I cloud backup warning message cannot be cleared despite pressing ok button. I have not registered with an I cloud to date. now cannot activate any functions or power off. Help!
I cannot delete the I cloud backup message on my I Pad3 despite pressing ok button. I pad now locked and i cannot activate any functions or switch off. I have not signed up to an I cloud account to date. IOS 6 loaded last week.
Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide
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HT4859 iCLoud Backup warning message
iCLoud Backup warning message showed up when I turned on iPad.. I clicked OK, but it did not work. Just frozen. How can I unlock?
Welcome to the Apple Support Communities
Press Sleep and Home buttons until the device restarts -
SMS in Yosemite messages not working. "Not registered with iMessage"
Just updated today to Yosemite. Macbook Pro 2013 (current retail model) with upgraded RAM and flash storage. iPhone 6 running 8.0.2 with recent back up to iCloud.
When sending iMessages to my normal iMessage contacts, everything is ok. This update should also allow for continuity with SMS, that they show up as Messages in the same application. I cannot get any messages which are not iMessages to send out. Each time I attempt this, I get the error "User is not registered with iMessage." Which, yes, duh. That's the point. I've sent and received SMS messages on my phone with out error, but still have not been able to initiate or respond on my Mac with Messages. My contact card only has the same phone number which is registered to the same iCloud account for both the phone and the Mac.
I've restarted the phone and logged in and out of iMessage in hopes of a refresh. I'm out of ideas as to how to get them to sync up, or whatever it is they need to do.
Is there a step that I am missing? It should, in theory, just work, but I can't find any messages on this. Any guesses?
Thanks!Hi,
It seems that some people are experiencing issues with Logging in fully to the iMessages Servers from their Mac.
There is one Error Messages that is seen that is known to be very similar.
This Error can only be fixed by Contacting Support.
What is does prove though is the The Apple ID in use can be rejected on a Device by device basis, i.e. it will work on a iOS device or even another Mac but not on one particular one.
Sometimes deleting the Keychain item for the iMessages Login can help (then Restarting the app)
It is called IDS: yourApple ID- Auth Token
If deleting this does not work try repairing the Keychain.
After that I would contact Apple Support. You may have to speak to a Level 2 person as Level 1 people try to fit everyone into Software or hardware issues and charge for Out of time Apple Care.
Fixing and Apple ID/Account is free.
7:22 pm Tuesday; January 13, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
ITunes cannot get CD track names for CDs that were not imported with iTunes
I have a number of WAV files and MP3 files that already have album information. I would like to erase that information and have it replaced using the "Get CD Track Names" function, but keep receiving an error message of "iTunes cannot get CD track names for CDs that were not imported with iTunes." Is there some way to strip the previous information and replace it with information that iTunes receives with the "Get CD Track Names" function?
Programs like itunes use characteristics of the CD such as track duration and sequence to identify CDs. Potentially this could be modified in a very small manner (maybe even a millisecond) in converting to a different format so maybe itunes doesn't even want to try getting the information for other formats.
You can certainly replace whatever information you wish by "get info" on a single or multiple selection of files and entering the data by hand. -
I have downloaded the latest version of Safari, but I now cannot access my e-mail; Firefox can!!!
I have downloaded the latest version of Safari, but I now cannot acess my e-mail; firefox can however!!!!!
This solution I have already tried; it worked for actually accessing the net (which was my first problem with the new Safari), but I was unable to access my e-mail. I have tried the suggested solution, before I received this message, of emptying my Safari cache after logging on to the net - did not work. still locked out of email. Attempts to logon gets the following in the Safari address line
"https://loginprodx.att.net/commonLogin/igate_edam/controller.do?TAM_OP=login&USE RNAME=unauthenticated&ERROR_CODE=0x00000000&ERROR_TEXT=Successful%20completion&M ETHOD=GET&URL=%2FFIM%2Fsps%2FATTidp%2Fsaml20%2Flogininitial%3FRequestBinding%3DH TTPPost%26PartnerId%3Dhttps%3A%2F%2Flogin.yahoo.com%2Fsaml%2F2.0%2Fatt%26Target% 3Dhttp%253a%2F%2Fmail.yahoo.com%253f.lts%3D1334925612%3Ftucd567%3Dw&REFERER=http %3A%2F%2Fatt.my.yahoo.com%2F%3F_bc%3D1&HOSTNAME=loginprodx.att.net&AUTHNLEVEL=&F AILREASON=&PROTOCOL=https&OLDSESSION="
the quotes are mine to delineate the entire message.
