I deleted the HP Smart Web Printing (but kept the link) and now I don't know how to get it back.

I had 23 Microsoft updates and 12 did not update. I am 73 and not very computer literate. I finally (accidentally) discovered that, at least part of the problem, was that I must have installed Explorer 9. It told me to update to a new driver/software. I was trying to do it step-by-step and that's when I deleted the Smart Web Printing. On the second step of trying to fix it, it would not update because it says it doesn't support 64 bit (which I have). It only supposed 32 bit. HELP. I can't figure out how to get my smart web printing back. Also, I don't know how to get my system back to a lower Explorer since I apparently have 9.
This question was solved.
View Solution.

Hello BarbG,
HP no longer offers the Smart Web Print software available for download since the change to Smart Print. Rather than trying to get around this maybe we can look at at least resolving the issues you are having.
For one the Smart Print software can be found here
HP Smart Web Printing Software Replaced by HP Smart Print
Available on the link are step by step instructions on installation and setup of Smart Print, including videos on how to use Smart Print so you can become accustomed to using it.
Now before we get into that what you will want to do is verify that you are truely running IE9 64 bit versus the 32 bit. HP Smart Print only supports 32 bit so we want to make sure we are using that.
To check the version of IE you are running follow these steps.
1. Launch Internet Explorer
2. Click on Help
3. Select About Internet Explorer
4. If the version of Internet Explorer has 64 bit next to it then you are running the 64 bit version. If it doesn't say then you are running the 32 bit version and are good!
If you are running the 64 bit version we next need to see if you already have the 32 bit version on your computer. 
1.Click on Start
2. Select All programs
3. Look for Internet Explorer (64-bit)
Just below that entry should be another entry called "Internet Explorer" This version of Internet Explorer should be the 32 bit version and you can verify this by repeating the before mentioned steps.
Once you verify that you are running the 32 bit version of IE then you can proceed with installing the Smart Print software.
Also note a few other additional places to check and run IE 32 bit are below:
Go to start->all program->accessories, IE 32 bit version should be located here
You can also find the IE 32 bit version in this path "C:\Program Files (x86)\Internet Explorer\iexplore.exe."
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

Similar Messages

  • I deleted my mac app store and now I don't know how to get it back? What do I do?

    Hello,
    I recently tried to download a game from the app store and upon completion of the download I got an error regarding something to do with a "hash". Anyhow upon further researching on how to fix it, I found a solution which told me to download and install an app called "AppCleaner" and use it to clean/delete the app store.
    Well, as a new mac owner I clearly didn't realize the consequences. While I did that and left the download for the night while I slept, I woke up to find that I had the game but I had lost the app store. I couldn't open it as I got a message saying something along the lines of "you can't open the app store because it's in the trash bin. Please move it from the trash bin" (paraphrasing). I checked my trash bin, and yes it appeared there, however the thumbnail for the app store had changed from the regular one to a picture of a piece of paper and pencil. Moving it to my desktop proved useless as it still didn't work. When I would run it from desktop, it would show up on the task bar at the bottom for about a second then leave.
    I've already tried using the software update found in the menu from the apple in the top left as well as verifying disk permissions in the disk utility. I've also downloaded OS X Lion Update 10.7.3 Client Combo found here: http://support.apple.com/kb/DL1484 to no avail. For your reference I'm using a 13" macbook pro bought brand new 4 days ago running OS X Lion 10.7.3. If there's anything I'm missing it would be greatly appreciated.
    Thank you in advance!

    hello , i did exactly the same thing , and my app store icon look like this :
    http://i.imgur.com/FIrph.png
    so can you tell me how did your friend send the app store for you? please

  • I accidentally clicked on "full page" and I hate it and now I don't know how to get back to where I can see all the tabs all the time. Help, Please!!!

    I think the question is pretty clear -- I don't know what additional details would be helpful. Questions?

    The F11 key toggles Full Screen Mode on or off.
    *See --> http://kb.mozillazine.org/Netbooks#Full_screen
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • Need to put someone back on my internet that I took off but can't do it now. Don't know how to put person back on so I can email again.

