I cant shut down my computer

I can only turn my PC off by using the power button on the desktop, why ? 
also pages often go slow then freeze...

Since the question is so generic with no details, it could be assumed that malware or a virus has diabled the PC.  That is where I would start.  Verify that the anti-virus software is functioning and do a virus scan.  That would be the first step.
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Similar Messages

  • HT1338 my computer cant shut down because cant close email

    I cant shut down computer becuase , email needs to be closed I cant retrieve or close email

    Press Option + Command + Escape keys to open the Force Quit dialogue. Select Mail and Force Quit it.

  • When I open one particular folder to play the games in it the pointer turns into a pinwheel and I cant open the game or close the folder unless I shut down my computer.  Never happened before and does not happen with any other folder on the desktop.

    why does pointer become a pinwheel when I open one particular folder only and prevent me from opening the apps in it and then keep me from closing the folder unless I shut down the computer completely.  I can open all other folders on the desk top without a problem.  My game folder never gave me trouble before.

    Try this. Open one of your files. The window that contains your picture is named at the top. Command click on the name and you'll see the entire path starting with its name and then moving to the folder, the folder it is contained in, etc all the way to down to the hard drive volume name. This should tell you where to find the folder.

  • When I turned my Macbook on and signed in, it has been shutting down automatically and restarting itself immediately after opening the desktop. The error message said, I'd shut down my computer unexpectedly. How can I get it to stop shutting down on me?

    Since downloading OS X Mavericks, my computer has been shutting down midway of starting up. Please help! The problem began after downloading the software free update. Now when I start my computer, it will starts up normal but when the desktop appears, there will be an error message that I shut down my computer because of an error and if I would like to open the applications that were open before the sudden shut down I should press continue. Then when I select continue, it will open up another communication window that my computer is restarting because of an error. Then the screen will revert to shutting down and restarting again. This has been going on now all morning. Can someone hlep me on how to resolve this issue?

    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Do they launch OK while in Safe Mode?

  • I'm trying to delete a movie and it says...operation can't be completed because the item "     ".m4v is un use.  I've shut down the computer, closed out of everything etc.  I don't know what else to do?

    I'm trying to delete a video to free up space on my mac.  I've moved it to trash and when I try to empty the trash it keeps coming up with...."The operation cannot be completed because the item " .........  .m4v is in use".  I'm not exactly computer literate - I don't even know what the m4v is, but I've read some discussions saying to shut down the computer - which I did - nothing everything else I've found on the m4v is too technical for me to grasp.  Can anyone help me?

    Sorry, didn't notice that you cd'd into that directory. Can't explain why you can't delete it, but I don't do server or NAS stuff. You might want to repost to the Unix forum.

  • I did an upgrade from 4.0 to the new 6.0 about 5 months ago. After the upgrade installed it said reboot system to apply upgrade. Now it wont open and keeps telling me that the older version needs to shut down the computer and upgrade the old version.

    Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

    Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

  • HT5361 I can't shut down my computer because it says mail is open.  It says to close mail and continue shut down.  Problem is I can't open or close mail now.  Can't shut down my computer at all.  What can I do?

    I can't shut down my computer because it says mail is open.  It says to close mail and continue shut down.  Problem is I can't open or close mail now.  Can't shut down my computer at all.  What can I do?

    If you cannot get mail to quit/force quit, you can always remove power from your Mac.
    NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
    Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
    When you power back on, the Mac should reboot.

  • Message "are you sure you want to shut down your computer now"

    I am in OS 10.8.5 on a Mac Pro. I get repeated message  upon start-up "are you sure you want to shut down your computer now?" Restarting does not stop the message. Nor does canceling it. It keeps occuring, blocking my ability to do applications. Because it comes to the front all the time, and the "shutdown" button is lit, if I inadvertently hit a return key while typing something else, the computer shuts down. I have a western digital backup disk-dismounting that has no effect. I have also run the disk utility permissions repair a few times to no avail.
    Thanks for any advice.
    Nov 26, 2013

    This might happen if your power button is malfunctioning.  Remember a slight tap of the power button will bring up that screen.  Bring it in for service if it is readily reproducible.

  • "Are you sure you want to shut down your computer?" prompt pops up for no reason and continues to pop up after selecting Cancel. How can I stop this?

    "Are you sure you want to shut down your computer?" prompt pops up for no reason and continues to pop up after selecting Cancel. How can I stop this?
    Mac Pro. OS 10.6.8

    Then I suggest you read this thread regarding the 30" Apple Cinema Display and that particular message pop up... several possible causes... common denominator, the display.
    http://forums.macrumors.com/showthread.php?t=617367

  • Kernel panics every time (shut down your computer). When it stays on I get blotched video, left-over spots, tearig and then shut down your computer...

