I changed my email address and now cannot get into my icloud account to change that because I don't know the password

I changed my email address and my password on my ipad but when I tried to change the address on my icloud account it keeps asking me for my old password which I no longer know. I can't delete the account because I can't access it without the old password

Hey rid23466,
Thanks for using Apple Support Communities.
If you forgot the password to your Apple ID, you can follow this article to recover it.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Have a nice day,
Mario

Similar Messages

  • HT201342 i changed my email address and now I can not access iCloud because the old address keeps popping up.

    i changed my email address and now I can not access iCloud because the old address keeps popping up.

    Is this happening on your iOS device or your Mac? 
    And is the iOS device or Mac signed into the old ID ("email") in Settings>iCloud (System Preferences>iCloud)?

  • I changed my email address and now cannot play items purchased with previous email. This only became a problem after I got a new computer. The original email address no longer even exists. How can I access these hundreds of items?

    I changed my email address a few years ago. I did not have any problems after this change until I got a new computer. Now I cannot play items that were purchased under the previous email. I entered the password that I used and it doesn't recognize it. I tried "forgot your password" in every combination possible. I never received any emails at the old email address. Now the old email address no longer even exists. How can I access these hundreds of items?

    The old email address may well still be valid as your iTunes AppleID, however if you have no other email associated with that ID you clearly won't get any automated emails to it.
    I still use an old defunct email for my iTunes AppleID.
    Contact support here:
    http://www.apple.com/support/itunes/ww/
    You may want to try to manage the old ID here:
    https://appleid.apple.com/
    Use the original email address and password.
    AC

  • O changed my email address and now my iPod will not send or receive emails

    I changed my email address and now my iPod will not receive nor send emails.

    I installed a batch of windows updates and now it appears to be fine. Don't understand but it is all good now.

  • I changed my email address and now some songs won't authorize

    I had to change my email address and now the songs purchased and authorized with my old email wont load or play? It's happened to 36 songs I purchased with Itunes and I don't want to spend $36 to get them back. How can I authorize the old songs when Itunes no longer recognizes my old address?

    I guess I should clarify, what actually is happening is that when I attempt to play or burn a song downloaded when I had the old aol.com account, it says "you are not authorized to play X song. You must authorize your computer to play all songs purchased by 'karitag' (which was my old apple id through aol). Would you like to authorize now?" When I try to authorize it tells me that the apple id "karitag" does not exist. Well, it doesn't, because when that email account expired I converted to a regular iTunes account using my email address. Keep in mind this has only been an issue since I downloaded iTunes 7. It's just so frustrating to have half of my iTunes library (over 800 songs!) inaccessible.

  • HT5312 I do not know my security question answers. I send my answers send to my old email address but I cannot get into that anymore. How do I send my email to the email address I have now?

    I do not know my security question answers. I send my answers send to my old email address but I cannot get into that anymore. How do I send my email to the email address I have now?

    Hi RileyDP,
    You will have to contact iTunes Support to get them reset:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • HT1277 i just updated with the new update and now cannot get into my email.  please help!

    i just updated with the new apple update and now cannot get into my email.  i get an error message that i tried to open mail version 4.5 and cannot in apple os x  please help!

    This happened because if Mail.app was moved from /Applications or placed in a sub-folder there, the update (Security Update 2012-004) couldn't find it and fails for writing new files to Mail. This update updates Mail 4.5 to 4.6, consequently the message that 4.5 is incompatible, since it's looking at the now "old" 4.5 version. See the thread linked below for a fix and some other possible workarounds.
    https://discussions.apple.com/thread/4311280?tstart=0
    Basically, make sure Mail.app is in the Applications folder inside the Macintosh HD folder, and sitting by itself not in an enclosing folder. Then get the update from Apple Downloads   and run that again.

  • I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

    I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

    Hi karen615,
    Welcome to the Apple Support Communities!
    If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article. 
    If you forgot your Apple ID password - Apple Support
    Best regards,
    Joe

  • My child went on my phone and activates RESTRICTIONS and now i can't disable it because i don't know the password.

    my child went on my phone and activates RESTRICTIONS and now i can't disable it because i don't know the password.

