I changed my ipad in warranty: the new one has a big problem!!

I sent my ipad in warranty two weeks ago because of a problem with Home button.
The new one has a bigger problem: the battery has a duration of maybe 1 hour!! I mean: i charge it, then i unlock it in order to run Safari. When i start the app, the buttery goes from 100% to maybe 93%.
Other example: this morning it had 13% of battery. Just unlocking it, and using it to read some mails, the buttery went after 10 minutes to 3%!!!!!! it is absolutely unacceptable!!
I tried so to go to the website of Apple, to order another changing of the iPad, but finally it gave me the error: Sorry, but you can't do this transition at the moment. Try again later o use the assistance centre. This since two days ago. How to solve it?
I even tried to call the assistance centre but it said that all operators were busy, so i had to call later. and i did: every time the same...

Using the battery level meter in this manner is comparable to using your car's fuel gauge to calculate miles per gallon.  The only thing that matters is the total amount of operating time from full charge to auto-shutdown (ignore any low level alerts that may appear).
An irony is that doing a test (per the above procedure) to determine the total operating time is also the exact procedure necessary to calibrate the battery level meter.
I'm not claiming that you do not have a problem.  I am stating, however, that we don't yet know whether or not a battery problem exists.

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