I continue to receive "Firefox unable to update error". Have tried all remedies suggested.
I have tried all suggestions listed on your support site to correct this issue. Even after receiving the "something is causing Firefox not to be updated" message, I check the current version of Firefox and it says it is up-to-date. I have also uninstalled Firefox and reinstalled it with the same results. Please help. Thanks.
Make sure that your firewall isn't blocking the updater process.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Similar Messages
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"Unable to Connect" using Firefox and Windows 7. Have tried all the suggestions on this website to no avail. I need firefox for my work! Please help!
== This happened ==
Every time Firefox opened
== Since I downloaded Firefoxsame here my AV is ESET, i already unblock it but no use can't connect to the internet..
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MacBook Pro: Unable to Empty Trash (secure or otherwise). Have tried all remedies suggested on Apple's site. I think "Secure Empty Trash" bogs at the first file "iPhone4, 1_8.02_12A495_Restore.ipsw" at 1.78 GB size and goes no further. When I try to move it out of Trash to a temporary location so I can empty remainder of Trash, I get the message "Some of the items you are moving are in use by another application. Moving the items can cause problems with the application using them. Are you sure you want to move these items?" at which point I select "Stop" to avoid possible disaster. Can you help? Thanks.
01/05/15 6:01:27.000 pm kernel[0]: Previous shutdown cause: -62
That usually indicates an abnormal shutdown due to a hardware fault. The exact cause can only be determined by Apple, so schedule a Genius Bar Reservation. -
I just bought a ipod touch. I am unable to use it because itunes tells me I have no internet connection (unknown error 306). I have tried all the suggestions I can find, including checking the firewall, the no proxy server is checked, resetting cache on itunes, I even scanned the computer with Registry Easy but nothing worked. I use Mozilla Firefox and have a PC with Windows 7. Obviously, buying a ipod and being unable to use it for 3 days (and counting) because I am unable to register it, is pretty frustrating. Can anyone help?
Did you try all of this:
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
For more information on other security software, see iTunes: Troubleshooting security software issues. -
I have a MAC: 2006, but intel Core Duo; version 10.4.11
I have had some difficulties with my Firefox recently: crashing occasionally, not always loading a page on the first try, saved e-mails or passwords working off and on. I trashed my current version of Firefox (I was told by my tech guys to uninstall it and download a new version, but I couldn't find an uninstall package for mozilla, so I dragged it to the Trash) and I uninstalled flip4MAC, too. I tried to download version 4, but my system could not run it, so I downloaded 3. 16. 12 - it worked really great for a while, but then started to revert to its old problems and my tech guys said I might not have done a complete uninstall- I am a bit of a techno-peasant, so I may have not done it properly. In the meantime, I upgraded my Internet service with Bell and was going to download Snow Leopard- I have Tiger- to see if that helped, but after the upgrade, Mozilla won't even open at all; the window comes up with a tab that says "restore session" and it freezes immediately and then closes with a crash report and an icon in the apps bar called "Crash Reporter." I have copied the incident report and am including it with this email. Bell tech support says it is not their issue, it's mine, which I think is probably correct, but why did it completely crash after the upgrade?
I did go on Mozilla Firefox's website for support through Safari, and tried all the suggestions, but Safari's Mozilla Firefox only displays the search bar and not the address bar, so I used the tip to got ''library/,'' etc to get the crash i.d. I was able to get the i.d., but when I typed in the url with my crash id, I got an error message: File not Found. I tried it more than once, so I copied it from one of the reports sent to you guys and I only hope that you are able to use the crash info I submitted below (after Trouble shooting info).We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
As stated no matter how hard i try i CANNOT get apps to appear in my sidebar library menu so i can update them through itunes.Has only happened since last update of itunes .Really wish i hadn't updated as i have never had an issue b4.Spent most of day on fone to apple yesterday as the update created an issue that meant i could not sync at all.Anyway thanks to 'james' in arizona we sorted the first piece of trouble the update created .(sortof).
Not sure why it has to be messed with.Well i spose it is progress!!!
I've looked at lots of posts re this and tried all the suggestions but just cannot get the magic 'apps' category to appear in my sidebar in itunes???
One suggestion was that the apps if clicked on would have an 'update ' button but all i can do is delete them
Any thoughts would be greatly appreciated
(running osx 10.7.5 on MBP -slightly tricky cos i also run windows in a 'bootcamped' partition.Mind u itunes etc is in mac partition and has been working fine for the last 10 years!!!!!!!!!)I'm going to assume that you use only one Apple ID so the two things that I can think of are to quite all processes and restart all devices and then try to sync those apps again. Quit iTunes, restart your computer and the iPad and then try to sync the apps again.
The other thing would be to try to reset your iTunes account by signing in and out of the account on the iPad. Settings>Store>Apple ID - tap the ID and sign out. Restart the iPad and then sign in to your account and try again. -
After updating to itunes 10 I now get an error message that says there is a problem with the windows installer package. I have tried all the things that others suggested but cannot download itunes at all now. Have I lost itunes forever?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Always crashing. Now unable to open it. Tried all the suggestions.
