I cant update my laptop to itunes 11.1

I've been trying for a couple weeks now and just recently i backed up my photos so that i could delete them to download ios 7. Now that i want to get the photos back i cant because when i did the backup it was on the old itunes. And for some reason i can't install the new itunes. Could i please get some help.

Hi, GianSande.
Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If you experience issues during installation, see the article below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
Jason H.

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HT201210 i cant update my iphone via itune. ERROR message 1015. have updated everything, still didn't work out

i cant update my iphone via itune. ERROR message 1015. have updated and done all the trouble shooting, still didn't work out. I tried, reinstalling everything, nothing happens, this is suck! can't use my iphone!

http://support.apple.com/kb/TS3694#error1

I cant update my mac book itunes to 11.01

I have a 2009 mac book and i cant updaye my mac book itunes 11.01

Hi there Amy,
You may want to take a look at the article titled "Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)"
There is a specific section that includes this information:
Software Updates for Mac OS X and Apple applications for Mac OS X are often available in different ways:
Software Update preferences
Standalone installer from Apple Downloads.
Try getting the software from a different source, or download it again.
Hope that helps,
- Griff W.

Having trouble getting updates on laptop for itunes, got them on desktop but my acct. is on laptop what do i do?

I have a laptop that my itunes account was change over to however i'm still receiving updates on my desktop. how do I get my lap top udated with itunes so I can update my 3GS

That you are getting the BONG is a good sign, it's unlikely to be hardware if you are able to hear that.
Start by running SW update. It's not that there is a specific fix, but when updating it may rewrite some system files which may get this going again purely as a side affect. Worth a go, and should not harm the system.
Try reset the PRAM - Resetting your Mac's PRAM and NVRAM
Hopefully one of these quick fixes works, otherwise we'll need to try isolate the issue next - so if still having a problem, I'd try create a new user and login as that user to see if the issue persists (which will tell us if it's system wide or user specific)

Just updated my laptop to itunes 10.5,the help feature does not work.also updated my ipad2 3g wifi 64gig to ios5, now none of my purchased apps are working?? please help?

I JUST UPDATED MY ITUNES TO ITUNES10.5 ON MY LAPTOP(WIN7)
THE HELP FEATURE DOES NOT WORK.
I ALSO UPDATED MY IPAD2 3G WIFI 64GIG TO IOS5 AND NOW NONE OF MY PURCHASED APPS WORK??????????

I have seen this before. You need to update the apps in your app store, and once they are updated, they will work again.

What is IOS 5 and what does it do and i cant update my ipod on itunes

I see all this talk about the new update for IOS 5 what doest that mean or do and when go in to my itunes accout and prees it to update it fishinshes and says my connection has timed out ples help

http://www.apple.com/iphone/ios/
Sounds like you are a Windows sufferer. If so, before beginning the download try temporarily disabling your antivirus, anti-adware, anti-spyware and any other anti-whatever that is required and running with that secure OS your computer is running.

Cant update billing info for itunes

When I try to update my billing information for itunes it keeps saying incorrect security code. Im reading it right off the car so I know that it cannot be incorrect is there anyway for an agent to get this updated for me?

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

I need to know how to fix my Iphone 3g. I cant update it in my itunes as my computer wont get an internet connection anymore, but when i use any other computer i get "error message 1015". HELP ME!!

So, my Iphone 3G randomly stopped working on me tonight when I tried to log out of facebook. I went to update it on my computer, but it says it needs an internet connection to restore...and my computer doesn't connect to the internet anymore. I went to restore it on my roommates iMac, but as it was just about finished I got error message 1015. Please help me! I really don't have money for a new phone right now!!
Thank you!

Hi Clowg,
Sorry to hear that you are having trouble. Unfortunately, I don't believe the folks here on this forum will be able to help you with your issue. Have you tried posting on the Flash Player forum?
http://forums.adobe.com/community/webplayers/flash_player
Regards,
Fang

Updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

Maunally restore it. In order to do this:
-Download the iOS 5.1.1 firmware from here http://www.redmondpie.com/download-5.1.1-ios-for-iphone-4s-4-3gs-ipad-ipod-touch -direct-official-links/
1. After downloading the firmware from the given link, open iTunes and click on your device.
2. Now press SHIFT on your keyboard and while pressing it click on "Restore".
3. A dialog box will appear.
4. Select the firmware you downloaded and click ok.
5. Done!!! Your iPhone will now be restored to 5.1.1 and if you had backed up your iPod before, then you can put all its settings afterwards.

