I cant watch videos - help please...... can hear the music video but not c

i was hoping someone can help me.
im new to ipods and itunes. and i downloaded itunes and quicktime and i downloaded a music video in itunes and when i play it in itunes i get a green box and can hear what is going on but not see anything.
Any ideas???
thanks

kia ora, jen.
If you're just seeing a green screen, try the "Disable Direct3D acceleration in QuickTime" section from the following document:
Troubleshooting iTunes for Windows Vista video playback performance issues

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