I changed my Apple ID email address & password and now cannot log out of or into iCloud on my phone

The email address for my Apple ID became unreliable (bad hosting).  I went into iTunes and then into the Apple site to change it.  The site required me to change my (very old) password.  I did so.  I removed the new address as my recovery email address, because I could not change the main email to the same address as the recovery address.  I re-verified the (new) address.
So that worked great!  Except that it's completely broken iCloud and the App Store my iPhone.
The App Store on my iPhone 4S (Model MD276LL/A running iOS 7.1.2) does not recognize my Apple ID as having purchased anything, including the 100+ apps I've gotten and downloaded over time.  It does recognize that apps need updates.
I'm also now getting notifications for iCloud on that same phone, which asks me to log into the old account.  If I go to the Settings to delete the iCloud account on that device (as the support site tells me), it asks for the password for the old email address (as the support site tells me), but it will not recognize either the old *or* the new password.
I have updated iCloud on my Mac just fine.  My iPad Mini, which was attached to my employer's iCloud account by mistake, has made the transition smoothly and recognizes my old account's purchases.  My iPhone is stuck, though, and now I can't text (iMessage is confused) or use other iCloud features.
Message was edited by: emsariel to better clarify devices

Hello there, emsariel.
The following Knowledge Base article offers up some great information in regards to the issue you are describing:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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