Cant purchase / check downloads in iTunes or cant perform software update

Have had huge issues with my internet over the last couple of days!
i have a wireless router that was working fine yesterday!
Now today if i try to log into iTunes I can no problem, but when i try to make a purchase or check downloads i get the error
"Make sure your network settings are correct and your network connection is active, then try again"
I have no issue with my connection as I can go to other websites!
Firewall has been turned off completely
I then tried to see if there was an update for the problem or for iTunes and through Apple > Software Update and I get the error
"Software Update can't connect to the update server. Make sure your're connected to the Internet and then try again"
I clicked on Network Diagnostics to see if they could identify the problem but it said that the Internet and everything is working fine and there were no issues.
Could anyone please tell me what is going on, so confused and upset cause I cant purchase or update my laptop!

Hi, sakwilla1980 -- this has been happening to pretty much everybody since Sunday (29 August); there's a thread further up in this forum about it (http://discussions.apple.com/thread.jspa?threadID=2560634&tstart=0). Here's what I posted there as my solution to the problem...
=====
O.K., I FINALLY got my problem fixed. Based on what I had to do to fix this problem on my end, I suspect that this may be related to some kind of security validation routine that got recently installed or "patched" or "fixed" (as buttermaker and windycity75 surmised). Here's how I did it (thanks, Josh from iTunes Support, for kind of back-dooring into the answer by suggesting I check out all my information stored at the Apple ID website):
-- Sign out of iTunes. Reboot your Mac (or whatever device you're using to access the iTunes store).
-- Open a web browser and go to http://appleid.apple.com (or Google "Apple ID" and choose the "My Apple ID" option).
-- Sign in with your Apple ID and click "Manage your account".
-- Verify ALL of your user information. Seriously, verify and validate EVERYTHING--your name, your e-mail address, your mailing address, your shipping address, your phone number, all of it. Make sure your Primary Address EXACTLY matches the address your bank has as your primary address; if those don't match, your purchase will be refused. Make sure your Apple ID is linked to a valid e-mail address; if not, your purchase will be refused because there will be nowhere to send purchase information and other Apple e-mail. Make sure your date of birth is correct and not missing any part of it (like your birth year; mine had somehow come un-set); otherwise, your age cannot be verified and your purchase may not go through. Click "Save Changes" whenever you change something.
-- Once all that is done, sign into iTunes, then click on the little downward-pointing triangle next to your Apple ID in the upper-right corner of iTunes and choose "Account".
-- Click "Edit Payment Information".
-- Choose "None" as your payment option, make sure all your address and phone number information already listed is correct, fix anything that isn't correct, and click "Done". This will force iTunes to verify your account information as it exists in iTunes with what is registered for your Apple ID at http://appleid.apple.com.
-- You may be asked to verify the county for your billing address (for sales tax purchases); make sure this is correct, or transactions could be refused. Click "Done" when finished.
-- Go back to the "Account" screen and choose "Edit Payment Information" again.
-- Choose either the credit card logo of the card you want to use or choose "PayPal".
-- If you choose PayPal, follow the directions on the web page that pops up in your browser to verify your PayPal account and link it with your Apple ID. Click "Return to iTunes Store" inside the web browser to return control to iTunes, then click "Done".
-- If you choose to enter a credit card, make sure EVERYTHING is correct on the page--your credit card type, account number, CVV, billing address, etc.--and then click "Done".
If you did everything right AND all the information for your Apple ID is verified and correct AND matches the information you entered on the "Edit Payment Information" screen, the next time you check the "Account" screen, you should see your default payment information listed in the "Payment Information" block. If you don't see anything in your "Payment Information" block after all of that, it means iTunes can't match your default address information and your banking information, and you'll have to start all over again from the top to purchase.
I haven't tried doing this with a prepaid iTunes gift card, so I don't know if that would be a workaround, but I do know that the iTunes store is suddenly a LOT more picky about making sure all the addresses, date of birth, etc. are correct in the Apple ID DB and match what is being entered inside iTunes.
Good luck!

