I cant use my id of app store

my id app store doesn't accept my answers to questions, and ask me to send that to the email but I never get the email of  the answers. please help me!

If the email isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109418)

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