I cant tranfer my IPhone contacts to my mac anymore

I was looking at my contacts on my mac and I notice that there is no new  contacts from the past two months , I tried backing up my iphone with
icloud  but it didnt work,  still the same . How could i transfer my iphone contacts to my mac again ??

I opened a case yesterday - this is a known issue.  I was on the phone for an hour with level 1 support and got basically nowhere ("did you try...").
They have to escalate.

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