I could not sign in my account. Please help.

I could not sign in my account. Please help.
<Email Edited by Host>

1. Delete Caches.db
    Close all windows and quit all applications.
    Hold "option" key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Caches > com.apple.Safari > Caches.db
    Right click the Caches.db file and select "Move To Trash.
    Close windows and relaunch Safari.
2. Empty Caches
    Safari > Preference > Advanced
    Checkmark the box for "Show Develop menu in menu bar".
    Develop menu will appear in the Safari menu bar.
    Click Develop and select "Empty Caches" from the dropdown.
3. Delete Cookies
    Safari > Preferences > Privacy > Cookies and other website data:
    Click “Details” button.
    Remove all cookies except the ones from Apple, your ISP and banks.

Similar Messages

IMessage on ML - "Could not sign into iMessage. Please check network settings and try again"

i came across an issue when signing into iMessage with an Apple ID on Mac.
i had been experiencing the "Could not sign into iMessage. Please check network setting and try again" error for iMessage issue since installing Mountain Lion. i finally solved my problem after talking to the Apple Tech Support team.
Here's the steps:
1. Shut down laptop.
2. Switch on laptop again. immediately hold down the left "SHIFT" key until u get into the log in screen. By doing this, ur laptop will be in "Safe Boot" mode.
3. Sign into iMessage using Apple ID. (i was able to sign into iMessage for the first time on my Mac since getting ML)
4. Shut down laptop again.
5. This time switch laptop on normally.
6. You should be able to use iMessage normally.
in addition, make sure the boxes for date & time and timezone are ticked to be set automatically.
Hope this is helpful for users experiencing the same issue i had. it did for me!
Cheers

Okay,
let me add my story to this thread.
Brand spanking MBA, Mountain Lion.......logged into Imessage 1st thing, no prob.
Then, after a few weeks; in the middle of a chat....the name of the other person turned red and my sent messages received a red dot as they were not sent. I checked with the other person.
I couldn`t recieive any messages either, not from any contact.
I logged out, and I couldn`t log in anymore.
I get a yellow triangle saying something like "error while logging in, try again later".
I tried again and again later........
I seeked help on this forum and a user helped me initially.
I re-installed the whole Mountain Lion, a process that I don`t care to repeat too often.
That fixed it for a while, but yesterday the same thing happened.
In the middle of a chat....the red name, the red dots......well, you get the picture.
I tried, to no avail:
# to log in after reseting the PRAM
# boot up and log in whilst in SAVE mode. It will NOT log in, same problem
# to log in after deleting all Imessages and Facetime files in Library/Preferences
# to log in with my wife`s Apple ID, or any ID really.
What did work was logging in with my ID on my wife`s Ipad, no worries.
My account is Yahoo, and don`t seem to be the problem.
Please, any suggestions welcome.
I have urged Apple politley to give us a fix at:
http://www.apple.com/feedback/
Thanks,
MXP 150 Patriot

HT201364 I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X Mavericks without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ

I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

HT201304 ello my little brother has developed lock my iPhone and I could not see the unlocking code Please help and thank you

Hello
ello my little brother has developed lock my iPhone and I could not see the unlocking code Please help and thank you
edited by host

Hi Omar_a983,
If you are having an issue with the passcode on your iPhone, you may find the following article helpful:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
- Brenden

I need to transfer information through firewire cable and could not remember how it works, please, help

Please help, I need urgently to transfer information through firewire cable and I could not remember how it was that I do it. I've connected the computers and restarted one of them by pushing T on startup but it did not work.

Shut down both Macs. Connect them via FW cable.
On the Mac you want to copy FROM. Start up but make sure you are holding down the T key as soon as you press the power button. And keep holding down the T key until the FireWire emblem appears on the screen - that's the indicator that the Mac is in Target Disk Mode (TDM). Note: if you release the T key too soon the Mac won't go into Target Disk Mode.
Start up the second Mac. The first Mac will appear in the Finder as a disk. You can use the Finder to copy whatever you want from the Mac that's in TDM.
When you're done, shut down both Macs. The Mac that's in Target Disk Mode can be shut down by holding down the power button until it turns off.