Firefox has been crashing all last year. A fresh reload of windows7 and firefox has not solved the problem. Different anti-virus programs have found no malware. Different "Pup virus" detectors have found nothing. I have tried every suggestion in troubleshooting, but still crashing. Now I cannot open firefox. I think that a clever infection has stalled the browser permanently. Will have to change to another browser, for reliability.
Sorry you are having problems, but hopefully they may be solvable.
If it is malware you have not yet successfully found and removed two things to bear in mind are that
# Some malware affects multiple browsers.
#Malware may continue to damage your computer, data or security.
So just switching browsers may not be much of a solution. My suggestions are as follows
#Try a clean reinstall of Firefox. That involves removing its program files (NOT the profile files).
# Then run scans again with multiple and fully up to date tools.
# If you then get crashes please report what the crash IDs are.
#Please explain how you get on by posting back to detail what you have tried and what the results were.
===Clean Reinstall===
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]].
Thanks
=== Crash IDs ===
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Firefox does not prompt to save my tabs nor does it bring them back when it reopens. It does not even bring up my home page. I have tried the suggested fixes in the help section. This still happens in safe mode so I tried disabling plugins etc. - no change.
http://www.virtualhelp.me/applications/51-office/288-firefox-4-doesnt-save-tabs#yvComment288
this should solve some of your problem if it is because you got the '''newer''' version!! -
My tabs are NOT restored after I reopen close and open firefox. I have tried the default page - on it I don't have "Restore Previous Session" button. I tried with the history menu - the "Restore Previous Session" option is not even available, like I never had previous session. I have tried to put my settings to always restore the tabs from the previous time- in fact, this option is on "Show my windows and tabs from last time" for a very long time now. Still don't work. Please, give me ideas, or even set up some time to chat live. Thank you all in advance.
This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox -
I can't access firefox, nor can I uninstall it, I have tried all you suggestions, nothing works
My computer crashed. It would turn on, but every time I tried to download Windows update or run a scan, it would start, then crash.
I restored the computer to a previous date setting, still crashed, as above.
I left it a few days, then opened it with internet turned off. It stayed on. I played a few hands of Hearts and Spider Solitaire, it stayed on.
After a while I tried turning on internet, it stayed on.
I downloaded Windows update, it stayed on. I ran a scan, it stayed on. I tried to use Firefox, but it wouldn't open, I opened Chrome, it worked, I connected to the internet.
I thought I would try uninstalling Firefox, nothing happens. I checked your website and tried to do it manually. Helper would not open. I tried to run helper, it displayed a message "Error. Can't initialize plug-ins directory. Please try later".
I did try later, same result. I scanned the Firefox program files with McAfee. it found no problems.
I am running Windows XP2000, home edition. Everything else works fine now, except Firefox. How can I uninstall it? Can I use McAfee to shred it?If you have xp with sp2 then go for a clean re-install, this means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here].
<b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u>
Please report back to see if this helped you!
Thank you. -
I am getting a connection timeout occurred message on my mid-2009 macbook pro I am running mountain lion 10.8.2 but problem occured before and after update. The message only happens when i attempt to connect to the wifi at my university. It works normal at my home. This error just started last semester out the blue. I have read many forums and non have helped ive reset my pram a few times, ive deleted all my networks including my home network out of my system preferences<network and all that extra stuff. if anyone has a clue please help me because one of my classes requires me to take in class test over the internet. Thanks for reading. If anyone can help PLEASE help ive been trying to fix for last few months.
From the menu bar, select
▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts. You may get a warning that Wi-Fi is not available, that you're too far from the base station, or that you're using the wrong password.
Assuming that you've ruled out those possibilities, click the lock icon in the lower left corner of the preference pane and authenticate, if necessary. From the Location menu at the top of the window, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test. -
I cannot close firefox to install a program have tried all recommended steps
I am trying to install a new program, and it says to close firefox. I finally found how to do so on the site, and when through the procedure. I searched exactly as directed for the file to delete, but my search keeps coming up empty. I've spent 28 hours downloading this program only to be 1 minute from installing.
== This happened ==
Every time Firefox opened
== Every time i try and close FirefoxNo need to delete any files.
File > Exit in Firefox to close it. Then check the Task Manager > Processes tab to make sure that '''''firefox.exe''''' isn't still running. -
FireFox used to wokr on my pc but now it does not.Uninstalled it,reinstalled it but still no joy. Tired the proxy settings but still nothing,same with the firewall.
Hi,
Please see [https://support.mozilla.org/en-US/kb/error%20loading%20web%20sites this].
[http://kb.mozillazine.org/Firewalls#Firewall_pitfalls AV/Firewall] -
I Have been trying to activate imessage with 0 success, please help, i have 2 devices i am using with my apple id , messages are working on the ipad but not on the iphone, have tried all the suggestions on the support pages.
Hi omerkawan,
It sounds like you may be experiencing issues with your iMessage activation. Here is an article that will provide you with some troubleshooting steps related to this issue:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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