I click download and it says thanks for downloading but it did not download!
I got a new computer and am trying to download itunes. I enter my email and click "Download now" and it immediately goes to the screen that says "thank you for downloading itunes" yet it hasn't downloaded anything. I've tried different email addresses - didn't work. I checked the computer and itunes has not been installed anywhere. I turned off the pop-up blocker but to no avail.
What browser are you using? Ther should be a link that says if the download does not start click here. Have you tried that? If you are using windows Internet explorer it may not work. Try good chrome of firefox.
Similar Messages
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I purchased a book and have been charged for it, but it did not download
I purchased a book and was charged but it did not download.
How to report an issue with Your iTunes Store purchase
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i pre- ordered A Day to Remembers album and it came out today, it says i purchased it but did not download. What do i do?
Did you get the notification email? You just have to click the link on the email.
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i've installed iso7 on my ipad and its asking for password but i did not install one,what can i do?
Hey Beata G,
Welcome to the Apple Support Communities. If you are unable to install the software update, you may need to plug the iPad Mini into a power source. If it is below a certain percentage in power it will require power to ensure that iPad Mini does not loose power when installing. If you still have issues the following article will walk you through that process and also if you want to update the iPad Mini through iTunes.
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Regards,
-Norm G. -
I paid for Lion, but it did not download
I paid for Lion and it did not download
To get any help you will need to give a more detailed description of the issue. No one here reads minds. What happened after you bought Lion? What alert windows appeared and what did they state?
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i downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?
Hi runner_girl7585,
Thanks for using Apple Support Communities. If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
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Paid for Photoshop Touch for iPad but it will not download and install
I paid for Photoshop Touch for iPad2 but it will not download and install
ibarrien
I tried to download from App Store directly to iPad2. I and I have an icon on the desk top but it is greyed out. When I go back to the install page the box saya "installing" but that is also greyed out. Pushing the U[date button brings up a message "Photoshop TOUCH CANNOT BE INSTALLED AT THIS TIME.RETRY' how ever many time I retry I get the same message. Harry2320468
Thanks
harry -
I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match. I click on that and it says I am subscribed, but I can not get it to quit playing ADs. I have rebooted.. Nothing seems to work.
Any ideas
Message was edited by: BobTheInspector
Figured it out. Must sign out from Itunes and then back in and it works.Welcome to the Apple Community.
You cannot use iCloud.com on a mobile device, only on a computer. Documents in iCloud are available via the apps themselves on a mobile device. -
Can someone please tell me what to do if I was downloading a digital copy of a dvd from and website and my computer turned off in the middle...now it tells me the code has already been used but it did not download, ugh.
ThanksYou may need to put the iPad into recovery mode for it to be recognised by your computer's iTunes : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and re-sync your content to it.
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I have restored a backup into a new iPad but it did not downloaded all my photos. There is a message saying " downloading 515 of 1230" but it never finishes downloading. How can I get all my photod downloadeda.
Sorry this solution is late but I just got off of the phone with Apple support and this worked.
Open iTunes
Connect your iPhone and keep it connected during this entire process.
In the iTunes menu at the very top (File, Edit, View) choose STORE> Sign in and sign into your iTunes account.
Once this is complete look at the upper right corner of iTunes and you will see an iPhone and Store button, cick STORE. Now you will be in the iTunes store where you see the advertisements of the various albums, songs etc. Look on your upper left of the window for your itunes account name and in the black band next to your iTunes account name, you will see a House icon, then Music, Movies, TV Shows etc.
Make sure the HOUSE icon is selected.
Stay on this screen in iTunes and on the lower RIGHT, you will see an area that says- QUICK LINKS. In that area click - Purchased
After you do this you will be transported to another area of iTunes. Here there will be a menu across the top- Music, Movies, TV Shows, Apps, Books are the choices.
Choose APPS and you will see the apps that you have purchased. You will also see the apps that didn't download to your phone.
Find the apps that didn't download and click the cloud next to their name. Doing this will download the chosen apps to the computer you are on.
Once you have downloaded the apps in question, in the upper right corner click LIBRARY.
Now you should see the button that says iPhone because your phone is still plugged in. Click the iPhone button and then click SYNC on the lower right to sync your iPhone.
The apps you downloaded will now be on your phone.
Sorry for the long instructions but this is what works. -
I pre ordered the Marshall Mathers LP2 and it says I purchased it but it won't download and on my laptop it wants me to re buy it
Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling -
Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?
1. Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select the Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
Relaunch Safari holding the shift key down.
2. Safari > Preferences > Extensions
Turn those off and try Safari.
3. Safari > Preferences > Privacy > Cookies and other website data:
Press “Remove all website data” button.
4. If adware is installed without your knowledge,
download free AdwareMedic by clicking “Download ” from here
http://www.adwaremedic.com
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done scanning and removing the adware, quit the app by clicking AdMedic in the menubar
and selecting “Quit AdwareMedic”. -
I purchased coins for slotomania game app but it did not download it
I purchased coins for slotomania game but it did not download it and my credit card is charged?
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How do i get a refund for a song that did not download entirely
How can I get a refun for a song that did not download entirely??
Look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the track there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (click "Contact Support" and follow the instructions to get to the contact form) and explain the problem to them.
Regards. -
I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
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