I couldn't open my itunes! help!!!
My itunes won't open. I don't know what's wrong with it. When I tried to open it, a box pop up said "itunes quite unexpectedly". I'm using PowerBook G4 osx 10.4.11. I tried uninstall and reinstall with latest version but nothing works so far. Any help?
i recently updated itunes from my auto updates to 8.1. now itunes will not open, i get an error box saying "itunes unexpectedly quit". then a box appears to "try again" or "send report". after trying again, it simply fails to launch. i have downloaded the software manually from apple for itunes 8.1 three times since then, with the same results. PLEASE help!!
Similar Messages
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I couldn't open my iTunes and now I can't install iTunes
Hi, I couldn't open my iTunes last week. I kept getting an error message and a note saying it would send a report to apple. My friends suggested uninstalling iTunes and reinstalling it so, I followed the steps from this link (http://support.apple.com/kb/HT1224) to uninstall iTunes. When I tried installing iTunes I got the following message "There were errors with the installation. You may want to try installing again. (Huge exclamation point) The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I have tried a few times to reinstall and have had gotten this message every single time. Also, when I tried backing up my iTunes library incase I had to reboot my computer, everything that was purchased from the iTunes store had an error message behind it. My Amazon music was fine and copied over problem free, but my iTune music was very wishy-washy. I'm at a loss about what to do now. Does anyone know what to do?
There is a knowledge base article devoted to this already. Do you still have a technical issue you need help with?
iOS: Troubleshooting Wi-Fi networks and connections -
my mac has been updated and when i go to install the newest itunes this pops up. 'Couldn't open "Install iTunes.pkg". This package type requires Mac OS X 10.5.' how can i fix this so i can get the new itunes?
Hi
Try to use "software update" option
to to apple menu -> software update or system preference -> Software update
( you may try to use an old package on new system )
HTH -
just got the new ipod touch, however it says i need to download itunes 10.1 however, when i do so... this is what it says Couldn't open "Install iTunes.pkg". This package type requires Mac OS X 10.5.
what do I do?From the box the ipod came in:
System Requirements
USB 2.0
iTunes 10.5 or later7
Mac: OS X v10.5.8 or later
PC: Windows 7, Windows Vista, or Windows XP Home or Professional (SP3) or later
Broadband Internet access required; fees may apply" -
Stupid touch won't open in itunes-- HELP
Ok I am very frustrated! I bought a new ipod touch 2g 32mg yesterday and spent 3 hours trying to get it to work. I have tried everything in the post. I have the latest itunes but when I try and connect it does not show in Itunes and asks me what program I want to open my camera with.
If I uninstall Itunes do I lose everything in my library? I have had it for years!
I don’t know what to do to make this work. When I plug the usb into my laptop it is charging the ipod but the stupid thing won’t open in Itunes.
HELP SOMEONE!!Hello, Welcome to discussions. Below is an article that will explain more about this with assistance.
But before you do it I know you are concerned about iTunes content and loosing it. Please check the main links below for backup options.
Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
How to back up your media in iTunes
http://support.apple.com/kb/HT1382
========================
iPod touch not recognized in iTunes for Windows
http://support.apple.com/kb/HT1852 -
TS3297 i couldn't open the itune store after i downloaded the latest itune 11
i regret to download the latest itune 11.i couln't open the itune store when i tried to buy songs.give me a hard time.
What does the error message say? (Precise text, please.)
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Have a iTunes music player file that won't open through iTunes - help!
I downloaded a music file from the internet that is an iTunes music player file, and now when I try to import it to iTunes it won't open or even if I just try to open the file it brings up iTunes, but no music is opened or played. I've tried to change the file's format through iTunes but i couldn't figure that out and I've tried to save it as a different type of file when I downloaded but that didn't work either. HELP PLEASE! I WANT MY MUSIC!!
Katrina S. wrote:
You have to have some kind of unzip program. Windows does not come with a built-in unzip program.
Useful info, Katrina. It's been so long since I had install an app to handle that (Remember Stuffit?) that it didn't occur to me that Windows either couldn't do it or didn't come with a utility along with all the other stuff that seems to come on an new computer. -
I'm
AND ALSO I TOTALLY UNINSTALLED ANY OF MY
ANTIVIRIS THINGYS AND THE SPYWARE STUFF.I D/K WHAT TO
DO ANYMORE!
*~PLEZ HELP ME!~*
Hi yesy
If you are sure you disabled your AV/antispy and you get the flash of a licence it sounds like you may have a malware infection. Look out for posts by b noir and get hold of ewido - its a free AV programme - google and you should find.
BTW, you may be in Florida and I'm in the UK, but don't shout - you're just next door in cyberspace!:) I understand your frustration coz I've been in your place. There are some really helpful folks on this forum - seek, and you shall find!
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod -
Recently, when I open itunes I cannot connect to the itunes store. It shows that it is connecting then the screen is blank and remains blank. I cannot even open the itunes help section from itunes. I had to log on to the support sight from my browser. Any ideas????
Hi.
I have spent the past 10 days trying to solve this problem of “iTunes Store” no longer opening.
