I changed my e-mail address and password.  Went to buy an app and the old email appears so new PW won't work

I changed my e-mail address and password.  Went to purchase an app and the old e-mail appears, needless to say the new password won't work and I forgot old PW

All App purchases are tied to your email address, because that is your apple ID.    If you cannot access your old email account, you may lose those apps.  You can call apple for support and see if they can help you. 

Similar Messages

  • I changed my e-mail address and move to another country. my i-cloud doesn't work anymore

    Hello Sir,
    I Moved from Belgium to Holland and I like to change my account to Holland. I wasn't able to do this because I need to have an Credit card in Holland. I like to change it back but it doesn't function anymore. I also don't have I-Cloud anymore. Besides this my Apple TV also doesn't function.
    Is there a specialised person who can help my thru the phone?
    Thanks.
    Hans Ploemen
    Wisseloordlaan 28
    1217DM Hilversum
    Netherlands

    All App purchases are tied to your email address, because that is your apple ID.    If you cannot access your old email account, you may lose those apps.  You can call apple for support and see if they can help you. 

  • I have changed my e-mail address and therefore need to change my apple ID. When I change it to my new address it says it is already my rescue address and cannot be used. Any ideas how to change my rescue address?

    I have changed my e-mail address and therefore need to change my apple ID. When I change it to my new address it says it is already my rescue address and cannot be used. Any ideas how to change my rescue address?

    To change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I need to verify my Apple ID. i know my e-mail address and the password, but what websit do I go to to check for the e-mail. I have a older laptop and my iTunes is 9.1.1 or something and Apple 10.4.11 so how do I do this. Thanks.

    i know my e-mail address and the password, but what website do I go to to check for the e-mail. I have a older laptop and my iTunes is 9.1.1 or something and Apple 10.4.11 so how do I do this. Thanks.

    i know my e-mail address and the password, but what website do I go to to check for the e-mail. I have a older laptop and my iTunes is 9.1.1 or something and Apple 10.4.11 so how do I do this. Thanks.

  • I changed my e-mail address and AppleID and now having problems!

    I changed my e-mail address and AppleID the other night but the Apple website didn't recognise either account as an appleID.  I called the helpdesk and they can't see them on their system either.  I'm thinking that I may have spelt my new address wrongly.   I've now created a new appleID with my new e-mail address but I want to get my old iTune purchases back!  The guy on the helpdesk told me to e-mail iTunes support but I can't find that option on the website.  Can anyone give me an e-mail address or suggest a solution?!  PLEASE?! Thanks in advance for your help!

    All items that you download from the store will be tied to the account that you downloaded them with, so you will need to get access to you old account to be able to re-access that account's downloaded - they can't be transferred to a different account. How did you update your account id e.g. via http://appleid.apple.com or on your computer's iTunes ? If on your computer's iTunes then does the new id show in the Store > View Account menu option, or if you select one of the downloaded items in your iTunes library and do 'get-info' (control-I) does the new id show on the item's Summary tab ?
    If not then you could try this page to see if you can get access to it : http://iforgot.apple.com
    Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page

  • HT1665 i have changed my e-mail address and now cant received e-mails

    i have changed my e-mail address and apple id and it said it had been verified but now i cant receive e-mails

    Email adddress for what?
    What email account?

  • HT5622 I have changed my e mail address and whilst this has been changed in the Apple web site I do not know how to change it on my i Pod, I tunes and I Cloud.

    I have changed my e mail adress and notified my Apple id but I do not know how to remove the old one and add the new one to my I Pod touch / I tunes and I Cloud.

    Go to Settings>iTunes and App Stores and sign out and sign back
    Same for:
    - Settings>iCloud
    - Settings>Game Center
    - SettingsFaceTime
    - Settings>Messages>Send and Receive

  • I have a new email address and my old email keeps coming up on icloud when trying to update apps and i don't know the password or security questions for the old email. I can sign in with my apple id which is tied to another email but not itunes how to fix

    I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • My email has been discontinued so I had To change My Apple id Account To a new one. I also had To change My password because The obter one was not secure enough. Now , When I Try To use The app Store The old email Keep Showing. I Try The new password.

    I am not Able To update My apps because The old Apple id keeps apearing.

    Hi ...
    On your iPad? The reason I ask is because you posted in the Mac App Store forum for the Mac OS X.
    Tap Settings > Store > Apple ID
    Type in the correct Apple ID and password.
    edited by:  cs

  • How do I get my new email at apple to stay?  I keep gong in and changing it and the old email keeps showing up and it won't let me in!

    How do I get my email changed so I can go into the store and apps?  I have gone in and changed it but it keeps going back to the old email?

    Sign out of old ID and sign in with new ID
    Settings>Store>Apple ID

  • I have changed my e-mail address and changed it ok in apple and itunes but my iphone is still showing old e-mail address so I can't sign in and it won't let me change it

    I have changed my apple e-mail address in itunes and apple successfuly but now, every time I use my iphone 5 it is asking me to sign in but it still has my old e-mail address there so when I enter my password it says wrong id or password.  In settings it will not allow me to change to my new password.  How do I get around this problem please?

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")

  • I recently changed my e-mail address and have made the changes in my Apple account. But when I try to purchase an app from the App Store on my ipad, the sign in cue still shows my old e-mail address rather than my new one.

    Hi there. I am having difficulty buying apps from the App Store. I recently changed my e-mail associated with my apple account. when i try to purchase an app, the cue to sign in does not show my new e-mail, but still shows my old e-mail. when I put in my password, it does not work because my password is no longer associated with the old e-mail address. i don't understand why my old e-mail still shows up. Can someone help me?

    Hello there, loupar.
    The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
    iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht1311
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Changed my email address and the old address keeps coming up when I got to update my apps.

    I changed my email address and password.  However the old address keeps popping up whenever I go to update my apps.  How can I change it?

    you cannot update apps that were purchased through your old email account without logging on to them because they were purchased through that one.  It will only recognize the old one.....  I have the same problem and have a new account but can't update all my original apps....very frustrating!  I cannot remember the password and they want to mail it to a non existing email account..

  • I have a macbook pro. Since buying it I have changed my email address and the old one is now defunct. Some software i can update fine but other software appears to be attached to the old email address which is greyed so I can't change to my new apple ID

    Hi, I ahve a macbook Pro. Sometimes it tells me there are software updates but some of them i can't download because it wants me to enter an apple ID and its only giving me the choice to use my old ID with an old email address that no longer exists. I think its with itunes it does that.

    If you have 'Find My iPad' activated on the iPad it will cause this problem. You will have to contact Support for help. Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'.

  • I changed my AppleID and the old one appears on my iPad and I can't change it.  Now it states my ID or password are invalid.

    I changed my AppleID and when using iTunes from my iPad, it reflects my old ID and states invalid id or password.

    Sign out of the old one and into the new one.
    Anything purchased on the old one will still be tied to that account.
    iPad 2 User Guide (For iOS 4.3 Software)

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