I changed my apple ID email address - can't log out of iCloud

I changed my apple ID email address some time ago - I'm trying to log out of iCloud on my iPad but as 'find my mac' is enabled it wants the password in order to sign out, but the email address is the old one (greyed out); it says password or ID incorrect - yes the ID is incorrect, but can't be changed!
And BTW in my iCloud account under the new addres, no devices have 'find my mac' enabled

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

  • I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore.

    I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore so I can't have the password sent there.  To sum it up, iCloud has an old email for the account log-in.  I don't remember the password for the old email.  I have Find My iPad activated so the iCloud account cannot be deleted.  And I am already logged out of iTunes & App Store. 

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • HT204053 I have recently changed my apple id email address, which was ok however I have recently changed my password and now I have icloud account/sign-in issues, can anyone help?

    I changed my apple id email address  last week, not a problem I just entered the correct info on my 6 apple devices for FaceTime, AppStore and iTunes.
    The issue now, is that I have changed my appleid password so that the kids couldn't install any apps and charge my credit card.
    Now I am getting an icloud authorisation error, it is telling me that the account (old apple id) or password are incorrect.
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    Do I have to 'delete account' on my iphone and add a new one? I have just paid for the max icloud storage plan as well.

    I FOUND THE SOLUTION!
    I had the same exact problem. I had my old apple ID connected to a school email which did not exist anymore. My ipad was prompting me to put the password in for that ID and I could not delete it from my ipad because the "Find My Ipad" was turned on, once again prompting for password. I called apple and they said this Apple no longer exists and is not in there system, which I knew already. After hours on the phone nobody could help me. Try this.
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    -Create a new password and all that, it will say it send a verification link to your email, in my case my email no longer exists so I could not do this
    - I called Apple to explain this problem and I asked if they could verify it for me, which they did after I convinced them it was worth a try. The guy told me that the verification shouldnt matter and should still be able to login but he did it anyway. You can try skipping this step but if it doesn't work then go ahead.
    -Go to ICloud and click on your account, the email should be grayed out but it should allow you to change that password, put in the new password which you just created.
    -This allowed me to sign in to accept the new terms and conditions but it said "unable to conncet to server" so I just backed out and went to "Delete Account" and it worked!
    The whole idea is to re-create your old apple ID into Apple's system and then use that new password. The guy at Apple said tons of people called about this problem and nobody could solve it. I thanked him for helping me and he thanked me for helping him. I hope this helps you!

  • How can I change my apple ID email address when I can't access old email (It's an old work address I can't access anymore)

    How can I change my apple ID email address when I can't access old email (It's an old work address I can't access anymore)? Whenever I try it always wants to send things to my email address to confirm. I have a new apple ID and a new email address, I want to use this now for my iphone and my macbook air but I can't and I'v

    Thanks Lawrence. I've spent over 3 hours on the phone/chatting to online support and none of it seemed to help as it all revolved around resetting emails etc but can't do any of it without my access to my old email. Now my phone won't take cloud because they advised to set up new apple ID and use that, but can't sign out of old one completely. Also doesn't help because my phone and laptop are set up on the old one. Thanks for the help.

  • How can I change my apple ID email address?

    How can I change my apple ID email address?

    I just did follow Varjak's instruction, but it refused. I was asked to enter my Apple ID's email address which unfortunately is the same as my Apple ID. I created two different passwords for each Apple ID n primary email address when I set up my I tune account in the first place, however.
    I do remember my Apple ID password because I have used it every time I installed new apps, but I completely forgot my password for the primary email address because I've never used it at all! I have another email address which I actively use it for all my email. I want to change my primary email address which happened to be my Apple ID as well to the one I actively use.
    Because of the explained problem, I can't log in to Icloud as I have been asked to verify by following the instruction sent to my primary email address.
    I would really appreciate it if any one can help me solve this problem.
    Thank you all.
    Suzy

  • Can not change the Apple ID email address of the person who had computer before me. Email box is un-editable

    Can not change the Apple ID email address of the person who had computer before me. Email box is un-editable & I wish to use my own account not previous owners.

