I created a new Itunes playlist and when I synch my phone it is not visable as a playlist on my phone (Iphone 6), but it does appear on my computeras a playlist on my phone. How can I get it to be visable on my phone?

Question

I created a new Itunes playlist and when I synch my phone it is not visable as a playlist on my phone (Iphone 6), but it does appear on my computer as a playlist on my phone.  How can I get it to be visable on my phone?

Answer 1

Hi,
It sounds like there may be some disconnect between the phone and the computer.  Could be a number of things going on, but one way I've been able to fix this issue on several occasions is by completely removing all of the music from the iPhone (Settings > General > Usage > Storage > Manage Storage > Music > swipe 'All Songs' to the left and tap 'Delete') and then re-syncing it from iTunes all at once.  Be sure to disconnect your phone from the computer and close iTunes first.  Keep in mind that any songs that are on the phone but are NOT in the iTunes library will not be synced over after you delete them from the phone.  If the songs on the phone were purchased from the iTunes Store you can transfer them to the computer's iTunes library by connecting the phone to iTunes then selecting File > Devices > Transfer Purchases from [user's] iPhone.
After deleting all songs from the phone, go back into Settings and check the music storage again to make sure everything was deleted.  If the 'Music' app is not listed anymore, then you should be good to go.  Just to be sure, you can also check the Music app itself and make sure no songs appear there (if songs appear with cloud icons next to them, turn off 'Show All Songs' in Settings > Music and then check the Music app again -- no songs should appear).
Once you're absolutely sure all songs have been removed from the phone, restart the iPhone, plug it back into the computer, and let iTunes sync.  Give it time to sync everything over at once and make sure the sync doesn't get interrupted.  Everything you've set to sync should sync over properly.
If it still doesn't sync, there may be a corrupted file in the iOS installation on the phone or in the iTunes installation on the computer.  It's more likely that the issue is in the phone's software, especially if you ever installed an iOS update over Wi-Fi (through the Settings app).  I'd recommend making an iTunes backup and restoring the phone to factory settings through iTunes.  Then set the iPhone up as a new iPhone and test the syncing -- the playlist should sync over properly.  If not, Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support.  Then test again.
Once you get the syncing working with the phone set up as new, restore the phone from your iTunes backup and test the syncing again.  Now that the iOS files have been reinstalled, hopefully the corruption is gone!  If it still doesn't sync properly, the corruption may be somewhere else (in a song in the playlist, in some app data in the backup, etc.).  That could be harder to pinpoint, but don't worry about that for now.  Start simple.
Good luck!