I changed my iCloud account ID but my new phone won't let me change it. It keeps asking me for for my old ID password and won't let me delete the account unless I turn off the find my phone feature. It won't let me do this because it will not accept my ol
I changed my ICloud account ID but my new phone won't let me change it unless I put in my old password and turn off the find my phone feature. But the phone will not recognize my old password. Can someone help me?
New iPhones don't come setup with an Apple ID/Password. What you're experiencing is called Activation Lock, & unless you know the original Apple ID/Password that was originally used to first activate this phone, you won't be able to reactivate it.
You can login to iCloud.com, from any computer, use Find My Phone to locate & erase the phone. But, you'll still need to know the original Apple ID/Password to reactivate it.
Similar Messages
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Hi I am having trouble with purchasing an app that is in the app with the credit I have , it keeps asking me for passwords and I keep getting them wrong my new email is ***@Hotmail.com so I can not see the password .
<Email Edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
Do you mean that you are being asked for your answers to your security questions ? If you do then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I changed my Apple ID and password, but when I attempt to update Apps I am prompted to enter my Password for my OLD Apple ID, and I am unable to override the Old Apple ID. How to proceed ?
Delete everything bought with the old Apple ID and buy it again.
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
so i got the update on my ipod touch 5th gen and i got asked me for my old itunes acount and password so i can get the back up from icloud, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it
You need to recovery and use it. Sounds like you are running into:
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
I have a new iPad2 - just out of the box. Everything works, except I cannot download or update applications. It will not accept my password. My iPod will accept the password. What might the problem be? Any ideas?
Brock8821-
Use iTunes on your computer. With the iPad connected, sign into your Apple account and check for updates.
Doing this should straighten out the problem.
Fred -
I made a new Apple ID and everything has been changed and then I am trying to update candy crush and it is asking me for an old apple ID and this hasn't happened before
Games and media are forever tied to the AppleID used to download them.
Either log in under the old ID to update Candy Crush or delete the game and
then download it under the new ID. All in-app purchases and progress will be lost.
Why did you make a new AppleID, if I may ask? -
MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?
is your wifi network 100% open then?
if your router have a default name rather then one you set
then maybe it's trying to connect to another wifi network with the same name
or just another wifi network all together -
I changed my email address, now I constantly get a pop-up asking me for my Apple ID Password, showing my old email address. I am able to access everything but it is annoying.
Try:
Settings>Store...tap the ID shown...sign out...now sign back in with your new ID. -
I have a MAC with OS X Yosemite, version 10.10.2, 8GB, 2.7 GHz, intel core i5. Until 2 days ago, I could click on iTunes radio, pick my station and listen. Then 2 days ago, I do this and system asks for my iCloud account id and password. Does not recognize apple id or password. I change the password, does not save it. Screen that lists 2 step verification asks for added security questions, I do those and still will not allow me access. What do I do and where do I start? I thought I should download the update to OS X. I did that, still no change. Please help direct me to where I need to go to fix this problem.
YogiowlRestoring an iPad from an iTunes-generated backup should not require an Apple ID password.
Did you encrypt the iPad backup? If so, then trying to restore will require entering the encryption password. -
I got an iPad2 for Christmas and went to the Apple Store to have them transfer over my contacts from my iPhone4S to the iPad2. They said they had to do it over iCloud and help me set up an iCloud account. But I had an old Apple ID (one without an "@icloud.com" name or other email address attached to it). When they did that it basically screwed up my whole Apple ID account. Now, both my iPhone4S and iPad2 randomly prompt me to enter my Apple ID password for my old Apple ID!, which they said does not exist anymore. So confused...please advise.
The email you should NOT have published, is your iCloud, not Apple ID
You Apple ID is a valid email address
This is a user forum, not Apple customer service.
I gather the security question did not work.
If you have an email address, why not use that?
If this fails you have to contact support and schedule help. -
email was hijacked and spam/virus link sent out to all of my contacts on wed at 4:21AM..... with the Subject as Rep: My Name or My email address and a link to a web page discussing making money working at home. Could not get into any of my mail, on the web or on Mail on my mac. After a phone call to automated support through Yahoo through ATT, I was given a temporary password and was able to reset my Yahoo password and get email on the internet. I still cannot open my Mail Account on either my iMac or MacBook Pro. I cannot get into Mail, period. My sign in keeps popping up and it keeps telling me that my user name or password is incorrect. I tried my old password, the temporary password and the new password. Nothing is working, I cannot receive or send anything in Mail. Mail is Frozen. If I want my email, I must go to the web and sign into Yahoo Mail.
Help!When you were entering your new password in mac mail for your Yahoo account, you didn't perchance change the user name from [email protected] to just name without the @att.net? I only ask because I've done that, and att.yahoo mail requires a fully qualified [email protected] for access.
In mail, you might click on window on the menu bar, then connection doctor. On the account with the red dot next to it, it will tell you why it can't connect, and if you click on it, you'll be taken to where you can fix it. -
How do ingot rid of an old email! It's been deleted & the al store keeps asking for my password on my old email! I have a new email and ID. How domi permanently get rid of my old one????
If you mean that you purchased those apps via an old iTunes Store account, you will have to use that old account ID and password to obtain updates. That account information should still be valid even though you no longer have the email account the user name of the ID originally came from.
Regards. -
I imported several events for iPhoto into Aperture3 and in Aperture it shows two photos for each photo imported, one original and one edited although none of the photos imported were edited. Why has this happened and what do I need to do to prevent this in future. I have only recently got Aperture and am trying to learn as I go along using the Focal Press guide. Thanks for any help.
Ir. Bob wrote:
A photo that was rotated in iPhoto will also show up as iPhoto edited.
This is not what I found to be the case in a recent experiment using iPhoto11- I did repeat it to be sure.
https://discussions.apple.com/message/15586837#15586837
Quickly, what I found is that only the ones I did actual adjustments on brought over two images. Images that were simply rotated, had "quick fixes" or "Effects" did not bring in two images. More importantly, among the ones with adjustments that did bring in two images, the ones with the keyword "iPhoto Edited" appear to be nothing more than iPhoto's 6MB JPEG Previews. The master was a 25MB RAW image.
I don't know why some users are experiencing doubles on everything, but I recommend caution in deciding which ones to remove or you may find yourself deleting masters and keeping previews.
DLS -
How to find my stolen iphone? And I have'nt switched ON the "Find my Iphone" feature.
Please help me to find my stolen iphone.
Possibly, but the IMEI won't help you find the phone. See these articles:
What to do if your iOS device is lost or stolen
Reporting a lost or stolen Apple product
Question: Why did you decide NOT to activate Find My iPhone when you were prompted to do so when you first activated this phone? -
My ipad has been a little glitchy for the last couple of weeks....not able to load pages because of DNS lookup failure and really slow loading...some of which has to do with the DSL service I have, but I followed the directions on one of the Apple wi-fi issues pages to reset network all connections..which I did, and now the Ipad cannot connect to WiFi because it will not accept (or cannot resolve..or??) password. I am sure I am typing the password correctly and have tried it on several routers..and it cannot cannect to any router properly even with the correct password. My laptop is connected just fine and it accepts the password and I have confirmed the password with the ISP and tried other routers.
So the question is what should I do if I am entering the right password and the Ipad can't sign itself on to the Wifi network?Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
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iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
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