I chat freezes after switching to high speed cable

3 weeks ago we purchased a new I Mac and set up I chat video conferencing with an AIM account. It worked well, with only a few break-ups in the video. At that time we were using a DSL connection-our buddy (Mom) a 2 yr. old I Mac on high speed cable. We switched to high speed cable 2 weeks ago and from that point on I Chat hasn't worked. We connect for a second and then the picture freezes and we get an error msg. We have had our "Mac Doc" out twice and talked to the cable guys- everyone seems stumped and so far nothing has helped. Any ideas on how we can fix this would be greatly appreciated.
Steve

See item 13.
http://www.charter.com/Visitors/Policies.aspx?Policy=6
This could be a catch-all for Bandwidth management
13. *NO EXCESSIVE USE OF BANDWIDTH*
If Charter determines, in Charter’s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, during any period of time, Charter may: (a) adjust, suspend or terminate Customer’s account or Service at any time and without notice; or (b) require Customer to upgrade Customer’s service level and pay additional fees in accordance with Charter’s then-current, applicable rates for such Service; or (c) use any technology to be chosen by Charter at its sole discretion including, but not limited to, packet-reset and/or other packet management technology, to slow Service to Customer for purposes of conserving bandwidth.
8:41 PM Wednesday; May 28, 2008

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Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

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I'm not sure if you're asking about DSL or FiOS service.
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Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

High speed cable internet connection.

I connected my Power mac G3 (upgraded to G4) aand running OS9.2.1, to the internet via cable ISP. The system works fine except, I can connect to all my favorite web sites except www.apple.com. When I try, the connection seems to be made to apple.com but the content of the screen is blank (white). Same results to any apple site.Has Apple closed out access to OS9 users? At one time I had installed OSX 10.2 but it was so finicky that I removed it.
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How can a session be setup between two MacBook Pro's at different locations on high speed Internet connections, be setup to have a live recording session in Logic?

My partner and I live on opposite sides of the valley here in Phoenix. About 50 miles apart one way. We are Musicians and are working on a commercial for television, and would like to know if there is a way, between FaceTime and Logic, that we can configure our MacBook Pro's to record sessions together without having to be at the same house? When we FaceTime, he can hear my keyboard through his headphones, but we can't seem to get the signal routed into Logic and register to a track when its record enabled. Is there a way for us to save gas, and record at seperate locations, so he can engineer me and I can engineer him, while we build this project in Logic and Final Cut? Here is what we are using, we have nearly identicle setups, which was planned so we might be able to do something like this. Both of us are using Mid 2012 15" MacBook Pro's with 2.6GHz Intel i7 processors and 16GB RAM. The only difference between the two MacBooks is that his has an Optical Drive, but I removed mine and replaced it with a 2nd SSD Drive, so I have two Samsung 840 Pro's each with 512GB in my MacBook Pro. His just has one Samsung 840 Pro with 512GB. We both use Focusrite Saffire Liquid 56 Firewire Audio Interfaces, and we both use Logic Studio 9 Academic. I don't know if you need to know what we are using in order to help us figure out how to configure the MacBooks for a live session, so I figured I would give you those details just in case. If you need any more information, just let me know? Oh, we both have high speed cable Internet connections. Mine is 150Mbps speed which is the absolute fastest I can get in my area. And his is only a 50Mbps speed line.
Again, what we are looking to do is have a LIVE recording session, in Logic, with him at his house and me at my house. When we FaceTime each other, we can pretty much hear each others keyboards as if they were part of the conversation, and as crystal clear as we can hear our own when recording, but we can't seem to record enable an Audio track in Logic and route that keyboard signal into Logic and record it so we can engineer each other without either one of us having to drive to the others house, to be there to do it. If any of this even makes sense, I'm not quite sure how to better explain it. So hopefully you get what I mean, otherwise just say so, and I will try to do a better job explaining it. :-)
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Scott

Hey Scott
You and ALOT of people are attempting to do this, myself included.
Unfortunately at this point (to my knowledge) it's a pretty CRAP setup involved that will likely leave you frustrated.
HOWEVER:
A few things CAN be done:
IF you are getting live audio from your partner over the internet, you can re-direct that audio directly into Logic using a program called SoundFlower.
There are a few alternatives to SoundFlower, like JackTrip, and.....(the name eludes me)
(SoundFlower is from a company called Cyling 74 who also makes Max MSP. )
Once in Logic, you set your audio inputs to the track to be Soundflower. (either 16 inputs, or in this case 2)
That all being said, regardless to speed, you are still going to experience latency in the connection, and THAT is the part that will likely drive you to the mad house.
THIS all being said, I believe there are websites out there that are set up to actually do this kind of thing, (at least there WERE) but likely membership costs, and other "hidden" problems that you only learn about after you have signed on the dotted line. (Hopefully I am wrong?)
If you don't need to do a "live jam", there are always solutions like DropBox that work very well for exchanging large files quickly.
If you want to record live MIDI input from his keyboard, I am unaware of any solutions for this.
Due to the popularity of the iPad, you might want to look into the App store, and see if there is something available.
Good luck!
Treatment

I chat freezes after switching to high speed cable

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