I connected my iPod to my PC and got a message 'The software for communicating with the iPod is not installed correctly.

I connected my iPod to my PC and received a message box that read "The software for communicating with the iPod is not installed correctly.  Please reinstall the iPod's software."  Not sure what I need to do.  I did uninstall all of my iTunes and related software components and then reinstalled the latest version of iTunes but that did not correct the problem and I now can't access my iTunes library at all.

Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

Similar Messages

  • I keep having the message the software required for communicating with your ipad is not installed correctly please reinstall, I've uninstalled and reinstalled the latest version of itunes 8 times and no luck does anyone have any advice?

    I keep having the message the software required for communicating with your ipad is not installed correctly please reinstall, I've uninstalled and reinstalled the latest version of itunes 8 times and no luck does anyone have any advice?

    First, for the forum view issue. Go to My Settings (on the right) and in General Settings change the Topic Page View to Flat. Click Save. Posts should show up in the order they were written.
    Have you seen this?
    http://docs.info.apple.com/article.html?artnum=93764
    Also, since you said that you've gone through the 5 Rs, I would assume that you used the iPod Updater to restore (since there is no other way of doing it and you don't "run" the 5 Rs).
    When you restored, did you use the latest updater?
    You may also want to try formatting the iPod through Windows. Connect it to the computer and when it appears in My Computer right click it and go to format. Does anything happen? Can you format the iPod through Windows?
    btabz

  • The software for communicating with ipod is not installed correctly..

    Everything used to work fine on my laptop. I'm fairly sure it was after I had uninstalled Zune crap from my laptop when my iTunes started messing up and saying "the software for communicating with ipod is not installed correctly".
    I've searched the whole internet front to back about this error and most things I find are from 2005'ish. I've tried changing the registry permissions, reinstalling itunes, clearing out everything that has to do with itunes, doing all the msconfig things, manually starting the ipodservice.exe.
    I still cannot figure it out and I've had this error for like 3 months. Only thing that I notice that MIGHT be odd is that I'll have ipodservice.exe running (from System) and when I open iTunes another ipodservice.exe will open (from my username) and then close after a few seconds and then I plug my ipod up and bam, the error from above comes up. Anyone have any clue? Like I said everything worked fine at one point!
    Thanks!

    Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

  • My new IPOD "the software for communicating with ipod is not installed pro"

    The message "the software for communicating with ipod is not installed properly keeps on showing up no matter what I do.
    I have removed the program several times and reinstalled it several times. I have updated my windows. I have tried just about evertying. I have wasted several hours on this ipod, I am about to return it and be over with it..
    I have even went to the homesite to download the updates and the newest version of ipod manager.
    My ipod charges from the USB port but I think it is recognising it as a seperate drive.
    I dont know what else to do.

    Welcome to Apple Discussions.
    Are you using Fast User Switching in Windows XP? If so, logout the other users first.
    Check this: iPod shows up in Windows Explorer but not in iTunes, iPod Service Error or Please reinstall iTunes

  • "Software for communicating with the iPod is not installed correctly!" HELP

    Ever since I updated my itunes this past weekend my iPod has been out of commission. I finally unlocked it and got it to its normal menu and settings, but now I can’t connect to itunes. I keep getting this error.
    I’ve reloaded my original version of itunes and iPod updater several times and and reset my iPod and computer, but still nothing works. Can anyone help me?
    4th generation iPod (Click Wheel)   Windows XP  

    When you reinstalled, did you just uninstall iTunes, then download it from apple.com/itunes/download?

  • Software for communicating with ipod is not installed properly error msg

    after trying to install my ipod nano for the first time the error msg came up saying that the software for communicating with the ipod had not been installed correctly and needed to be reinstalled. I have tried deleting and reinstalling the itunes and ipod software and followed the trouble shooting steps from the web page but every time i plug my ipod in after reinstalling the same message comes up. when i try to use the updater a "service error" comes up and apart from restore i have also tried the five r's can someone please help me
    hp pavilion a320a   Windows XP  
    hp pavilion a320a   Windows XP  
    hp pavilion a320a   Windows XP  

    See these for the iPod service error.
    iPod service error.
    Fast user switching in Windows XP is not supported.

