I contacted what I thought was Brother Support for my new printer, then I got skeptical. He gained access through a program called TeamViewer, is my Mac safe?
i contacted what I thought was Brother Support for my new printer, then I got skeptical. He gained access through a program called TeamViewer, is my Mac safe?
They're probably just interested in getting $ from you, there are several companies who advertise in a way that suggests 'official' support for all sorts of things. Unfortunately, if they had access as you describe, they potentially could have installed other software and/or read any of your files.
Ideally - change all passwords for email/banking/login & restore a backup from before this happened.
Similar Messages
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Apparently, I don't know my "com.apple.smig keychain" password. And I'm in the middle of setting up my new Mac mini. I transferred data from my MacBook and what I thought was the password isn't working! Help!!
Hello,
See if this helps...
Mac OS X 10.4 Help, I forgot a password in my Keychain
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1960.html
Mac OS X 10.4: Keychain Access asks for keychain "login" after changing login password...
http://support.apple.com/kb/HT1631
Resetting your keychain in Mac OS X...
If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
http://support.apple.com/kb/TS1544 -
I received a phishing email from what I thought was my bank. Do I need to do anything to my MAC for security? I have no anti-virus software.
Evelyn, there is nothing that can prevent you or anyone from falling victim to those attempts to defraud you – other than you.
"Phishing" scams are the most common way of getting people to voluntarily supply information that should be kept as secure as any other personal possession. "Anti-virus" solutions can't possibly prevent that sort of fraud, and if anything can only lull you into falsely believing you're being protected from threats, be they real or perceived.
Do you have any further advice so that I don't fear my Mac?
There is no reason to fear your Mac; it's a tool to be used for your sole benefit. Like any tool though, it can be misused. If there is any explanation for fear, it's a lack of education. Knowledge conquers fear and renders it inert. Learn what real threats actually exist, how to defend yourself from them, and how to distinguish them from those propagated by fear mongering psychopaths that justify their existence by keeping others misinformed. There are an abundance of the latter.
There will always be threats to your information security associated with using any Internet - connected communications tool:
You can mitigate those threats by following commonsense practices
Delegating that responsibility to software is an ineffective defense
Assuming that any product will protect you from those threats is a hazardous attitude that is likely to result in neglecting point #1 above.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.Such products are very aggressively marketed. They are all scams.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources.
Illegally obtained software is almost certain to contain malware.
"Questionable sources" include but are not limited to spontaneously appearing web pages or popups, download hosting sites such as C net dot com, Softonic dot com, Soft pedia dot com, Download dot com, Mac Update dot com, or any other site whose revenue is primarily derived from junk product advertisements
If you need to install software that isn't available from the Mac App Store, obtain it only from legitimate sources authorized by the software's developer.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iCloud, iTunes, or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Beware spontaneous popups: Safari menu > Preferences > Security > check "Block popup windows".
Popup windows are useful and required for some websites, but unsolicited popups are commonly used to deceive people into installing unwanted software they would never intentionally install.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever receive a popup window indicating that your Mac is infected with some ick or that you won some prize, it is 100% fraudulent. Ignore it. The more insistent it is that you upgrade or install something, the more likely it is to be a scam. Close the window or tab and forget it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. Most of these attempts are pathetic and are easily recognized, but that hasn't stopped prominent public figures from recently succumbing to this age-old scam.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind. -
I inserted what I thought was blank DVD-R/W to verify. It won't eject.
I inserted what I thought was a blank DVD-R/W to verify. It won't eject.
I have an appointment for tomorrow in the evening to remove DVD-R/W disc at the Grove in L.A.
Phone support declined to assist without $19.00 charge.Restart the computer and hold the trackpad until the dvd is ejected.
Best. -
s there a separate download for iMac. I bought and downloaded what I thought was the right download but not working and feel it might be a windows version. How doe I get it right
Check the link below for requirements and instructions for upgrading to Snow Leopard (10.6)
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
I purchased what I thought was on issue of a publication in the in the App Store. Now weekly, my account is charged for the weekly issue. How do I cancel this app and further charges to my account? Andreafromin
If you haven't already, try restarting the iPhone, it could just be that the store is stuck. Shutting down and starting back up tends to resolve these sorts of issues.
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I was typing in notes on my IPad. I hit what I thought was the period and looked up and my entire page of notes were gone. Can I retrieve them?
Unless you had somehow backed up the iPad just before you deleted the notes - unfortunately there is no way to get the notes back. There is no undo feature or trash from which you can retrieve.
Are you sure that you deleted the note? You would have seen a large red Delete Note bar that you would have had to tap in order to delete the note. Have you checked the other accounts - tap accounts in the upper left corner of the app and check. -
I belong to a graphic site dreamies.de and my images are disappearing from there since I right clicked on what I thought was set as desktop background. There was another entry under it that said block images from dreamies.de. That is the one that I clicked on by accident and no one knows how to reverse it. Does anyone here know how to reverse it? I was using firefox 3.6 beta 3 when this happened. I am now on firefox 12.
I already tried right-click the page, choose View Page Info, then click Permissions. The first item is the site-specific permission for images and you should be able to reset back to the default here. This did not work.
I also tried right-click View Page Info and click Media. Click the first image on the list and observe the Block Images checkbox above the preview at the bottom. Arrow down the list until you come to a site that is blocked and unblock it. There was no unblock just a delete, so I deleted it. This did not work either.