CRM order giving the document could not be saved exception! Please help!

Hi Experts,
   I am changing the status of a order using CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_INTERN.
   After this I call CRM_ORDER_INITIALIZE and the BAPI_BUSPROCESSND_SAVE.
   Finally commit.
           CALL FUNCTION 'CRM_ORDER_INITIALIZE'
              EXPORTING
                it_guids_to_init = lt_crmd_guids
                iv_init_frame_log = 'X'
                iv_keep_lock      = 'X'
              EXCEPTIONS
                error_occurred    = 1
                OTHERS            = 2.
            ls_obj_save-guid = v_header_guid.
            append ls_obj_save TO lt_obj_save.
            CALL FUNCTION 'BAPI_BUSPROCESSND_SAVE'
               EXPORTING
                UPDATE_TASK_LOCAL       = 'X' "commented. Taking default
                 SAVE_FRAME_LOG          = 'X'
               IMPORTING
                 LOG_HANDLE              = lv_log_handle
                TABLES
                  OBJECTS_TO_SAVE         = lt_obj_save
                  SAVED_OBJECTS           = lt_obj_saved
                  RETURN                  = lt_return.
    The function BAPI_BUSPROCESSND_SAVE is returning error: The document could not be saved in it_return. I am not getting any other details. What am I doing wrong? Please help!
Thanks & Regards
Gopal

Hi Robert,
   The SPRO settings seems to be fine.
   The problem is that the order is not getting saved whenever there is backward status change. However if I see the item status via tcode "crmd_order" then it actually shows the new status. In other words status is changing but still order is not getting saved.
   When I debugged the code I found that first It has successfully executed the FM CRM_STATUS_CHANGE_EXTERN and then when CRM_ORDER SAVE is called the parameter et_saved_objects is empty. I am passing header Guid in it_objects_to_save. If order is saved properly then et_saved_objects should be filled with order guid.
CALL FUNCTION 'CRM_ORDER_SAVE'
               EXPORTING
                 it_objects_to_save = lt_save
               IMPORTING
                 et_saved_objects   = lt_saved_obj
               EXCEPTIONS
                 document_not_saved = 1
                 OTHERS             = 2.
On further debugging inside CRM_ORDER SAVE I found that the FM CRM_EVENT_PASS_INFO_EXE_OW returns lt_events empty. That means the given guid is not registered for saving. Why is this so?
are there objects registered for saving
    call function 'CRM_EVENT_PASS_INFO_EXE_OW'
      exporting
        iv_exetime     = gc_event_exec_time-save_order
        iv_order_guid = ls_object_to_save
        iv_obj_kind    = gc_object_kind-orderadm_h
      importing
        et_event_calls = lt_events
      exceptions
        others         = 99.
    if lt_events is initial.
      delete ct_objects_to_save.
      continue.
    endif.
   The problem is when the order is not getting saved the status change is not getting transferred to BW or BI.
   What could be the issue?
Thanks
Gopal
Edited by: gopalkrishna baliga on Apr 7, 2011 5:59 AM
Edited by: gopalkrishna baliga on Apr 7, 2011 6:09 AM

