I currently have an I5 and as with the previous I4, both buttons have failed and now my battery lasts almost six hours if I don't use it. I cannot upgrade my phone until March, 2015 even though I recently upgraded my phone to the More Everything Plan. Am

I currently have an I5 and as with the previous I4, both buttons have failed and now my battery lasts almost six hours if I don't use it. I cannot upgrade my phone until March, 2015 even though I recently upgraded my phone to the More Everything Plan. Am I destined to be a nonuser for three months until I can upgrade. This is very unacceptable as I've been a Verizon Wireless customer for probably 20 yrs!

As a 20 year customer of ours, we certainly appreciate your loyalty Richey_Rich. I know the importance of ensuring you have a properly operating phone. Can you please clarify which button on the device is not working? Is there any physical or water damage to your phone? Any applications that stay running?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Relaunch the App and try again.
Restart the device. http://support.apple.com/kb/ht1430
Reset the device. (Same article as above.)
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Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
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Message was edited by: mfduran

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With more research , again using genieo.com search eng. there is lots of articles and warnings . From that I learn do not use uninstall software , because doing this will install more things where it come from.
I do have AppleCare support but its to late to phone them , so maybe there some people with knowledge , how to get this of my computer
Any help is welcome , English is my learned language , you may notice this , so I'm not that quick with the respond

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Hello Leisabee!
I am so excited for you to get your iPhone 5. I know how eager we all are to have this phone! I know you mentioned you ordered on 9/14, did you receive a confirmation letter by chance?
You can also check your order status here: http://bit.ly/rqEisu
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Follow us on Twitter @vzwsupport

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As a 20 year customer of ours, we certainly appreciate your loyalty Richey_Rich. I know the importance of ensuring you have a properly operating phone. Can you please clarify which button on the device is not working? Is there any physical or water damage to your phone? Any applications that stay running?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Brett L

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http://support.apple.com/kb/TS5376
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[https://blog.torproject.org/blog/new-tor-browser-bundles-20 Support]
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I currently have an I5 and as with the previous I4, both buttons have failed and now my battery lasts almost six hours if I don't use it. I cannot upgrade my phone until March, 2015 even though I recently upgraded my phone to the More Everything Plan. Am

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