I changed my appleID and primary email and now I can not access anything. iphone shows my old appleID and I can't log in with my old password but I can not log out and log in with new ID. How do I get iphone to work with my updated ID?

Question

My old nternet account was cancelled and with it my emails. I updated my apple id and password in all my devices (ipad, iphone, imac, except for my moms iphone. I am trying to log out from my old account and set her up with her own apple ID and iCloud etc but it does not let me log out. I have a notebook with all my passwords in it so I know for a fact the password for the old ID/ email is correct yet a window keeps popping up that it is incorrect. I have spent hours reading and trying to fix it myself and nothing is working, same window keeps popping up. Any ideas on what to do? I have an iphone 4S, all software up to date and I made sure my moms phone is also updated. Thank you, any help is greatly appreciated.

Answer 1

Hi ccharat,
Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Delete Account, then tap Delete to confirm.
Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
I hope this helps,  
-Joe