I carnt hear my message tone,the sounds it makes when the phone locks and opens.Also i am unable to hear my music playing from my phone but my alarm and ringtone are working.Can anyone help

Question

i carnt hear my message tone,the sound it makes when the phone locks and opens,also i am unable to hear music when playing from my phone but my ringtone and alarm tone work.Ive made sure the silent button is not on,and the volume button on the side of the phone is just showing it blank instead of it going up and down.To try and fix this i have reset my settings and restored my phone,but now its just skipping the music i have purchased from itunes when in a docking station which is now another problem i have as well.Can anyone help????

Answer 1

Hello dbrookes,
Thank you for using Apple Support Communities!
It sounds like even though the Mute switch is not on, sounds are not making the, well, sound they should, and the volume buttons make a blank volume indicator appear on the screen that does not show the volume level.
I wanted to recommend a couple of things.
First, I would reset the phone:
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
          http://support.apple.com/kb/ht1430
If that does not resolve the issue, then you may want to try backing up to iTunes, and restoring the iPhone again but this time do not restore the backup and set it up as new to see if the issue persists without the previous configuration.
Just incase you need it, this article will help with that:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Cheers,
Sterling