I'd like to cancel my annual membership

Hello Adobe Support,
         I bought the Creative Cloud membership (one-year) on 12/21/2014. On 01/17/2015 I received the email from you and has been told that  my membership has been transitioned from paid to free beacause of my credit card payment failure.Now I'd like to cancel my annual membership. I'd like to know if you will bill 50% of your remaining contract obligation from my credit card each month or not? Now my membership is free. I am looking forward to your reply.
Regards,
Long Zhonghua

Roxallen I am sorry you have faced difficulties canceling your annual plan.  You are correct you do need to contact our support team to cancel your annual plan.  You can contact our support team directly at Creative Cloud membership support.

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