I know it is a firefox issue because the images are all there when I log in using Internet explorer, but on firefox there are many of my images missing.This is the question that I need an answer to:
I belong to a graphic site dreamies.de and my images are disappearing from there since I right clicked on what I thought was set as desktop background. There was another entry under it that said block images from dreamies.de. That is the one that I clicked on by accident and no one knows how to reverse it. Does anyone here know how to reverse it? I was using firefox 3.6 beta 3 when this happened. I am now on firefox 12.
I already tried right-click the page, choose View Page Info, then click Permissions. The first item is the site-specific permission for images and you should be able to reset back to the default here. This did not work.
I also tried right-click View Page Info and click Media. Click the first image on the list and observe the Block Images checkbox above the preview at the bottom. Arrow down the list until you come to a site that is blocked and unblock it. There was no unblock just a delete, so I deleted it. This did not work either.
I know it is a firefox issue because the images are all there when I log in using Internet explorer, but on firefox there are many of my images missing. -
I was putting a SD card in my 20 inch Imac in what I thought was the SD slot and I accidently put it in the DVD/CD slot. I turned it off immediately. Is there a way to get it out? Thanks.
Removing SD card from iMac CD Slot
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I was getting support for my Office 2008 for Mac, and the support tech said my OS was very slow. I have latest update for Snow10.6.7. Question; How can I speed up my Macbook?
Hi
In the first instance, I'd use Onyx and run through its sequence of maintenance and tune up tools:
Verify, Maintenance, Cleaning.
I'd also reset the SMC and PRAM (Google them)
If that doesn't help then I'd look at System Preferences.. > Accounts > Login Items tab (not Login Options). Check what processes get started at login and decide which ones you don't want.
After that I'd use Applications/Utilities/Activity Monitor to see if any processes are using a lot of computer power or if anything else nasty might be happening.
If none of this helped then my final step would be to reinstall OS X.
Bob -
Good Morning,
We are getting this error
Outlook Web Access is currently unavailable. If the problem continues, contact technical support for your organization and tell them the following: No Client Access servers
of the appropriate version can be accessed from the Internet
We installed a new Exchange 2007 CAS on Windows 2008R2. Got rid of old CAS on Exchange 2007. Now seeing this error. Does anyone have an idea??Hi,
If the issue persists, I recommend you install Exchange 2007 SP3 RU7 and check the result. Also, ensure that Exchange 2010 SP2 RU1 or later version is installed. Old Exchange version may lead to the CAS-to-CAS proxy incompatibility.
What's more, here are some helpful blogs for your reference.
Exchange 2010 SP2 RU1 and CAS-to-CAS Proxy Incompatibility
http://blogs.technet.com/b/exchange/archive/2012/02/17/exchange-2010-sp2-ru1-and-cas-to-cas-proxy-incompatibility.aspx
OWA Coexistence With Legacy Versions
http://blogs.technet.com/b/sjimmie/archive/2010/07/09/owa-coexistence-with-legacy-versions.aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support -
While on Safari I was into my Facebook account. I checked off something, not sure what the **** it was, but it immediately shut down my Facebook. I'm able to access FB when on another computer or my guest acct. How do I get into my FB acct on Safari again? Each time I type in "facebook", it will not load.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click Details then type facebook in the search field then remove all facebook related items.
Now empty the Safari cache. Press Command + Option + E on your keyboard.
Quit and relaunch Safari. Try accessing your Facebook page.
If that didn't help, click History from the Safari menu bar then click Clear History.
Quit and relaunch Safari and try Facebook again. -
I thought AppleTv & the reason for the new n router with USB HD port
I thought the whole reason for the new Airport n router with USB HD connection was to be able to connect a large, 500GB USB hard drive to the Aiport n. Then have ripped movies or photos stored on this network drive. And then AppleTV could stream from this hard drive? The 40gb AppleTV HD becomes mostly for the OS.
Now that is a powerful marriage of Apple hardware.I thought the whole reason for the new Airport n router with USB HD connection was to be able to connect a large, 500GB USB hard drive to the Aiport n. And then AppleTV could stream from this hard drive?
Nope. As with iTunes Sharing, an Apple TV cannot use a library directly from a hard drive. You must have a computer running iTunes for the Apple TV to connect to.
You can, I believe, put your iTunes library on the Airport-shared hard drive, but I wouldn't be comfortable doing that if it were me. My view on such wireless hard drives is that they're best for file transfers and backups, not for use as one's primary storage device. -
What is the best security lock for the new 21 inch imac?
I want to know what is the best security lock for the new 21 inch imac?
Most computers refer to the locking attachment in some relationship to the name "Kensington", and that might be a useful clue.
Following that, be sure to avoid counterfeit products. A well-known computer vendor (not Apple), was approached by a large purchaser (several tens of thousands of laptops) who insisted on using a counterfeit locking product that had a larger than normal locking tab. The vendor modified the tooling to accept the counterfeit product and, wouldn't you know it, the genuine product would no longer secure the computer properly. -
I am changing from Word to Pages. I have created my custom template with all my styles etc and that is what comes up when I go for a New Document. Fine. How do I get it to use the same Custom Template when I use Pages to open a Word document?
The template is a document in itself, it is not applied to an existing document whether it is a Pages document or a Word document converted to a Pages document.
You would need to either copy and paste content, using existing styles, or apply the styles to the converted Word document.
You can Import the Styles from an existing document and those imported Styles can be used to override the current document's styles:
Menu > Format > Import Styles
The process is simplified if the styles use the same names, otherwise you will need to delete the style you don't want and replace it with the one that you do want when asked, then the substitution is pretty straightforward.
Peter
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