I am now also getting an ATT message that says "Unknown Destination". That may be an improvement, but certainly not any lead to an answer.
This suggests that there may be a problem w/ ATT, but I need to explore the Safari issue further to in order to be able to push harder on ATT. -
Mavericks Messages problem sending message: "not registered with iMessage"
I'm on MacBook Air(MBA) and recently installed Mavericks. I try sending a message from MBA MESSAGES to a person's cell phone number (they have an android phone). Their name appears in red and I get: "...is not registered with iMessage." So I was trying to read discussions in here and allot of them say Messages won't work unless a person has an Apple device- iphone, Mac, etc. I want to know if that is true or if there is any other way to send from the MBA a message to them? I also tried from Messages on MBA to their gmail address, which they use on their android cell phone, and get same error.
Is there anyway a non-apple person can "register with iMessage" if they have an android phone?
I know I can email them, but I wanted a fast way for emergency purposes to get a MESSAGE to them from my MBA. Sometimes they can't talk on phone at some times, but are allowed to get instant message for emergency where they work.Hi,
You have to have otr get an AIM or AIM valid name.
AIM stands for Aol Instant Messenger.
Apple IDs issued by Apple (Those ending in @mac.com or iCloud issued @me.com and @icloud.com) are valid as AIM Screen Names if the password is kept to 16 characters or less. (this is an AIM server limit)
Apple made an Agreement with AOL over the use of names over 10 years ago.
The Original .Mac ID (@mac.com) could be paid for or could be Trial Accounts.
Trial Accounts continued to work after the trial ran out. (i.e. the email stopped but the AIM Screen Name didn't).
The same was true of lapsed accounts.
When MobileMe started people could link, email-wise, their paid for .Mac accounts to the paid for MobileMe (@me.com) accounts.
Any @mac.com still works over the AIM service.
Now also @Me.com names worked - meaning some people had two valid AIM names - they are not liked for use with AIM just that the passwords will be the same.
With the end of MobileMe all those @me.com account died as far as AIM is concerned.
However you could link it to iCloud which effectively moved it to the iCloud server.
(i.e. they are iCloud issued @me.com ID instead of MobileMe ones)
Then Apple started to issue @icloud.com IDs
This could mean that some people have three working IDs for use with AIM (but all linked to one email Account at Apple).
NOTES
From Lion onwards (iChat 6 and Above) Apple have had the app also login in to Apple before it will allow the AIM Servers to "read" the password.
This applies to any iCloud issued ID - the "newer" iCloud linked @Me.com and @iCloud.com IDs
This means you cannot use those IDs in iChat 5 or earlier as those version only do an one point login only.
With the coming of iCloud other Apple IDs could be linked to iCloud which may have given you either @me.com and later an @iCloud.com ID as well or just an @icloud one if you were later to the party as it were.
Whilst in some cases this does give you two valid AIM Screen Name the originating Apple ID does not become one.
9:04 pm Saturday; February 8, 2014
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
My iPhone 4S not compatible with 2008 Q7 Audi MMI. Now only phone numbers come up on screen, no name. When someone calls, only the number appears on the MMI screen, not their name or whether they called from their office/home etc.. Same with missed calls, dialed numbers etc.. Names appeared on the screen of the phone, but not on MMI screen. Cannot dial by searching contact and name info while driving anymore. Never had this problem with previous iPhones. Is this an Apple issue or Audi issue? Anyone with this problem? Help!
NIGHTMARE Finally Ends, after nearly two weeks.
After trying for over a week trying to get my replacement iPhone 4S to activate, I ended up driving 110+ miles to an Apple Store to get a second replacement, which had been specially shipped there for me. Popped in the SIM card, went through the setup and I finally have an iPhone 4S that works, at least for the time being.
Advice to others who find themselves in this situation:
1) If you get these messages (see original post), the phone is bad. Demand a replacement.
2) If the AppleCare tech advises that the Apple Agreement Administration team is investigating, you'll be waiting for a week or more for them to complete it. Demand a replacement immediately, don't let them put you off indefinitely.
