I cant unlock my iphone4 on itunes

My iphone is locked to Tele2 in Sweden and I have had it for more than 1 year and I have contacted them to have it unlocked and they told me to do a factory reset on itunes. But it doesn't work and it is still locked. I have contacted them several times and they say it is unlocked, but it isn't.
What shall I do?

Apple is not going to discuss or even acknowledge it with you or any end-user.
If the carrier has processed the request and submitted it to Apple, they will authorize the device for unlocking.  Unfortunately the only way to address this is through the carrier.

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