this. I've had this same issue and found a combination of the reset & charging cable tends to work. Sometimes it takes about 5 minutes for the phone to respond.
Best of luck.

Firefox is hung upm in memory after a system recovery. How can you reset when you cant get your browser up. I have uninstall several times even in safe mode

after doing the recovery, I am getting message that firefox is running and I can't get a browser up. Have uninstalled and reinstalled several times, even in safe mode. All cookies out. have rebooted several times. all to no avail. I can't reset it if I can't get a browser and find no button on your page to reset. Can someone tell what to do?

Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.
*You may lose data in the Firefox profile folder like .js and .ini files.
*You may need to (re)install software that was affected.
In case you need to reinstall Firefox then you need to delete the Firefox program folder before reinstalling to make sure that all files get replaced.
You can find the full version of the latest Firefox 25.0 release in all languages and for all Operating Systems here:
*http://www.mozilla.org/en-US/firefox/all.html

I am running windows XP professional X64 Edition and it is necessary for me to instll Adobe reader 9

I am running windows XP profession X64 edition and it is necessary for me to install and use Adobe reader 9. Please advise procedure(s)

If you're NEVER going to EVER open a PDF, then no, it wouldn't be necessary. But you're going to be in an extremely rare set of circumstances if that's going to be the case.
Otherwise, you'll need it, and Reader 11 works with XP Pro.

I cant run lightroom 6 on my computer running windows 8.1, I installed and uninstall several times with same result, nothing happens

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