    I thought this person was harassing me and he wasn't so I deleted him off my internet accounts. I can't think of the word I need now but I want to email him again and make it so he can email me again too.

    This doesn't sound like a Firefox problem. You should try to consider, methodically, what you did before the problem occurred so that you can describe to someone exactly what occurred, and in what order.

  • On pages... I accidentally pressed the 'x' on the top toolbar that has the font formats etc and I don't know how to get it back! Can someone please tell me how?? :)

    I deleted the top toolbar by pressing the x on the side and now I don't know how to get it back!

    Hi Emily,
    In Pages '09, I'd suggest trying the View menu. I don't know how that corresponds to Pages for iOS.
    Regards,
    Barry

  • My iPad calendar has stopped syncing to my iPhone calendar. I didn't change any settings. I have now switched off the iCloud calendar on my iPhone but don't know how to get it back.

    I added items to my iPad calendar yesterday but they wouldn't copy into the calendar on my IPhone. I switched both devices off and on again but to no avail. The calendars were all ticked the same. I have now deleted the iCloud calendar from the iPhone but don't know how to get it back.
    My Errands app is also not syncing. If I mark something as Done on the iPad, it's not removing them on the iPhone version.

    Hi SwimmingMummy,
    I have a couple of articles here for you that will help you troubleshoot these issues with Reminders and Calendar:
    iCloud: Troubleshooting iCloud Calendar
    http://support.apple.com/kb/TS3999
    iCloud: Troubleshooting iCloud Reminders and Tasks
    http://support.apple.com/kb/TS4000
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Don't know the name of it but a toolbar at the top of the window has disappeared after I restarted Firefox. It contained add-ons such as Download Helper and I don't know how to get it back. Please help. Thanks!

    I don't know the name of it but a toolbar at the top of the window has disappeared after I restarted Firefox. It contained add-ons such as Download Helper and I don't know how to get it back. Please help. Thanks!
    EDIT: Sorry I meant the "Save Complete" add-on, not Download Helper.

    Be sure "Add-on Bar" is checked (click on "Add-on Bar" to check or un-check)
    *See --> https://support.mozilla.org/en-US/kb/Back%20and%20forward%20or%20other%20toolbar%20items%20are%20missing
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • I accidently deleted the today icon in history and I don't know how to get it back.

    Where the history icons are located with today, yesterday, a week, etc I accidentally deleted the today icon and I don't know how to get it back.

    Today will automatically reappear once there is history for today. However you can't recover the history that has been deleted.
    See also:
    *Tools > Options > Privacy > Firefox will: "Use custom settings for history"

  • HT4927 all my pictures in iPhoto got deleted and i don't know how to get them back so could anyone help me with that ??

    all my pictures in iPhoto got deleted and i don't know how to get them back so could anyone help me with that ??

    We do need more information to help. Are the images gone from your iPhoto library, or is the iPhoto Library missing? How and when did this happen?
    If images are missing from the library: Did you check for hidden photos? Did you check the iPhoto Trash?
    If the pictures are still in the iPhoto Trash, open the Trash, select the images and and press the liitle arrow in the lower right corner - select "Put back".
    If the pictures are still in an "iPhoto" folder in the system Trash (with sub folders named by date), import these folders to your iPhoto library.
    Have you checked, if you have opened the correct iPhoto Library? Launch iPhoto with the options key held down, to select another Library.
    If the entire Library is missing, have you searched for ".photolibrary" with spotlight?
    Do have a backup?
    If none of these easy measures helps, report back with more details - your iPhoto version, and anything else that might be helpful to find out, what the problem is. Don't do anything that changes the contents of your hard drive for now.
    Reagards
    Léonie

  • The address bar disappeared from all webpages and I don't know how to get it back. Can someone help me?

    The address bar disappeared from all web pages and I can't type in a webpage.  I don't know how to get it back.  Can someone PLEASE help me get it back?  Thanks!!!

    Hi Jordyn. I'm assuming you're using Safari. Open it. On the top bar click on View > Customize Toolbar. You should see the address bar there and simply drag it where you want to place it in Safari. Hope this helps.

