I deactivated Creative Cloud on my old computer, but it won't active on my new computer
I deactivated Creative cloud on my old computer, but my new computer won't let me active the Creative cloud. I do have it on one other computer. I am working in Windows 7.
You need to contact Adobe Support either by chat or via phone when you have activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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I got a new computer how do I get creative cloud from my old computer to my new
I got a new computer how do I get creative cloud from my old computer to my new
Hi,
Please install the Creative Cloud application on your new machine from the help document below:
Creative Cloud Help | Creative Cloud for desktop
Regards,
Sheena -
I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up
My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it
Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
I have deactivated my CS6 on my old computer and now when I have downloaded a trial version and enter the serial number it says not valid? I have only used my license on one computer before? Does anyone know the problem?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
Why can't I install Creative Cloud on my second computer?
I'm having trouble install Creative Cloud on my 2nd computer -- MacBook Pro. I download the app and clicked on the Installer, and when I initializing the installer, I get this message: Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from "http:www.adobe.com/go/adobecreativecloudapp'. So I click on Get Creative Cloud and the downloading cycle begin again. Also, it asks for Adobe Application Manager. Does anyone have any solutions? Thanks.
The CC has been activated twice, April 2013, July 2014, it needs to deactivated from one of the computer to install it on the second computer, it might be that accidentally, it has been activated twice.
Activation & Deactivation Help
In case the previous computer is not available to De-activate then you can choose to " De activate all" while installing & activating it now, it deactivate the previous one & activate this with one activation count remaining.
Regards
Rajshree -
How do I uninstall creative cloud on my old laptop and reinstall creative cloud on my new laptop?
There is no need to uninstall on the old machine, but you can sign out thru the CC Manager if you like and then uninstall like you would any other software (depends on your operating system).
To install on the new machine repeat what you did originally with the old machine...
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
How do i transfer creative cloud apps to another computer
How do i transfer creative cloud apps to another computer?
You simply install them via Creative Cloud like on the first computer after possibly signing out on the old one, if you no longer plan on using it...
Mylenium -
I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.
Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini -
how can i uninstalled adobe creative suite on my old computer that it doesn´t work now and installed adobe on my new computer?
use the adobe uninstallers to uninstall from your old computer, and use the installation files to install on your new computer.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have acquired a new lap top and wish to transfer my use of the Creative Cloud from my old laptop. How do I uninstall and then reinstall on the new device ?
Richardwmills for information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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Originally purchased creative cloud with old email but want to transfer it to a new email.
I originally purchased adobe creative cloud with an old email that has since been deleted. I would like to switch my CC account to my other adobe ID.
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html -
Hello
I would like to install copy of creative cloud to my second computer.
Please advice how to do it?Hi,
You can install the cc on the second computer from creative.adobe.com.
on the website you can search for creative cloud app and you will be able to install the desktop app.
Thank You
Arjun -
Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?
Thanks.
I'm using mavericks OS.
Here is a screenshot.
Please let me know what other details you need. I have another team member that wasn't able to install Illustrator.
We both got new computers, upgrading from CS5.5, deactivated the previous version and deleted the file from the old macs. -
I lost my disk for cs5 creative suite 5.5 design premium but I have product code and a new computer I want to reinstall. What can I do?
You can download the software from the website and then type in your old serial number to activate it... that is, IF the installer database will work with your operating system. I am having problems reinstalling CS4 with a new computer running on Win 8.1. When I called customer support, they told me a whole lot of nothing for 45 minutes and then directed me to a chat session. After about 30 minutes on chat, I was basically told they don't offer support for older products. The website says "no known issues" for installation... but that very well may be because they are unwilling to record the issues when someone calls to report them! Good luck with your install. I wish I had CS5 at this point, as it appears there is still support available for it... but you are on the bubble timewise for that to continue. Other downloads
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I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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