I cant switch off firefox

I run a 3year old HP pc, with a 64 bit windows 7. being dissatisfied wth microsoft, and google, I downloaded firefox 2 days ago, this morning it wont load,gamil, ebay etc, so i thought i would delete and reload.It wouldnt let me delete, it says something about closing firefox first, BUT ITS NOT RUNNING, I downloaded a fresh firefox, and it still wont replace the existing one, IT STILL SAY I MUST CLOSE EXISTING FIREFOX< WHICH IS NOT REPEAT NOT RUNNING, how can I resolve this matter, I am 70 years old and not a computer buff by any means!!!!!!!!!!!!!!!

If you press ctrl+alt+delete it may actually be stuck in the process tab in the Task Manager. If it is just click on Firefox.exe and click end process. It should shut it down. That happens to my mom if she opens it once and shuts it down after that sometimes. Other than that I don't really know. I hope this helps a bit.

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