I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one.  Now the printer does not print, though it seems to be working, all I get is plank pages.  I unplugged the printer, but it didn't help.  what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too  (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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