Could not complete parsing, unmatched tags - Please Help

I am getting the following error with WLS 6.1, thanks for any help given:
          <Dec 4, 2001 10:11:13 AM PST> <Error> <HTTP>
          <[WebAppServletContext(4939071,digex_web,/digex_web)] Root cause of Servlet
          Exception
          weblogic.utils.ParsingException: Could not complete parsing, unmatched tags:
          correctNumber
          at weblogic.servlet.jsp.JspLexer.parse(JspLexer.java:1032)
          at weblogic.servlet.jsp.JspParser.doit(JspParser.java:78)
          at weblogic.servlet.jsp.JspParser.parse(JspParser.java:181)
          at weblogic.servlet.jsp.Jsp2Java.outputs(Jsp2Java.java:119)
          at
          weblogic.utils.compiler.CodeGenerator.generate(CodeGenerator.java:255)
          at weblogic.servlet.jsp.JspStub.compilePage(JspStub.java:327)
          at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:189)
          at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:154)
          at
          weblogic.servlet.internal.ServletStubImpl.getServlet(ServletStubImpl.java:36
          8)
          at
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          :242)
          at
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          :304)
          at
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          :200)
          at
          weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletCo
          ntext.java:2456)
          at
          weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java
          :2039)
          at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:139)
          at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:120)
          >
          The following is the JSP code:
          <jsp:useBean id='form' scope='request'
          class='beans.app.forms.CreateAccountForm'/>
          <%@ taglib uri='cards' prefix='card' %>
          <jsp:setProperty name='form' property='*'/>
          <card:correctNumber number='<%=form.getCreditCardNumber() %>'
          type='<%=form.getCreditCardType() %>'
          expireMonth='<%=form.getCreditCardExpirationMonth() %>'
          expireYear='<%=form.getCreditCardExpirationYear() %>'>
          <% form.validateCard() %>
          <jsp:forward page='/validate-account-action.do'/>
          The following is the taglib:
          <?xml version="1.0" encoding="ISO-8859-1" ?>
          <!DOCTYPE taglib PUBLIC "-//Sun Microsystems, Inc.//DTD JSP Tag Library
          1.1//EN" "http://java.sun.com/j2ee/dtds/web-jsptaglibrary_1_1.dtd">
          <taglib>
          <tlibversion>1.1</tlibversion>
          <jspversion>1.1</jspversion>
          <shortname>CardTag</shortname>
          <uri>http://www.servletsuite.com/servlets/cardtag</uri>
          <info>Credit card number checking</info>
          <tag>
          <name>correctNumber</name>
          <tagclass>com.cj.ccnum.Correct</tagclass>
          <bodycontent>JSP</bodycontent>
          <info>Executes body for correct credit card number</info>
          <attribute>
          <name>number</name>
          <required>true</required>
          <rtexprvalue>true</rtexprvalue>
          </attribute>
          <attribute>
          <name>type</name>
          <required>true</required>
          The following is my web.xml tag definition:
          <taglib>
          <taglib-uri>cards</taglib-uri>
          <taglib-location>/WEB-INF/tlds/cardcheck.tld</taglib-location>
          </taglib>
          <rtexprvalue>true</rtexprvalue>
          </attribute>
          <attribute>
          <name>expireMonth</name>
          <required>true</required>
          <rtexprvalue>true</rtexprvalue>
          </attribute>
          <attribute>
          <name>expireYear</name>
          <required>true</required>
          <rtexprvalue>true</rtexprvalue>
          </attribute>
          </tag>
          </taglib>


