I clicked in a link for a download and suddenly this message showed up in my screen "suspicious activity might have been detected, call apple for support" and I already called apple but I can't fix this, can somebody please help me
please
Hi..
It's a sham.
Apple will never contact in this manner. If it happens again, do not call the 800#
If you can't quit Safari the normal way, use the force quit keyboard shortcut.
Command + Option + Esc
If you can't force quit Safari, see the post by: Linc Davis here > Safari-Alert ?scam? | Apple Support Communities
This the Apple contact number: 1 800 275 2273
Similar Messages
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Safari won't work. It flashes an alert. Alert says that a Suspicious Activity Might Have been Detected. Major Security Issue. How do i fix this? Please help. Thanks!
You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I'm unable to open Safari. I keep getting a alert security message Suspicious Activity Might Have been Detected. How can I fix this problem?
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
when opening safari i get a message that says major security issue please contact apple immediately suspicious activity might have been detected. what is this and how do i get rid of it so i can use my internet?
A misleading and malicious popup. Launch Safari with the Shift key held down; if that doesn't work, temporarily disconnect the computer from the Internet.
(121307) -
I got a message on my MacBook pro screen that says " Safari Alert" and then goes on to say "suspicious activity might have been detected". It doesn't let me exit the site and keeps reappearing even after I force quit Safari and even after I shut down my computer and turn it back on. What can I do?
Launch Safari with the Shift key held down. If that doesn’t work, disconnect the computer from the Internet.
(116847) -
Started to get pop ups when tried to open a video on face book. Directed for a download of MPlayerX-2.dmg and did attempt to install but never got video up/.
Error message also states to
To fix it please call Support for Apple +1 800-680-4131 (Toll Free) immediately! and also gives out a web site of http://mac-online-support.comYou may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the support article, you may also need to remove this item in the same way:
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!
I cannot update apps, download apps and have had to remove apps because they keep crashing!
I have turned off, removed apps, tried to reinstall them. iTunes can't download them either, the updates for them won't work.
Never had problems with iPhones until now and this has really annoyed me... Apps have cost me money have had to go because they won't function
the error messages say that data cannot be downloaded at this time and it is ot because I do not have free space because I have removed items to make sure there is room! -
My app iBooks keeps crashing non-stop after I allow all internet connections that iBooks asked for! I have tried to update OS Maverick, I've tried to restart etc. but it's just keeps crashing..
Please help.Hello there, Goraksanat.
The following Knowledge Base article offers up some good pointers for troubleshooting your issue:
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
Additionally you can try an SMC reset as it is recommended for:
Applications may not function correctly or may stop responding after being opened.
Intel-based Macs: Resetting the System Management Controller (SMC).
http://support.apple.com/kb/ht3964
Thanks for reaching out to Apple Support Communities:
Cheers,
Pedro. -
How do you get passwords to stay valid?? Why do videos from Facebook and mail only play in 1/2 the screen?? I have been forced to Apple by my boss. Before, I had a "dumb" phone (talk, text, pics only) i can't seem to find a users guide that answers my questions. I don't know what category this falls in. Is there an"I-phone For Dummies" book/site?
Didn't you look?
iphone for dummies
And there's always the manual of course. -
I got this message every time i connect my iphone to itunes.. said 'iTunes was unable to load provider data from Sync Services. Reconnect or try again later.' so please help me to solve out this problem..
In the course of your troubleshooting to date, have you also worked through the following document?
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert -
I clicked on a link from my gmail in ipad that looks sketchy. How do I tell if I have been hacked?
I received an email from "Mail International" with the subject "Ship Notification" indicating that I have a parcel that arrived, and the courier was unable to deliver it. I was actually expecting a package, and it indicated I needed to click on a link to print out a label to pick out the parcel. Thinking this was legit, I clicked on the link, which took me to a "404 not found" page. I looked back at the sender's email address, and it was [email protected]
It looks like I might have been hacked. Has anyone had this experience, and is there something I can do now?Quite likely the link would have taken you to a spoofed Mail delivery site which would have had a malicious attachment which you would be asked to print, etc. This would have had no effect on your iPad even if you had clicked on it. In your case, it looks like the host site had already removed the spoofed web page.
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I have tried closing it and reloading and it still wont work.
I figured out how to correct it. Not sure what exactly was happening. But I started into private browsing and then turned it off. It's been working correctly ever since I did private browsing.
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I moved my whole library onto an external hard drive but now when I plug my phone in, it can't back up, it can't update and my apps stopped showing up on the side. It still charges and syncs but I can't update the software. I use a PC. Does anyone know how to fix this?
Ok. progress...
So is your media folder called iTunes Music or iTunes Media? And does it have a folder called Music inside it?
Before going any further you should first attempt to use File > Library > Organize Library > Rearrange files in the folder "<Media Folder>" (ignore if grayed out). This will make sure that any iPod Games or Mobile Applications get placed inside the iTunes Media folder which is needed for portability.
If your iTunes Media folder is called iTunes Music, close iTunes, rename the folder as iTunes Media and start iTunes again. iTunes will automatically adjust. Close iTunes again.
On your external drive rearrange the folders that you have already copied there so that they match the layout in your active library. You should end up with a folder called X:\iTunes where X: is the external drive letter, and the media folder is X:\iTunes\iTunes Media. If the library layout was upgraded then you will need to create a Music folder inside this and move all the artist folders and Compilations into Music. You will also need to copy iPod Games and Mobile Applications from your internal drive into the new media folder. Next copy the files iTunes Library.itl, iTunes Library Extras.itdb, iTunes Library Genius.itdb, sentinel and the folder Album Artwork from the internal drive into X:\iTunes. The preceding manipulations should make the internal and external copies of your library match without you having to copy all of the media over again.
Now hold shift as you start iTunes. Click choose, browse to and open X:\iTunes\iTunes Library.itl.
Finally use File > Library > Organize Library > Consolidate files. This will ensure that any stray files that might have been added from outside your original media folder will be copied into the new one.
You can now reclaim the space used by your library on the internal drive, however before you do so I would advise you to obtain another external drive and make use of this backup tip.
tt2 -
I messed up so bad!!! Somebody please help me!!! :(
So, long story short I had to get a replacement phone because I broke my old one. I got all of the information transfered from my old phone to my new phone today at Best Buy. I then brought the new phone home, went to sync it to iTunes and accidently restored it with the information from my iPod. Now all of the pictures and contacts from my old phone are gone. I had not yet had that information backed up to iCloud, so is there any way I can get it back? Somebody please help me, I'm so upset about this!!!
How was the transferring done at Best Buy?
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I downloaded Itunes to my computer today to update my ipod's ios (4.2.1 yes i know im way behind) but when i click check for updates it tells me my ios is the current one. How can i fix this? please help!
and at the same time....
I guess you can be glad that you at least aren't "way behind"!
Cheers,
GB
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