During this time of emailing backwards and forwards to iTunes Support nothing they suggested worked. All the links they sent didn’ toffer any help. I was basically just being told to delete iTunes and then reinstall it again.
After this long period of emailing each other every day,they finally told me that I need more detailed Technical Help and gave me a phone number to call their Apple Telephone Technical Help line.
When I explained all of the above, the man I was speaking to said did you delete EVERYTHING connected with iTunes, to which I said that I had deleted iTunes so I assumed that would be it. I was then told that this was the problem, I was not told to also delete Quick Time and Bonjour etc., infact everything else connected with iTunes.
So this is the procedure:
Control Panel/ Delete/Uninstall a Program
Then delete ALL of the following: “Apple ApplicationsSupport”, - “Apple Software Update”, - Bonjour, - “iTunes”, - “Quick Time”.
Finally, go to ‘Start’/’Search’ then type in iTunes and then you will see appear a whole string of at least 10 files all with the word ‘iTunes’ in each file name. DELETE EVERY ITEM. You should have now entirely cleared your computer of everything connected with Apple iTunes.
Now, Reinstall iTunes, which will reinstall everything you have just deleted explained above.
Result? It all workedagain!! -
I've updated to IOS6 and now i couldn't open any apps and they're automatically close. And can't sync with itunes properly.. Help me!!
Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Hi,This morning I had software updated my iPhone 4s and then I couldn't open again.One the iphone screen,it appears me to ask plug in iTunes and which i did but can't restart my phone.Please help me
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
Jolly Giant gave good advice re. ITunes and unable to download the latest version on my older Mac Mini. I downloaded ITunes 9.2 as he suggested but came to a standstill at the place where we "agree" with terms. Couldn't open this without Iwork which I don't have. Help! Carolyn
Hello, no way you should need iWork to "Agree"!?
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
And if you're really at 10.4.2, then get this and apply it...
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
Repair Permissions afterwords, reboot. -
ITunes installed but will not open...HELP!!!
Hey,
I've been trying to get my iTunes re-installed as it seemed to just stop working. I'm in a right pickle as I'm working on the play list for my upcoming wedding...
I've removed and reinstalled about 3 times now (on Chrome and IE) and everything seems to go OK with the install but when I try to open the iTunes from the desktop, nothing happens. I can open QT no problem.
Please help as this couldn't have happened at a worse time and I'm running out of ideas.
Thanks,
SteveFirst check to see if iTunes.exe remains running on the processes tab of the Task Manager, even though iTunes does not open.
If it does, it means iTunes is hanging during start up. This can be caused by bonjour as suggested by the previous poster.
If that doesn't work here is a method for troubleshooting this type of launch failure in Windows XP.
===
Troubleshooting silent launch failure in Windows XP
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
XP
http://support.apple.com/kb/TS1776?viewlocale=en_US
Vista
http://support.apple.com/kb/TS2363?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also prevent a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.
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ITunes 7.6 won't even open! please help!!
Since switching to Mac I've had nothing but a long list of problems! I'm already on my 3rd battery for my MacBook Pro in under a year, I upgraded to Leopard only to experience the problems people have faced with that i.e. couldn't drag anything, couldn't copy or paste etc. so I have clean installed back to Tiger and now, 3 weeks later I'm still without itunes as the newest one just bounces in the doc and wont open1 ARRGGH! That makes my ipod totally useless so almost £1500 worth of Apple products useless!
I've tried to install a previous version of itune but when I try and open my music it says that it cannot open because the tracks we're created in a newer version of itunes....
Please can someone help me! I need everything to be working properly for work and i'm going to throw this thing out the window soon!!!
Anyone else had these problems and fixed it??Lisa, I think you should probably post over in the Tiger forum and let them know what's going on and where we've gotten to. Someone there is probably more knowledgeable in what you need to do next. The only other info I have found suggested doing an erase and install of the OS, but....it sounds like you just did that? And it sounds like you've already tried trashing and re-installing iTunes.
One other thing...when it says that you have Read and Write permission on those files, look below that to where you see Details and click that little triangle. Then click on Apply to Enclosed Items. (permissions could have gotten messed up on a sub-folder but not the main folder.) If that doesn't help...I'd post in the Tiger forum. But at least we have made some progress that should help to move you closer to a resolution.
Also...are you positive that you're running OS 10.4.11 since reinstalling Tiger? (iTunes 7.6 will not work on lower versions of 10.4 -- although, yes, it does run on 10.3.9, which is what I'm running.)
AND....have you tried going to the Applications on your hard drive and opening the iTunes app from there? Instead of from the Dock?
Message was edited by: Diane Wordsmith -
I can't open my iTunes "Error: New iTunes Library" help =(
Starting today, I can not open my iTunes library. Every time I try to open it, a error message shows up saying "Error: New iTunes Library". I don't know how to fix it. I've tried restarting my computer, taking the battery out, uninstalling iTunes (I couldn't uninstall it either! It wouldn't let me), and deleting the recent library change. Nothing has worked. I need help on how to fix it and what the error means please!
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
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