I changed my email Apple ID through my IBM laptop. Now on my iPad the old id is still there. Tried deleting thru I cloud option but it is asking password for the old id which I do not remember and I have new Apple ID for my iPad.

I had. To change my Apple ID as my email I'd was going to cease. I did that using my IBM laptop. Now when I am trying to log on to iTunes thru my ipad2 it still has old Apple ID, I tried after reading other discussions to delete the account thru I cloud. But it is still asking for password for old Apple ID. I donot remember the old password. Please help how to login in the iTunes thru new id and remove the old Apple ID from the iPad

Sign out of old ID and sign in with new.
Settings>iTunes and App Store>Apple ID

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I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

Hello Jbamrah,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Best of luck,
Mario

HT1386 I tried syncing my iPad to my computer but it says it's synced with another computer. This is not true and I verified in iTunes preferences that my ipad's name appears in the devises list. Can anyone help?

I tried synI tried syncing my iPad to my computer but it says it's synced with another computer. This is not true and I verified in iTunes preferences that my ipad's name appears in the devises list. Can anyone help?cing

See if this is what you are experiencing ad try the solution in this article if you are.
http://itsmichaelw.com/tutorials/this-computer-has-been-previously-synced-with-a n-iphone-or-another-ios-device/

If my iPhone 5c is not working and I have to trade it for a new phone can I get an IPhone 5s or do I have to trade for another 5c?

If my IPhone 5c is not working and I have to trade it for a new phone can I get a 5s or do I have to trade it in for another 5c?

A warranty or out of warranty replacement through Apple will be for the same model, same capacity, same colour.

HT1918 When wanting to purchase apps front my iPod touch I am required to answer different security questions each time which I can not remember and thus can't buy any apps, what nonsense is this! How can I get around this ridiculous disaster

Hi there, when I was trying to purchase an app on my iPod touch it asked me to answer sequroty questions which I did not know the answer to. So now I am not ble to get any apps on the iPod from the app store which is very annoying. This is a must and needs to resolved ASAP. Thanks :)

It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I am purchasing a song and you are asking for my security questions which I do not remember.

I am purchasing a song and you ae asking for my security questions to authorize my computer but I do not remembe them.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76911)

So I'm having the age old problem of not being able to connect to the AppStore but the thing is i can get into AppStore but when I try to sign into any account it says can not connect and I have tried my account on other devices and it works

I just need to know what I need to do to fix this account stuff

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Hi I have paid my money to adobe but I can not convert a WORD file to a Pdf file. When it asks for me to sign in I keep getting a window for two upgrade options which I do not want as I have paid my money for the service that will allow me to convert wo

I urgently need to convert a word file to Pdf and cant do so.
Please assist me as soon as possible to do this.
Every time I try to sign in all I get is two options to upgrade which I dont want. I have attended to the account so please urgently assist me to convert a word doc to Pdf now.
Thanking you
Jock Vincent

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

HT5654 Hi my wife has a 2008 iPod Touch which has not been used for at least 5 years. It will not charged and I have tried to carry out a DFU with out any result. Any ideas please?

Hi my wife has a 2008 iPod Touch which she has not used for approximately 5 years. It will not charge and I have tried to carry out a Device Firmware Upgrade to no effect. Can anyone please help?

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

How do I change my iPod onto my new apple account from my old account? It always ask's me for my old password, which I can't remember, and no longer have the email address. Thanks

How do I change my daughter's iPod onto my new apple account from my old account? It always ask's me for my old password, which I can't remember, and no longer have the email address. Thanks

Purchases are locked to the account that purchased them. Thus first try to recovery use of the original account.
Also, yo have obtain use of the original account to deactivae the Activation Lock
Find My iPhone Activation Lock
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
The method includes if you do not have access to your original email account.
The
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
CHANGE ID
Apple ID: What to do after you change your Apple ID
The ID is used in the following locations and you have to change them.
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
Settings>iCloud
and Settings>iTunes and App store
You have to sign out of ID (for iCloud you delete the iCloud account from the iPod) and sign in with other ID.
Note the following are resolved if you use Family Sharing (iOS 8 and later):
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

TS2446 I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please h

I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please help

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

Have down loaded Maverick OS two days ago. to activate it asked for my Administrator password which I could not remember. I changed my Password. Now where do I find the Mavereick OS on my computer as i can now give my Administrator password.

Have down loaded Maverick two days ago. To activate it asked for my Administrator ID which I had forgotten.
Now i have managed to change my ID. Now to instal Maverick I cannot find it on my computer. If I down load it again it will use my Internet plans %gb mor from out provider. So How do i activate my down loaded Maverick OS.

No It did not help. After Down loading it asked for my administrator ID which I could not give as I had forgotten.
Now I changed my administrator Id and remember it. But now I cannot find the same anywhere on my laptop. it is not in application as i could not instal it. so where is it. If I down load it again Iwill b using 5GB of my internet again from my plan of 30Gb which my provider will minus again. In short I will b using 10gb of my plan for a 5gb Maverick.

I am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier

i am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier photo please help me to recover my photos

Well I'll guess you're using iPhoto 11:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

HT2731 How do I remove an email address that is no longer vaild for the iTunes Store? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M.

I changed my email Apple ID through my IBM laptop. Now on my iPad the old id is still there. Tried deleting thru I cloud option but it is asking password for the old id which I do not remember and I have new Apple ID for my iPad.

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