    I use my PowerPC Quicksilver G4  (2.1), 867 MHz, 1.5 GB standart video card system 10.4.11 to scan (lack of driver for my Mac Pro 10.6.8)
    The G4 has been running flawless, now I get kernel panics every time (shut down your computer). When it stays on I get blotched video
    left-over spots, tearig and then shut down your computer...
    I did all recommended software tests Diskutility, rebuild with DiskWarrior and Apples full Hardware test. Everything comes out fine!
    I am at the end of my know how. Thank you for any help
                                                                                                             W.W.
    I am attaching the latest crashreport:
    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000047AC834E PC=0x0000000000821D3C
    Latest crash info for cpu 0:
       Exception state (sv=0x37D2EA00)
          PC=0x00821D3C; MSR=0x00009030; DAR=0x47AC834E; DSISR=0x40000000; LR=0x00821D24; R1=0x21E23B40; XCP=0x0000000C (0x300 - Data access)
          Backtrace:
    0x00032E98 0x0081AB20 0x0080AC74 0x002E9A80 0x002EB94C 0x0008C248
             0x00029234 0x000233F8 0x000ABEAC 0x5038514E
          Kernel loadable modules in backtrace (with dependencies):
             com.apple.GeForce(4.1.8)@0x7ff000
                dependency: com.apple.iokit.IOPCIFamily(1.7)@0x491000
                dependency: com.apple.iokit.IOGraphicsFamily(1.4.2)@0x5fc000
                dependency: com.apple.iokit.IONDRVSupport(1.4.2)@0x620000
                dependency: com.apple.NVDAResman(4.1.8)@0x636000
    Proceeding back via exception chain:
       Exception state (sv=0x37D2EA00)
          previously dumped as "Latest" state. skipping...
       Exception state (sv=0x38A98780)
          PC=0x9000B348; MSR=0x0200F030; DAR=0x01785000; DSISR=0x42000000; LR=0x9000B29C; R1=0xF0202F20; XCP=0x00000030 (0xC00 - System call)
    Kernel version:
    Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC
    panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
    Latest stack backtrace for cpu 0:
          Backtrace:
             0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
    Proceeding back via exception chain:
       Exception state (sv=0x37D2EA00)
          PC=0x00821D3C; MSR=0x00009030; DAR=0x47AC834E; DSISR=0x40000000; LR=0x00821D24; R1=0x21E23B40; XCP=0x0000000C (0x300 - Data access)
          Backtrace:
    0x00032E98 0x0081AB20 0x0080AC74 0x002E9A80 0x002EB94C 0x0008C248
             0x00029234 0x000233F8 0x000ABEAC 0x5038514E
          Kernel loadable modules in backtrace (with dependencies):
             com.apple.GeForce(4.1.8)@0x7ff000
                dependency: com.apple.iokit.IOPCIFamily(1.7)@0x491000
                dependency: com.apple.iokit.IOGraphicsFamily(1.4.2)@0x5fc000
                dependency: com.apple.iokit.IONDRVSupport(1.4.2)@0x620000
                dependency: com.apple.NVDAResman(4.1.8)@0x636000
       Exception state (sv=0x38A98780)
          PC=0x9000B348; MSR=0x0200F030; DAR=0x01785000; DSISR=0x42000000; LR=0x9000B29C; R1=0xF0202F20; XCP=0x00000030 (0xC00 - System call)
    Kernel version:
    Darwin Kernel Version 8 Model: PowerMac3,5, BootROM 4.2.5f1, 1 processors, PowerPC G4  (2.1), 867 MHz, 1.5 GB
    Graphics: NVIDIA GeForce2 MX, GeForce2 MX, AGP, 32 MB
    Memory Module: DIMM0/J21, 512 MB, SDRAM, PC133-333
    Memory Module: DIMM1/J22, 512 MB, SDRAM, PC133-333
    Memory Module: DIMM2/J23, 512 MB, SDRAM, PC133-333
    Modem: Spring, UCJ, V.90, 7.0F, á¸
    Network Service: Built-in Ethernet, Ethernet, en0
    Parallel ATA Device: WDC WD1200JB-00GVA0, 111.79 GB
    Parallel ATA Device: ST3120814A, 111.79 GB
    Parallel ATA Device: PIONEER DVD-RW  DVR-103
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
    USB Device: Apple Optical USB Mouse, Fujitsu Takamisawa Component, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA

    Thank you for your reply BDAqua.
    Yes I ran short and the Extended Test. All pass. One of the first things I did is Safe Boot several times I also repaired permissions. Safe boot takes no longer than before the crashes and as long as I stay in safe boot mode it won't crash. What does that mean?I also ran MacJanitor and removed the SCCUZI card Apple put in when I bought the G4 as well as an M-Audio Delta 66 card which I do not use (both) anymore. I also started up on an external firewire drive 10.4.6. It also (crashes) does the same thing.
    I was hoping somebody understands the crash report I enclosed? Isn't that suppose to say what went wrong?
    Thank you again for your input BDAqua
                                                                  W.W.