  • When I open a pdf file, after a few seconds, it hides the toolbar and I don't know how to get it back.  I use multiple monitors and, without being able to grab the toolbar, I am unable to move the pdf file to a different monitor.  How do I stop this?

    When I open a pdf file, after a few seconds, it hides the toolbar and I don't know how to get it back.  I use multiple monitors and, without being able to grab the toolbar, I am unable to move the pdf file to a different monitor.  How do I stop this?

    Does Firefox switch to full screen if you press F11 ?
    You can also try the F10 key to see if that brings up the menu bar.
    * If the above steps didn't help then see http://kb.mozillazine.org/Corrupt_localstore.rdf
    Note: Do not delete localstore.rdf in the program folder (Windows: "C:\Program Files\Mozilla Firefox\defaults\profile\") (Mac: "/Applications/Firefox.app/defaults/profile/")

  • I delected the "Recently Added" playlist file and don't know how to get it back, does anyone know how?

    I delected the "Recently Added" plylist file and don't know how to get it back, any suggestions as to how to get it back?

    See Restore Original Smart Playlists.
    tt2

  • I used to have an icon on my menu bar at the top of my screen to help me detect displays (monitors)  It has disappeared and I don't know how to get it back.  Does anyone know?

    I used to have an icon on my menu bar at the top of my screen to help me detect displays (monitors)  It has disappeared and I don't know how to get it back.  Does anyone know?

    Your's may look more like this...
    ...if you're running Mountain Lion. I'm in clamshell mode right now, so I don't have any mirroring options. AFAIK, there's no more "Show displays in menu bar" in Mountain Lion.
    Clinton

  • I right clicked my iPod on iTunes and clicked restore from back up because i thought it would undo my IOS6 update. IT DELETED ALL MY PICTURES (2,000) AND I DON'T KNOW HOW TO GET THEM BACK!!!! Please help me!!!!!

    I right clicked my iPod on iTunes and clicked restore from back up because i thought it would undo my IOS6 update. IT DELETED ALL MY PICTURES (2,000) AND I DON'T KNOW HOW TO GET THEM BACK!!!! Please help me!!!!!

    Well, if you have not backed them up, they are gone.
    Next time, when you have important material in only one place, back it up.

  • HT201269 i have got a ipod touch 4th gen and i have got minecraft pocket edition on it but i and getting a new ipod touch 4th gen and i would like to know how to get minecraft back on my new iPod touch with all my data on it??? please help

    i have got a ipod touch 4th gen and i have got minecraft pocket edition on it but i and getting a new ipod touch 4th gen and i would like to know how to get minecraft back on my new iPod touch with all my data on it??? please help

    See:
    iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

Maybe you are looking for

  • Help. about the ipod nano charged with usb 1.1

    i just got the ipod nano. now i am charging it. according to the mannul, it will take 3hr to charge it by usb 2.0. considering i only have usb 1.1, so my question is how long it wil take to charge the nano. until i wait for 6hr and the screen still s

  • Bloggie corruption

    Had bloggie for only 1(one) week and has corrupted all my video. Used memory card recover to recover video, BUT the video is corrupted and will not play with ANY video player. What a P.O.S. Anybody else had this problem????????????? Solved! Go to Sol

  • Find and delete subscribed calendar in iCal

    I downloaded a calendar, and inadvertently put it in with birthdays and holidays. Now I can't find it. I keep getting an error message, every time I open iCal: "The server responded with an error. Access to "Sun enters Aries" in "Birthdays, Anniversa

  • OCIDescribeAny

    Hello *, perhaps somebody can help me with this problem: OCIDescribeAny segemtation faults if called with handles optained not using OCI_OBJECT but rather OCI_DEFAULT (->OCIInitialize). Now I need to use OCIDescribeAny in an external procedure that o

  • Checking when Z-Programs where last used

    Is there a SAP Standard Program that lists when Programs where last used? I think SAP has something when they do a Unicode Migraqtion, but is this Program generally available. Or does anyone have any coding?