I cant uninstall Creative Cloud
I'm currently running a windows 8 Alienware M17xR4.
I cant uninstall the creative cloud program.
It wont open at all, even when I run as admin. I've tried the cleaner tool, system restore, uninstalling from the control panel. It just wont respond. It doesnt do anything and when I click it again it comes up with a message telling me to wait until it has finished being changed or uninstalled. I also cant reinstall the app either. I've downloaded the set up wizard and it pops up with an initializing window with a loading bar (after it's asked me if I want the program to make changes to my computer) but after a certain point it just disappears from my screen and my task manager.
Whenever it does come up in my task manager, it says 32 bit, when my computer is running as a 64 bit.
Hi Violet. Nice laptop! Sounds like you have got into some trouble there, and it might be tricky to sort it out. You could try System Restore to get you back to a point before you started the uninstall process. I don't know if the Cleaner tool will have made that impossible though.
Did you do the uninstall through the Application Manager, or Control Panel? I suggest best practice is to restart the laptop, and run the Application Manager as Administrator, and uninstall your CC apps from there. Then uninstall the Application Manager from the Control Panel.
I don't know if this will help
Creative Cloud — Install, Update or Uninstall Apps
Good luck
Similar Messages
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Hi, i cant uninstall "creative cloud"
when i try to uninstall i get this msg "Uninstallation of creative cloude desktop completed with errors".. please help
Hi Miketysonn,
In that case please use our Adobe cleaner tool to uninstall the app, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Try Step 2 first, if that doesn't help then try Step 3.
-Ankit -
I cant Access creative cloud on my windows 8.1 desktop, how can i fix it ?
I cant Access creative cloud on my windows 8.1 desktop, how can i fix it ?
I'm wondering if I'm having the same issue. When I try to launch the Creative Cloud app, the app appears to launch, but the main area is white.
I am running Windows 8.1 Pro 64-bit - all updates are applied.
Here are some things I've tried:
I've tried restarting my computer.
Disabling my firewall/antivirus (Avast)
Uninstalling and reinstalling the Creative Cloud app. -
Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
TimHi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra -
I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.
Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini -
i cant launch creative cloud desktop app... it is already installed...
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
How do I uninstall creative cloud on my old laptop and reinstall creative cloud on my new laptop?
There is no need to uninstall on the old machine, but you can sign out thru the CC Manager if you like and then uninstall like you would any other software (depends on your operating system).
To install on the new machine repeat what you did originally with the old machine...
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
I forgot deactivate before uninstalling Creative Cloud.
Hello.
By mistake I forgot deactivate before uninstalling Creative Cloud.
So I can't deactivate my second PC.
How can I do? please help me.Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html -
I want to uninstall creative cloud (LR5, PsCC) and reinstall on new comuter. How do I proceed?
Simply sign out on the old computer and install on the new one. No magic involved beyond that (barring technical difficulties, of course).
Mylenium -
cant find creative cloud on my account under downloads?? where should i check??
https://www.adobe.com/account.html for your Adobe orders page is the only link I have
Adobe contact information - http://helpx.adobe.com/contact.html may help -
Trial version of AcrobatXI uninstalled, Creative Cloud thinks it installed?
How can I install Acrobat XI when Creative Cloud says it is up to date and already installed?
I uninstalled it prior to purchasing and installing Creative Cloud on the recommendation of customer service.
CC will not let me install Acrobat now?That is interesting. After a couple of tries deactivating and uninstalling then reinstalling Creative Cloud with no success, I tried the following:
I uninstalled Creative Cloud and any Adobe remnants. I logged out of my account, shut down the computer and restarted logging on to the Adobe website. I tried to download the trial of Acrobat XI, it wouldn't let me install in the applications folder but would let me install it on my main computer folder. I installed it, the app showed up in the Applications folder I then logged into my Adobe account and installed Creative Cloud. It all worked. That was the only way I could get the Acrobat XI application on the computer.
Adobe XI shows installed and up to date and it allowed me to install Light Box and other Adobe apps as well. Adobe XI when opened makes no reference to a "trial version". It works like it is supposed to and I'm hoping it continues. 5 days and all is well so far.
jerryma -
How do I completely uninstall Creative Cloud from my computer? I've deleted all the files but I'm still getting a little icon on my desktop. FYI, I use a Macbook Pro.
Zoeyhzbi then please utilize the CC Cleaner Tool to attempt to remove the remaining installation. You can find details on the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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For accident I uninstall creative cloud and now I want to installed again and it appears error code 86 what can I do know?
Belen Ochoa where are you receiving Error 86? During the installation process for the Creative Cloud Desktop application? If so which software firewall are you utilizing?
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How do you uninstall creative cloud completely from your mac?
ok so i seriously need help. so i was playing with photoshop about a month ago and i messed up all the settings so i got rid of it. (i didnt even have it for a whole day.) then, i wanted it again, so somehow i got it. but then smart me deleted it again because i made the same mistake. but i really want it back to use "a full 30 day trial" because i only had a chance to try it out for 8 hours before messing it up. so today, i made a new adobe account. and i cant get it back because that creative cloud is still on my mac. i tried everything to get rid of it and it literally wont work and i really want it back. PLEASE help
Hi
You can try below steps to remove Creative Cloud completely from your MAC.
1: Navigate to : Application/Utility/Adobe Installer
2: Double-click an Adobe CC product to uninstall one by one.
3: Follow on-screen instructions.
4: Download and run Adobe Cleaner tool using below link.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
5: If you don't have any Adobe product installed on your computer, you can manually remove Adobe folders from below location.
* Library/Application Support/Adobe
* Mac HD/Users/<user account>/Library/Application Support/Adobe
6: Restart the computer once. -
Adobe Creative Cloud has stopped working- can't open or uninstall creative cloud- windows 7
Hi! I am having issues with my Adobe Creative Cloud Desktop App. It wont open. A window pops up saying that Adobe Creative Cloud has stopped working. I've already tried the Adobe Creaive Cloud cleaner, and it doesn't work. What should I do to uninstall my app, so I can install it and have it actually work?
App doesn't open | Progress wheel spins continually
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
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