    If you're trying to update an application, you need to delete it and then download it from your Apple ID. You may want to erase the internal drive and install a fresh OS.
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  • HT204053 I changed my apple ID email address, and now I can't access my iCloud because it was  listed with the previous email address. What can I do?

    I changed my apple ID email address, and now I can't access my iCloud because it was  listed with the previous email address. What can I do?

    If the old ID ("email address") is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I changed my Apple ID email address my iPad is correct but my I phone as my old email address how do I change it?

    I changed my Apple ID email address and it's correct on my I pad but my I phone automatically brings up my old one. How do I change it?

    Hello there Wamass,
    It sounds like you have updated your Apple ID email address and need to update it on your iPhone. You can change your signed in Apple ID in Settings > iTunes and App stores, Settings > iCloud, and a couple other places. This article has a list of what may need to be changed:
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I changed my Apple ID email address yesterday and now my IPhone 4 and my Ipod 5 will not allow me to upload any apps as they both still show my old email address.  How do I change the email address on the devices???

    I changed my Apple ID email address yesterday and now my IPhone 4 and my IPod 5 will not allow me to upload any apps.  When it asks for my Apple Password it still shows my old email address.  How do I change the IPhone and IPod to recognize the new email address????

    Hello there, emsariel.
    The following Knowledge Base article offers up some great information in regards to the issue you are describing:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I changed my Apple ID/ email address. But iCloud won't let me change from my old one. I don't remember my password to my old one. How do I fix this?

    I changed my Apple ID/ email address. But iCloud won't let me change from my old one. I don't remember my password to my old one. How do I fix this?

    Hello Brookeg189,
    You may be able to use the password for your existing iCloud account to get past this dialog.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
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  • HT201320 If I change my Apple ID email address will it delete my paid for apps, pictures etc

    IF I change my Apple ID email address will it delete my apps that I paid for and my pictures etc?

    If you update the email address on your existing account then you shouldn't lose anything (you may need to log out and back in for the update to take effect on the iPad). If you create a new account then all of your existing content will remain tied to your old account.
    Changing account information : http://support.apple.com/kb/HT1918

  • Won't let me change my Apple ID email address please help

    Won't let me change my Apple ID email address please help I have signed out of iCloud and iTunes. I really need to change the email address as the 1 that is currently

    What happens when you try to change the email address ? You should be able to edit your primary email address (as long as it's not an @icloud.com, @me.com or @mac.com address) by logging into the account via the Store > View Account menu option on your computer's iTunes or by logging into on http://appleid.apple.com
    Changing primary email address : Change your Apple ID.

  • I'm trying to buy more storage on my iPad but when I get to the "buy" button, it has my old Apple ID and I can't go any farther. I've changed my Apple ID on all my devices, logged out, logged back in, rebooted, etc., but that one area still has old one.

    I'm trying to buy more storage on my iPad but when I get to the "buy" button, it has my old Apple ID and I can't go any farther. I've changed my Apple ID on all my devices, logged out, logged back in, rebooted, etc., but that one area still has old one.

    You can't buy more storage on an iPad. You are referring to space on iCloud and that probably won't accomplish what you are trying to do.

  • Hi ! I got an iPhone 5 from someone who I don't know the real owner. Then I wanna change iCloud on it, but I don't know the password of owner. How can I log out that iCloud account without password ? Please help me, thank you

    Thank you, please help me !

    How can I log out that iCloud account without password ?
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    Return the phone to whoever you bought it from and get a refund. Without the previous owners password you will not be able to enter your own iCloud acount, and when you update the phone, you won't be able to re-activate it as it will be locked to the previous owners account.
    You should've checked the phone was not locked to someone else's iCloud account BEFORE buying it.
    Instructions here: http://support.apple.com/kb/ht5818

  • HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    You need to return it to the seller and get your money back.  You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
    If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

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