  • A window has frozen on my macbook and i cant shut down my mac.

    a window has frozen on my macbook and i cant shut down my mac on system prefrences.
    is there nother way i can shut down  my mac to get rid of this window

    How to Quit an Unresponsive Application using Force Quit - http://support.apple.com/kb/ht3411.

  • I see a small window displaying "Are you sure you want to shut down your computer now". How do I stop appearing this window

    I see a small window displaying "Are you sure you want to shut down your computer now". How do I stop appearing this window

    Is this after you've chosen to Shutdown from the Menu, or just on it's own?
    You can press the esc key to cancel, or Enter key to shutdown.
    Check your System Preferences>Energy Saver>Schedule & see if it's set to shutdown at a certain time.

  • Recurring Message "You Shut Down Your Computer Because of a Problem"

    I had a computer crash and since then I get a prompt after login (administrator or any other account) stating: "You shut down your computer because of a problem" and even when I choose to open the apps that were open during the crash it still prompts me again after a reboot.
    Steps I have taken:
    1. Booted into recovery and performed a disk and permissions repair to no avail
    2. Attempted to login on other accounts and received same error.
    3. Used Onyx to clear the cache on boot, kernel as well as applications
    4. Used Oynx to rebuild the LaunchServices and dyld's shared cache.
    Still have the problem even after booting into Safe Mode (prompt did not appear then, but reappeared when booting normally)
    Any ideas.