After the initial phone call documented in my original post, I was in daily contact, phone & e-mail, with the AppleCare tech trying to figure out the problem, and we tried everything, from forced restore's to switching SIM cards, conferencing w/ AT&T, etc. It seems that this was a case of first impression to Apple, but if it wasn't, then the problem is not well documented or known by those who should know, and for that, the blame should be on Apple, not the AppleCare tech who worked tirelessly trying to figure out a solution--I'd send him a case of beer if I knew where to send it. -
My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad .
Are you using the Sky Go app to try and watch it ? If so are you logged in with your Sky account ?
If you are using the app then you could try closing the app completely and see if it works when you re-open it : from the home screen (i.e. not with Sky Go 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Sky Go app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
== This happened ==
Every time Firefox opened
== FF updated to 3.6.6 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Message: To play this movie in HD, you must have a computer with a built-in display ...
I rarely use iTunes, prefer, for obvious reasons to own physical media (which is prompting this question). But I do have an iPad 4 so I have to use it.
I bought a movie on iTunes and have downloaded it to a new brand new Windows 8 laptop. I am getting a message "To play this movie in HD, you must have a computer with a built-in display or have it connected to a display that supports HDCP."
My laptop is running a display at 1366 x 768 resolution and it is hooked up to a separate monitor using the HDMI out to the DVI input. Why am I getting this message and what is the workaround? I don't think that it's right that I have to re-buy the movie in standard definition to to watch it.
Also, as I have a 16 GB iPad, I typically don't have space available to store a 4GB movie but if I download the movie to my laptop and connect my iPad to my laptop, if I free up space will I be able to watch the movie on my iPad 4?
You can probably tell I'm not a fan of iTunes. Why does Apple insist on making everything so difficult? The iPad 4 with Retnia Display is the only Apple product I own and previously I have played this movie on my iPad.I rarely use iTunes, prefer, for obvious reasons to own physical media (which is prompting this question). But I do have an iPad 4 so I have to use it.
I bought a movie on iTunes and have downloaded it to a new brand new Windows 8 laptop. I am getting a message "To play this movie in HD, you must have a computer with a built-in display or have it connected to a display that supports HDCP."
My laptop is running a display at 1366 x 768 resolution and it is hooked up to a separate monitor using the HDMI out to the DVI input. Why am I getting this message and what is the workaround? I don't think that it's right that I have to re-buy the movie in standard definition to to watch it.
Also, as I have a 16 GB iPad, I typically don't have space available to store a 4GB movie but if I download the movie to my laptop and connect my iPad to my laptop, if I free up space will I be able to watch the movie on my iPad 4?
You can probably tell I'm not a fan of iTunes. Why does Apple insist on making everything so difficult? The iPad 4 with Retnia Display is the only Apple product I own and previously I have played this movie on my iPad. -
After last automatic update, error message XUL Runner error platform version 6.0.2. is not compatible with min Version 6.0.1 maxVersion 6.0.1 appeared every time I try to open/run Mozilla Firefox.
See:
*[[/questions/869812]]
*[[/questions/869951]] -
I am trying to use imessage and everyone I am trying to send to I keep getting a message that they are not registered with imessage. They all have iphones and I know for a fact they are all registered. I have tried all the trouble shooting steps I have found so far. I made sure my imessage is turned on and set under my apple id and email, I'm connected to wifi. etc... I can use facetime but can not message anyone. Thanks in advance for you help
Hi, reagans3.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues with iMessage. I am not sure what troubleshooting steps that you have processed; however, there are some additional steps in the article below that may help.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Cheers,
Jason H. -
My iphone 5 can not sync with my itunes cloud
my iphone 5 can not sync with my itunes cloud, how can i sync my iphone 5 with my library or is it not possible please help
Is your iPhone connected to your computer using the lightning cable or are you doing WiFi sync?
Sometimes the iPhone doesn't show up in the side bar if you're using WiFi syncing, if its not working, then be connected to your WiFi on your phone and on your computer (Same network) let me know how it's going, if it doesn't work still. Turn your phone off and on again and put in your pass code then try to sync it (keep your phone unlocked and not in sleep mode) tel me if it appears in the side bar. -
I am able to imessage from my ipad all phone numbers in contacts but one. With it I get an error message that says "number is not registered with imessage". However, I am able to imessage that number from my iphone. Any suggestion?
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
I can't update or delete (to reinstall) iTunes. I get a message that "iTunes.msi" can't be found or is not available. It's there but may be corrupted? Any suggestions?
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
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