My Iphone 5c needs to update and has an itunes USB plug-in, how to update without laptop?

My Iphone 5c cant update because my MacBook pro is only 10.5.8 and it requires 10.6.8, Which means I need to buy Snow Leopard for $20.00. How do I update my phone without using the itunes on my laptop? or possibly without using a laptop at all. If it means not getting the update on my phone thats fine too. I dont need it.

Follow this article: How to back up your data and set up as a new device
Restore your device using a previous backup in iCloud
Erase all content and settings by tapping Settings > General > Reset > Erase All Content and Settings.
When your device turns on, complete the setup assistant. When prompted to set up your device, choose Restore from iCloud Backup and enter your user name and password.
iCloud will prompt you to choose a backup. Select the backup you wish to use and tap Restore to continue.

I've got movies on my computer on itunes, however my parents wish that i use my laptop for itunes stuff, and i cant figure out how to get those movies to be able to sync with my ipod again, it wont recognize that I have them. Suggestions?

I've got movies on my computer on itunes, however my parents wish that i use my laptop for itunes stuff, and i cant figure out how to get those movies to be able to sync with my ipod again, it wont recognize that I have them. Suggestions?

While you're in itunes, with the leftside window open, click on Apps. Then, look across the top middle of your itunes screen. You will see several choices: All, Iphone/iPad Touch, Ipad, Ipod Games, List, and Updates.
Clicking on each of these gives you a different view.
When you select ALL you will see all of your apps. When you select Updates you sill see only the apps that need to be updated. When you are in Updates you will see the Update button in the lower right corner.
Hope this helps.

Upgraded to itunes 5.0 I have no music on ipod, cant update

My 40gb 4 generation Ipod is not connecting to itunes with my T42 IBM laptop with XP. I can see the ipod as a disk but when ever i click it, it will take a very long time do anything. It also shows that I only have 15gb free space even though I ave never had that much data in the ipod, I just have restored ipod so it should be empty, other than that Ipod seems to be ok. So after installing itunes 5.0 it wiped out my ipod and all the songs in it. I have restored it, done all the apple solutions to the problem but cant get itunes to connect with the ipod. I tried to format the ipod from windows but it just didnt do that. When ever i try to contact ipod anyway it takes forever to get anything done to it. I understand that many people are experiencin the same problems, but I havent found exactly the same symptoms. I tried withmy DELL D600 which have older itunes and older ipod updater and win2000 same symptoms. I took to maintenance company, they said it was ok. So any help is much appreciated, I need my Ipod!

I have had a very similar problem
-Currently using: Windows XP Home edition with most recent updates
-2.39Ghz processor, Itunes 5
-IPOD 20GB I only have used up 3.9GB
Very similar problem
My IPOD has recently had a weird problem after installing Itunes 5. When I
first connect the ipod to the computer everything seems to be working fine,
because the ipod displays the "please do not disconnect" message, and ITUNES
comes up on the screen and lets me play music from my ipod only for a brief few
minuets. The computer then stops playing the song it was currently playing and
I tunes freezes. After that point the only way to unfreeze Itunes is to press
select/menu on the ipod. When the ipod restarts and I plug the ipod back into
my computer it won't bring I tunes up again, and I am unable to access the ipod
drive. A screen comes up after 10 minuets saying I have to reformat my ipod
because it can not be read. I have already done so about 10 times and I still
have the same problem.
My ipod doesn't freeze when I'm just listening to it with my earphones or on my
stereo, but it laggs more thean usual when changeing songs or menus (I have
only used up 3.9GB). I have also tried using my ipod on other computers and I
get the same problem. Please Help!

Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!

Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!

Are you sure you have a 4g/3g iPod? If you don't have a camera, it's definitely not 4G. If it has no camera and is 8 or 16 Gb it is a 2G and can't go beyond 4.2.1.

HT4972 i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

Hello AlexCornejo,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone indicates it is in recovery mode. Now since the device is not appearing in iTunes on your PC, first follow the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
After following those steps, you should be able to restore your iPhone.
Take care,
Alex H.

I cant update my laptop to itunes 11.1

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