You need to close the correctNumber tag.
          Mike
          "Gino" <[email protected]> wrote in message
          news:[email protected]...
          > I am getting the following error with WLS 6.1, thanks for any help given:
          >
          > <Dec 4, 2001 10:11:13 AM PST> <Error> <HTTP>
          > <[WebAppServletContext(4939071,digex_web,/digex_web)] Root cause of
          Servlet
          > Exception
          > weblogic.utils.ParsingException: Could not complete parsing, unmatched
          tags:
          > correctNumber
          > at weblogic.servlet.jsp.JspLexer.parse(JspLexer.java:1032)
          > at weblogic.servlet.jsp.JspParser.doit(JspParser.java:78)
          > at weblogic.servlet.jsp.JspParser.parse(JspParser.java:181)
          > at weblogic.servlet.jsp.Jsp2Java.outputs(Jsp2Java.java:119)
          > at
          > weblogic.utils.compiler.CodeGenerator.generate(CodeGenerator.java:255)
          > at weblogic.servlet.jsp.JspStub.compilePage(JspStub.java:327)
          > at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:189)
          > at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:154)
          > at
          >
          weblogic.servlet.internal.ServletStubImpl.getServlet(ServletStubImpl.java:36
          > 8)
          > at
          >
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          > :242)
          > at
          >
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          > :304)
          > at
          >
          weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java
          > :200)
          > at
          >
          weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletCo
          > ntext.java:2456)
          > at
          >
          weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java
          > :2039)
          > at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:139)
          > at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:120)
          > >
          >
          > The following is the JSP code:
          >
          > <jsp:useBean id='form' scope='request'
          > class='beans.app.forms.CreateAccountForm'/>
          >
          > <%@ taglib uri='cards' prefix='card' %>
          >
          > <jsp:setProperty name='form' property='*'/>
          >
          > <card:correctNumber number='<%=form.getCreditCardNumber() %>'
          > type='<%=form.getCreditCardType() %>'
          > expireMonth='<%=form.getCreditCardExpirationMonth() %>'
          > expireYear='<%=form.getCreditCardExpirationYear() %>'>
          > <% form.validateCard() %>
          >
          > <jsp:forward page='/validate-account-action.do'/>
          >
          >
          > The following is the taglib:
          >
          > <?xml version="1.0" encoding="ISO-8859-1" ?>
          > <!DOCTYPE taglib PUBLIC "-//Sun Microsystems, Inc.//DTD JSP Tag Library
          > 1.1//EN" "http://java.sun.com/j2ee/dtds/web-jsptaglibrary_1_1.dtd">
          >
          > <taglib>
          > <tlibversion>1.1</tlibversion>
          > <jspversion>1.1</jspversion>
          > <shortname>CardTag</shortname>
          > <uri>http://www.servletsuite.com/servlets/cardtag</uri>
          > <info>Credit card number checking</info>
          >
          > <tag>
          > <name>correctNumber</name>
          > <tagclass>com.cj.ccnum.Correct</tagclass>
          > <bodycontent>JSP</bodycontent>
          > <info>Executes body for correct credit card number</info>
          >
          > <attribute>
          > <name>number</name>
          > <required>true</required>
          > <rtexprvalue>true</rtexprvalue>
          > </attribute>
          >
          > <attribute>
          > <name>type</name>
          > <required>true</required>
          >
          > The following is my web.xml tag definition:
          >
          > <taglib>
          > <taglib-uri>cards</taglib-uri>
          > <taglib-location>/WEB-INF/tlds/cardcheck.tld</taglib-location>
          > </taglib>
          > <rtexprvalue>true</rtexprvalue>
          > </attribute>
          >
          > <attribute>
          > <name>expireMonth</name>
          > <required>true</required>
          > <rtexprvalue>true</rtexprvalue>
          > </attribute>
          >
          > <attribute>
          > <name>expireYear</name>
          > <required>true</required>
          > <rtexprvalue>true</rtexprvalue>
          > </attribute>
          >
          > </tag>
          >
          > </taglib>
          >
          >

Error Message saying could not reach activation server. Please Help.

Hello Everybody. I have an Ipad Mini And when I go to update ios 7 I have to reset my settings. I ruined my ipad by doing this and now I am seing something saying that ipad could not be activated because it couldn't reach the activation server. Please somebody help save my poor little Ipad . Can anybody help me save my little ipad as I don't know much about computers or tablets. Without an Ipad I don't know what to do? Does anybody have the same problem? Or am I the only one has this problem. Thanks From Nathan Knox.

If you'll check other threads you'll see that a lot of us having update/activation problems.
This is mostly a matter of waiting (and trying) to get connected to an Apple server.
Patience!