  • The software required for communicating with the ipod is not installed corr

    I just purchased a 60 gb ipod about 3 days ago and have been trying to sync it with itunes since. i have synced the ipod with itunes on two other computers but when i try to connect it to my itunes the error message "the software required for communicating with the ipod is not installed correctly" message always comes up. i have done almost everything possible including removing itunes and reinstalling it several times. if anyone can help me...please feel free
    thanks

    Here you go, Please read the whole topic. I'am sure this will help you:
    http://docs.info.apple.com/article.html?artnum=93716

  • "The software required for communicating with the iPod is not installed..."

    I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
    I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
    Now for the long-winded story of the last eight hours of my life...
    I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
    I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
    Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
    Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
    P.S.
    Here are some other minor details that my be important, but I didn't feel they were worth including.
    - My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
    - My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
    - Yes, I have downloaded and installed the latest versions of iTunes and the iPod software.
    - I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

    Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    I think that's all that's required, but I also searched through the registry and deleted the following keys.
    4. Other keys I deleted:
    4.1 HKEYCLASSESROOT --> IPodManager.IPodManagerUI.1
    4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
    I think that's all I deleted, but I'm not positive. I seached for instances of "ipod" using the Find... and Find Next functions under the Edit menu.
    5. Exit out of the registry editor.
    6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark

  • SOLUTION to "Software required for communicating with the iPod is not insta

    Folks, I can not take credit for this.....you should send your checks to MarkinMadison. I've included his post in it's entirety. For me, this was the Holy Grail !!
    My only comment is make sure when you are in the registry that you hit the "apply" button to change and add things.
    This probably won't solve everyone's problem but it clearly solved mine (and I tried all other "solutions"), as well as Mark's.
    Apple: please find out who MarkinMadison is and either cut him a big check or offer him free Ipods for life.
    "Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Click the checkbox that says: "Replace owner on subcontainers and objects."
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    3.7 If you can't delete, you might need to open up the keys and repeat the procedure on the sub-keys.
    4. Exit out of the registry editor.
    5. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark"
    Dimension 4600   Windows XP  

    I have also posted the same question, earlier today. I purchased two for my children and cannot get the iPod to communicate with the computer. I have the iTunes software on my system, but during the installation process I cannot click the NEXT button, once I plug the iPod cable in. The computer does not detect it. I have tried all 6 USB 2.0 ports. I even removed the Dell Jukebox and MusicMatch programs. I am not a computer savvy person - just a mom who wants to give these to my children for Christmas. This is the first "chat" site I have even registered on. I am so very frustrated. Hopefully, this can be resolved.

  • HT203175 My Windows XP recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly.  Please reinstall iTunes."  I have never had problems in the past.  Is this a real m

    My Windows XP software recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly.  Please reinstall iTunes." 
    I have not used iTunes for several weeks so the issue may not be related to the last Windows XP automatic upgrade.  I have never had problems with iTunes in the past.  Is this a real message or perhaps a virus?
    Before I reinstall iTunes, any thoughts?

    It's a real message.
    Let's try a repair install of iTunes.
    Restart the PC first.
    If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
    If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
    Can you launch your iTunes now?

  • HT1923 I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?

    I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?

    Let's try a repair install of iTunes first.
    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
    Can you launch your iTunes now?

  • 'the software required for communicating with the iPod is not installed correctly. HELP.

    everytime i try to update my ipod nano, i get an error message saying: 'the software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPods software'
    i have tried reinstalling my itunes but i am still getting this message.
    what do i do?!

    When you reinstalled, did you just uninstall iTunes, then download it from apple.com/itunes/download?

  • Did latest update for itunes and now can't open Itunes. Get pop of :itunes was not installed correctly.Please reinstall itunes. Error 7 (Windows Error 126). Have reinstalled various times and still can't open itunes. Please help.

    Did latest update for itunes and now can't open Itunes. Get pop of :itunes was not installed correctly.Please reinstall itunes. Error 7 (Windows Error 126). Have reinstalled various times and still can't open itunes. Please help.

    Repair Apple Application Support.
    START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button

  • I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

    I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?

    Hi Robertfrom Denver.
    Did you try the solution given, and if yes, did it work?
    I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
    I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
    HelenfromBroughton Astley

  • Software for communicating with ipod not installed correctly?

    I cant download the new itunes 11.0.1 as keeps coming up with invalid or corrupt signature. So downloaded it onto another laptop and then copied it over. When opening it comes up with the following message "the software required for communicating with ipods and mobile phones was not installed correctly, it asked if you want itunes to repair it and when you say yes it doesnt repair.  Tells me to re-install itunes which i cant do. Any ideas?

    Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

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