I  cant update credit card info on itunes

I just bought a new Ipad 2.  All was well until I went to download a free app.  Itunes prompted me to sign in and verify billing info.  Now, Itunes will not let me update my credit card info or download apps, even though I have credit balance on my account.  I have sent four messages to Itunes support with NO help.  So much for 24 hour response time. 
Someone help, please.......

If you are getting a message to contact iTunes Support then they are the only people that can help you, we are fellow users here on these forums we won't know why you are getting the message. How are you trying to contact them ? Are you using : http://www.apple.com/support/itunes/contact/ (click on Contact iTunes Store Support on the right-hand side of the page)

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    Try this link...
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    Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
    If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
    Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
    I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

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    Regards.

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    Changing Account Information  >  http://support.apple.com/kb/HT1918
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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    HI KiwiMCB,
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    http://support.apple.com/kb/HT1918
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
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    Changing payment info : http://support.apple.com/kb/HT1918

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    When I try to update credit card I get a message that says to contact iTunes support. I'm not able to make purchase unless I use a iTunes card. I would like to be able to use my credit card. I read somewhere that it could be that my account is locked.

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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