I continue to receive email alerts advising that my Apple ID was used to purchase an app. I changed my password but the alerts continue to come. Purchases are initiated from various different countries. My credit card has never been charged. How cano
ALerts advising purchases were mde using my Apple IDcontinue to come to my email. I changed my password but theycontinue to come.Hoes can I stop his.
It is possible that these emails are phishing attempts. Do NOT click any link in the email. The phishers are very clever in that they seem to follow Apple Graphic Design Standards to near perfection. A sure way to tell is to examine any link the email contains for its target URL. If it does not point to the apple.com domain - NOT just contain the word "apple"in it 'somewhere - but point to the Apple web presence - it is most certainly phishing. If you determine that it is phishing, you can and should FORWARD the email to [email protected] > then DELETE with Prejudice. Also, see Phishing & Other Suspicious Emails > http://www.apple.com/legal/more-resources/phishing/ for more information ÇÇÇ
Similar Messages
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My younger daughter has wrongly purchased some apps from iTunes Store. The credit card has not been charged yet. It is showing overdue amount in her account. Can anyone suggest, how can we cancel the purchases?
Regards,
Usman KhawajaFOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
Cheers, Tom -
Below is the email i sent to prometric following up my refund after cancelling an exam and being charged USD 15 for the cancellation fee, but no one is saying anything up to now or any explanation on when i should be receiving my refund.
Hi,
In regards to the above subject field and below cancellation details for an exam 070-681 -
TS: Windows 7 and Office 2010, Deploying.
I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have
not received the refund as yet.
Please do the needful so that i can book for another exam as soon as possible.
Your urgency in this matter will be highly appreciated !
Sincerely,
Salim.
----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
Exam Price/Currency:
80.00 USD
Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
24 AUG 2014
Total Amount Paid/Currency:
-80.00 USD
Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
Payment Date
Amount Paid
Frequently Asked Questions
How will I obtain a refund?
If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
How can I Check my Appointment Status?
If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
What if I forget my Prometric Internet password?
If you forget your Prometric Internet password click on the following link
You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper
delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit choose "Update Personal Information", then login using your e-mail address and
password.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your
country's official language.
Can I contact Prometric with specific questions?
If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:Hello,
The TechNet Wiki Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.
Please note that this forum exists to discuss TechNet Wiki as a technology/application.
As it's off-topic here, I am moving the question to the
Where is the forum for... forum.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
My Blog: Unlock PowerShell
My Book:
Windows PowerShell 2.0 Bible
My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}}) -
I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5S. I have an iphone 4. It then asks that I 'click here' to confirm my details and change my password. How do I tell if the email is genuine?
Apple will not ask you to click a link in an email. They may tell you to log in to your account to reset your password. Go to https://appleid.apple.com and log in if you ever want to change any information in your profile (or your password). And do not click the link I just posted; instead enter it into a browser.
You can verify the devices assigned to your account by going to https://icloud.com/find (again, don't click it), where you can see a list of devices registered to your Apple ID.
As a general rule, you should never click a link in an email or forum post without verifying it first. You can see where it goes without clicking it in most email programs and browsers by hovering your mouse pointer over it. On an iPhone you can check where it goes by holding your finger on the link (rather than just tapping it). -
how do i remove a old never used icloud account from my iphone that has never been vif, how do i remove a old never used icloud account from my iphone that has never been vif and the email is not used
Hi BJEast,
If you are having issues changing or removing an old iCloud account from your device, you may find the following article helpful:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
Regards,
- Brenden -
Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?
It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account. -
I received an email supposedly from Apple from "Notice" that my Apple ID was used in Russia to buy music. Is this real? There was a link to click labeled AppleID. I didn't click it, but the message said I needed to change my Apple ID immediately.
What does the email look like - emails from Apple tend to be personalised (not 'dear customer' or 'hello') and the have proper English in them (if you hover your mouse pointer over the link do you see what URK it would take you to ? ; it might show at the bottom of the screen).
It's likely to be a phishing attempt to try and get your account and payment details - you could forward it to Apple : [email protected]
Just to be sure check your account's purchase history : See your purchase history in the iTunes Store -
I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.Howdy there COUGAR444,
It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit.
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Regards,
Sterling -
When I try to access adobe from my smart phone to use my form created in formscentral I receive an error message that says "unsupported browser". There is a link to download a supported browser but the link directs me to another page that says "browser not supported at this time". This happened to me while using my IPhone 5, a friend that uses an IPhone 6, and another friend that uses a Samsung Galaxy S5. I just need for my employees to be able to access, complete and submit work orders created in formscentral from their phones. I would like to use the data collection feature in formscentral but at this point any suggestions on how to accomplish this are welcomed. Thank you
Further info - I changed my security settings to allow apps from anywhere, and again tried to install. I again got an error message
that the update failed to install, and to contact Customer Support. -
I dropped my iPad mini on the floor, but it was not at all a big drop and landed firmly but the lightning cable inside my iPad cracked and from now on I have been using my sisters iPad charger(the same as old one) and now it take 4 hours to charge 8% HELP!!
It sounds like the drop damage more then just the lightning adapter.
I suggest you take it to Apple and ask them to check it out for you.
Allan -
I made an in-app purchase and it won't download. It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded. It then say's Oops! Your transaction didn't go through, Please try again! and I have several times. The purchase has already been charged to my credit card on file.
Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.
-
Hi,
I did not make this purchase – Is this a genuine e-mail account from Apple
Noel
CIE Tours International
From: Apple.Inc [mailto: ********
Sent: 09 May 2014 02:03
To: Caffrey Noel
Subject: Your recent purchase with your Apple ID
Your Apple ID ******** was just used to purchase "Assassin's Creed Pirates" from the iTunes Store on a computer or device that had not not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase.
This purchase was initiated from Russia.
If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.
If you did not make this purchase, we recommend that you go to Apple ID: Tips for protecting the security of your account .
Regards,
Robert Wills (Apple-Assistance)
<Personal Information Edited by Host>I can't see anything genuine about it!
Since the link to the Apple id: Tips for... actually says it goes to a site named "bingo", I think it's quite clear that this is a phishing email, designed to get you to click on and go to their site, not an Apple one. I hope you have not clicked on the link.
It is not a good idea to put your own persoanl information in a post on a public forum. I will ask our hosts to remove it and the link. Don't be surprised if they remove the entire thread. -
Ok I just got my new password but can't be recognize by apple and I don't have a credit card or billing info I am just 17
Hi,
Which website your are using to update the Adobe Flash player? No Adobe website ever ask for any id and password to update the flash player.
If you are using MAC machine and its the password prompt while installing update that you are talking about then please follow What userid & password do I need to install Flash Player?
-Varun -
I am having a new problem in IPhoto'11. An older camera is importing photos as 4x4 (16 copies to a single image). In the preview pane the photos are fine (single copy per image). I have tried disconnecting and reconnecting but the problem repeats. Earlier I had a successful import from a different camera.
I can't find any settings to change this. Help!Sorry but I do not understand your question
As to importing iPhoto simply copies the photos to the iPhoto llibrary - no changes of any sort are made
LN -
WHy has my I'd been suspended and how do I fix it. I shouldn't have to pay every month a charge ranging from 4 to 10 dollars to use my 900 dollar iPad
Did you check your Purchase History why the charges?
There's no way you can update your games without an Apple ID.
http://support.apple.com/kb/ht2727
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