I converted a trial of Acrobat XI Pro to a purchase, monthly subscription.

I trialed Adobe Acobat XI Pro.  Really liked it.  Now I can't open any PDF's without the trial expiry notification coming on.  I get asked if I want to continue or not.  When I say no, it just quits and the doc doesn't open.  When I click through yes, it asks for me to sign-in which I do and then the next page asks for the license key.  I don't have a license key, I bought a subscription???  I am dead in the water and need help.

Hi rayk71342547,
Please uninstall Acrobat DC, and then install download your subscription from the link on this page: https://cloud.acrobat.com/acrobat.
This document provides installation instructions: Acrobat DC Subscription | Download and install.
Best,
Sara

Similar Messages

  • I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!!

    I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!! Why is this? Does anyone have this problem?

    When you report a problem you should always try to include as much relevant information as possible. Saying "it doesn't work, help me!" is not very helpful to us, because there could be a million reasons for it not working... What exactly happens when you try to convert a PDF to Word? Are there any error messages? How exactly are you trying to do it? Also, what operating system do you use? What version of Word? What exactly version of Acrobat? etc.

  • Error message when trying to download a free trial of Acrobat XI Pro

    Hi, having issues when trying to Download a free trial of Acrobat XI Pro on Mac OS Yosemite 10.10.2
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  • I can no longer open any PDF after my trial of Acrobat XI Pro finished...Help

    I can no longer open any PDF after my trial of Acrobat XI Pro finished...Help

    I would try using this tool to first remove all traces of Acrobat from your computer:
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  • Error 1061 when downloading free trial of Acrobat XI Pro

    I am attempting to download a free trial of Acrobat XI Pro on a PC running Windows 8.  While downloading, I receive an error message of "Windows Search Error 1061:  The service cannot accept control messages at this time."  I have tried stopping the Windows Search service through the admin services in my Control Panel but receive a similar message (or one indicating that other services dependant upon Windows Search are running).  Can I "ignore" this error and continue to succesfully download the trial version?  Or, is there a way to stop this service until the download is completed?  I am not an IT professional, so any advice is appreciated.

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    You can download the trial version of the software directly thru the page linked below.
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    Acrobat XI: http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html

  • Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help?

    Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help?  I even opened an account and logged in and it still did not work.

    What?  I don't understand if you are asking me a question or telling me what to do.  I am using IE9 and when I clicked the "Download now" button, a new tab did not open or anything like that nor did another window open.

  • I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

    I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

    For Windows:
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    ACROBAT XI

  • Cant download trial of acrobat X1 pro

    Trying to download the trial of Acrobat X1 Pro but I keep getting an error message # 101. Other adobe pdts. work ok on my computer. It seems that I am missing something that I need for the program to download?
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    Hi Bill,
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  • I am trying to download the trial of Acrobat XI Pro.  getting error msg that download was not succes

    i am trying to download the trial of Acrobat XI Pro.  receiving error msg that download was not successfull due to internet connectivity or firewall.  how do i proceed?

    Katmcki please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common solutions to the current difficulties you are experiencing.

  • How to reinstall Acrobat X Pro? I purchased Acrobat X at a retail staore and Acrobat X Pro from the Adobe Website.

    I just installed a Solid State Hard-drive on my computer and am now looking for a way to reinstall Acrobat X Pro that I purchased from the Adobe Website. I purchased Acrobat X from a retail store.
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    Hi Sonoma707,
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  • I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

    I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

    Hello Nelson,
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  • Can I download Acrobat X Pro with a Creative Clould subscription

    Can I download Acrobat X Pro with a Creative Clould subscription.

    Sadly answer is NO, the conception of CCM is... that subscribres have access to the latest Adobe achievements... in that case Acrobat XI is the latest version.

  • How do I cancel free trial of Acrobat XI Pro?

    I didnʻt realize the cost of Acrobat XI Pro was over $400, so I need to cancel the free trial I installed today on my iMac. But I donʻt see any way of doing that. If you click HELP in the "Adobe Download Assistant," you end up, well, here. And still no clear instructions on how to cancel. Please help!

    There is no need to cancel the trial.  You can just uninstall the application like you would any other. 
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  • Tried to Download a free trial of Acrobat XI Pro: The application could not be installed because the installer file is damaged

    From this Acrobat page:
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    I suggest that you download the offline installer from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
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    [topic moved to Acrobat forum]

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