    Well this is the latest cut from the shutdown system log:
    15014356 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    15014360 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    15014368 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20014942 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20014961 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 140546161005056/-7
    20015033 com.apple.launchd                1        com.apple.launchd        1         System: Shutdown timer firing.
    20015055 com.apple.launchd                1        com.apple.launchd        1         System: Still alive with 2/1 (normal/anonymous) children.
    20015069 com.apple.launchd                1        com.apple.securityd      16        PID is still valid
    20015087 com.apple.launchd                1        com.apple.securityd      16        Killability: dirty/idle-exit unsupported
    20015098 com.apple.launchd                1        com.apple.coreservices.appleevents 92        PID is still valid
    20015113 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Killability: dirty/idle-exit supported
    20015118 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20015121 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20015130 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20017392 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20017409 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 140546157876984/-7
    20017416 com.apple.launchd                1        com.apple.securityd      16        Dispatching kevent callback.
    20017437 com.apple.launchd                1        com.apple.securityd      16        Exit timeout elapsed (20 seconds). Killing
    20017465 com.apple.launchd                1        com.apple.securityd      16        Sent SIGKILL signal
    20017470 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20017473 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20017485 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20017524 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 69
    20017532 com.apple.launchd                1        com.apple.launchd        1         System: Receive right returned to us: com.apple.SecurityServer
    20017558 com.apple.launchd                1        com.apple.securityd      16        Tried to dispatch an already active job: PID is still valid.
    20017564 com.apple.launchd                1        com.apple.launchd        1         System: No submanagers left.
    20017569 com.apple.launchd                1        com.apple.securityd      16        Job is active: PID is still valid
    20017574 com.apple.launchd                1        com.apple.securityd      16        Job was sent SIGTERM and SIGKILL.
    20017578 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Job is active: PID is still valid
    20017583 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Job was sent SIGTERM.
    20017587 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20017590 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20019370 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20019379 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 37/-1
    20019411 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20019414 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20019421 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20019447 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20019457 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 16/-5
    20019463 com.apple.launchd                1        com.apple.securityd      16        Dispatching kevent callback.
    20019494 com.apple.launchd                1        com.apple.securityd      16        EVFILT_PROC event for job.
    20019499 com.apple.launchd                1        com.apple.securityd      16        Reaping
    20019534 com.apple.launchd                1        com.apple.securityd      16        Exited 20.002413 seconds after the first signal was sent
    20019543 com.apple.launchd                1        com.apple.securityd      0         Exited while shutdown in progress. Processes remaining: 1/1
    20019547 com.apple.launchd                1        com.apple.securityd      0         Job is useless. Removing.
    20019553 com.apple.launchd                1        com.apple.securityd      0         Closing receive right for com.apple.SecurityServer
    20019561 com.apple.launchd                1        com.apple.securityd      0         Mach service deleted: com.apple.SecurityServer
    20019569 com.apple.launchd                1        com.apple.securityd      0         Removed
    20019574 com.apple.launchd                1        com.apple.launchd        1         System: No submanagers left.
    20019578 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Job is active: PID is still valid
    20019582 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Job was sent SIGTERM.
    20019586 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20019589 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20019596 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20019927 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20019936 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 140546156860424/-7
    20019941 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Dispatching kevent callback.
    20019954 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Exit timeout elapsed (20 seconds). Killing
    20019973 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Sent SIGKILL signal
    20019976 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20019980 com.apple.launchd                1        com.apple.launchd        1         MIG demux succeeded.
    20019986 com.apple.launchd                1        com.apple.launchd        1         MIG request.
    20020571 com.apple.launchd                1        com.apple.launchd        1         MIG callout: 137000
    20020579 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 73/-1
    20020597 com.apple.launchd                1        com.apple.launchd        1         Handled kevent.
    20020601 com.apple.launchd                1        com.apple.launchd        1         Dispatching kevent (ident/filter): 92/-5
    20020605 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Dispatching kevent callback.
    20020608 com.apple.launchd                1        com.apple.coreservices.appleevents 92        EVFILT_PROC event for job.
    20020611 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Reaping
    20020630 com.apple.launchd                1        com.apple.coreservices.appleevents 92        Exited 20.000797 seconds after the first signal was sent
    20020637 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Exited while shutdown in progress. Processes remaining: 0/1
    20020648 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Job was last to exit during shutdown of: System.
    20020652 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Job is useless. Removing.
    20020657 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Closing receive right for com.apple.coreservices.appleevents
    20020681 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Mach service deleted: com.apple.coreservices.appleevents
    20020689 com.apple.launchd                1        com.apple.coreservices.appleevents 0         Removed
    20020694 com.apple.launchd                1        com.apple.launchd        1         System: No submanagers left.
    20020697 com.apple.launchd                1        com.apple.launchd        1         System: Removing.
    20020701 com.apple.launchd                1        com.apple.launchd        1         System: Removing job manager.
    20020704 com.apple.launchd                1        0x7fd373c27610.anonymous.launchd 1         Reaping
    20020711 com.apple.launchd                1        0x7fd373c27610.anonymous.launchd 0         Removed
    20020849 com.apple.launchd                1        com.apple.launchd        1         System: Userspace shutdown finished at: Tue Jul  9 14:36:55 2013
    20020860 com.apple.launchd                1        com.apple.launchd        1         System: Userspace shutdown took approximately 20 seconds.
    20020904 com.apple.launchd                1        com.apple.launchd        1         VM statistics (now): Free: 1481341 Active: 163424 Inactive: 183775 Reactivations: 76638 PageIns: 1514234 PageOuts: 0 Faults: 187281111 COW-Faults: 20294866 Purgeable: 44 Purges: 47114
    20020929 com.apple.launchd                1        com.apple.launchd        1         System: Stray process at shutdown: PID 11232 PPID 1 PGID 11231 tuxera_ntfs_dae
    20020941 com.apple.launchd                1        com.apple.launchd        1         System: Sending SIGTERM to PID 11232 and continuing...
    20020959 com.apple.launchd                1        com.apple.launchd        1         System: About to call: reboot(RB_HALT).

  • Has the "You shut down your computer because of a problem" message changed?

    When I restart the computer after a Kernal Panic I get the message "You shut down your computer because of a problem. Click Report to see detailed information and send a report to Apple"; 2 buttons are shown: "Ignore" and "Report...". For some time now, when I click on "Report..." the message disappears but I used to get a window allowing me to type in information about (something like) what I was doing prior to the problem occurring with a button (something like) 'Send Report". Since the "Report" button now causes the message to disappear, is a Report still going to Apple? Thank you.

    Open Console app
    View the System Diagnostic Reports by clicking on the disclosure triangle next to it in the log list. If the log list isn't visible, click the Show Log List button.
    Look for the latest report starting with "kernel"
    Select the report and it will show in the pane on the right.
    Select everything in the report except the Anonymous UUID.
    Copy and paste it into a reply here.

  • How do I get my mac mountain lion to stop saying, "You shut down your computer because of a problem?

    My Mac Mountain Lion desktop computer keeps saying, "You shut down your computer because of a problem." How do I keep this from happening?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
    Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

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