Why am I getting a "Your request could not be completed" error? Please help.

I keep getting this error on my itunes that I just installed on pc. I am just trying to log into my account . Windows 8.

Hi.
You have Esther been busying too many things and need to wait for a day or two. Or you credit card codes where not entered correctly.
Regards.

I want to configure a new email address. Config could not be verified - can someone please help?

It is an IMAP gmail address but doesn't end in @gmail.com because it's an alias addy. I can view it via gmail in my browser. The address is set up and functioning fine there. How can I configure the mail to come into my Thunderbird app?

https://support.mozilla.org/en-US/kb/manual-account-configuration

When I try to sign into my iMessage account, it pops up 'could not sign in. Please check your network connection and try again'. I've checked my connection and it works perfectly. What can I do?

When I try to sign into my iMessage account, it pops up 'could not sign in. Please check your network connection and try again'. I've checked my connection and it works perfectly. What can I do?

You could try going into settings then messages and seeing if you have it turned on. You will need to use your apple ID then, hope that helps.

IMessage on MacBook Pro "Could not sign in. Please check your network connection and try again."

I am currently receiving this error message when trying to log in to iMessage on my MacBook Pro (Mavericks), "Could not sign in. Please check your network connection and try again."
I have never had an issue until the past few days as I have been setting up my new iPhone 5s. I used to have an iPhone 4.
When I go to the 'Messages' App., Preferences> Accounts> the iMessage account is set as "(Inactive)".
My Apple ID appears to be working fine in iCloud, the App. Store etc.
Thank you for your help.

Check Enable this account in Preferences. Try logging in again.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
Messages – Can’t log in
Messages - Error Processing Registration

HT204380 have anyone have problem activating their facetime? it says...could not sign in. please check your network connection and try again. please help.

when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.

a lot of us are in the same boat - no help from anyone as of yet

Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred

Just got home with a brand new iPod touch from the Apple Store. iOs 6.0.1
Set up a brand new Apple ID and iCloud account. Verfied and confirmed the account via email on the iPod. iPod has not been attached to a computer.
I am attempting to download some free apps from the App Store and I get the following error:
Could Not Sign In An unknown error has occurred.
I went into Settings/iTunes & App Store and attempted to enter my Apple ID and Password. I get the same error:
Could Not Sign In An unknown error has occurred.
I clicked on Forgot Apple ID or Password? I then select Enter Your Apple ID. I go through the Password Retrieval process in iForgot. I select Answer Security Questions. I verify my date of birth. I correctly answer my Security Question. I attempt to enter the same password I already have (in an attempt to eliminate the scenario where my password may have been mistyped). I get the following message:
The password specified has been used in the past year. Please select another.
Now I know that the password I have been entering in the App Store and in Settings is correct becasue I just set up the new account and have only had one password.
I cancel out and close the Safari iForgot window.
I go back to the App Store and attempt to login using my correct Apple ID and an intentionally mistyped password. I get the following message:
Your Apple ID or password is incorrect.
Now I know the Apple Store does indeed recognize my correct Apple ID/Password combo, otherwise I would get the same Unknown Error message.
I have attempted to force quit all apps, reboot, re-try and reboot ad nauseum, but to no avail.
So, someone at Apple, tell me, what the heck is going on? How do I proceed?

I've just found the fix!!!!!! I downloaded itunes to my home PC and logged in using my newly created account, a message came up saying that i've not used this account yet with itunes and I need to confirm settings. It basically took me through my credit card information and personal details (strangely it wanted my title as a required field, yet on the ipad setup it didn't - maybe check this field is filled out in your account settings). Then it gave me a message saying I was ready to use the account. I logged into my ipad and all was good - literally did it 2 seconds after seeing the message on my PC. I hope this helps you also ;-)

Facetime error "Could not sign in. please check your network connectivity and try again

When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

I could not sign in my account. Please help.

Similar Messages

Maybe you are looking for