    Hi
    Check this:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212

  • I changed my email address and now i can no longer download apps.  Also, how do you upgrade to a new version?

    I changed my email address and updated it to my married name. As a result, when I try to download an app, it keeps telling me that I have the wrong password, despite resetting my password.
    I have not "upgraded" to the new OS for quite a while... When I try to download an app, it states that I need "OS 3.2".. or some later version...
    How do you update to a new version.  It keeps telling me to go to itunes.com and click on update.  I'm not seeing this at all.

    Did you just change your address, or create a new iTunes account? If it is not a new account you will first have to fix the password problem. Email iTunes Store support if you cannot figure out how to resolve the problem. Have you updated your login on the phone, in addition to iTunes on your computer?
    To update your iPhone you need to install the latest version of iTunes (10.5). You also need an iPhone 3GS or iPhone 4. The 3G cannot be upgraded beyond 4.2.1.

  • TS3274 I had to change my email address and I cannot change it on my ipad

    I had to change my email address and close my old one.  I changed my iPad acct info., but when I try to download an application my old email address appears as my apple ID and It won't accept my new password.  How can I change the old email address permanently?

    Did you go to Settings>Store and sign out and then sign back in?

  • I've already changed email for my apple id more than 6 months. But 2-3 months ago until now I've recieved and email to ask apple id confirmation from me. I never confirm anything because I don't know,the link's attached, it's legal or illegal.

    Dear Apple support team,
    I've already changed email for my apple id more than 6 months. But 2-3 months ago until now I've recieved and email to ask my apple id confirmation from me about 6-8 emails. I never confirm anything because I don't know,the link's attached, it's legal or illegal.
    The latest link (just be sent to my email 1 hr. ago) : http://www.smartpixeladv.com/proma/Login/index.html 
    Text is:
    Dear Customer,
    We recently noticed an unusual activity in your iTunes account. Please complete the process to confirm your
    informations.
    Confirm Now>
    This link will expire three days after this email was sent.
    If you don’t make this request, your account will be blocked for security reasons.
    Apple Support​
    In my opinion, i think      "http://"   should be   "https://"  right?  Or Apple should show the link on your website  that we can find, re- check and click by ourselve. Or  Apple should do "How to confirm apple id" on your main page. ( in fact  i'm not sure you already done "How to" on your website yes or not, because I cannot find it)
    The apple id is sensitive security, it's concerned personal security and any credit card payment so please understand me that's why i must to interrupt your team to help me to solve this problem. I'm scared my account will be blocked. Please advice me.
    Wassa. (BKK)

    It is a phishing attempt to get your Apple ID and Password.
    You should forward it to Apple : [email protected]

  • HT1918 I changed my email address, and now none of my music shows up in my library. Where did it go?

    I changed the email address on my current account, and now when I log into iTunes, none of my music is there. I didn't create a new account, just changed my email address. Where is my music and how do I get it back?

    This does not make sense. Your Apple ID does not change your music on your computer/device in any way. Aside from old refresh issues for DRM items.
    Are you sure you didn't create a new library by accident? Use the spotlight to see where your computer sees your song titles.

  • I deleted my old email address and now I can't acess icloud because I can't remember my password to the icloud account.  It is not allowing me to log in obviously and now my old email is showing under the settings now do i need to reset the iphone?

    I deleted my old email account and when i went to change everything on my iphone it still shows the old email even though i created a new apple id.  I also can't remember the password and now can't access icloud.  Do i need to reset the phone?

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • HT201272 I changed my email address and now I can't update my apps

    I am unable to update purchases I made with my old email address since I updated my apple account with my new email.
    When I try to update an old app I am prompted to put in my password for my old address, therefore it does not recognise the password, and password reminder doesn't work as its not the email in my account anymore.
    How can I update these apps or change the email address associated with them?

    Did you just change your address, or create a new iTunes account? If it is not a new account you will first have to fix the password problem. Email iTunes Store support if you cannot figure out how to resolve the problem. Have you updated your login on the phone, in addition to iTunes on your computer?
    To update your iPhone you need to install the latest version of iTunes (10.5). You also need an iPhone 3GS or iPhone 4. The 3G cannot be upgraded beyond 4.2.1.

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