I desperately need to send emails from Sage Accounts linked with Firefox and not Outlook Express. Tried everything

I am using Sage Instant Accounts and need to email customers their invoices directly. I have recently changed computer and upgraded Sage and I can no longer do this although could do it last week. I used to be able to go into email in Sage and Firefox would automatically come up with my contacts etc.
I think Sage looks to Outlook Express. If I delete Outlook Exp will that be an answer?
Have phoned Sage but they have no further answers. So need help as spent too much time!

I use Outlook so this might not be quite the same with Outlook Express.
After I set up an email account I can 'Test' the account settings which effectively sends a test email from the account to itself. If that is possible then check which way works i.e. the sending or the receiving of the email. If it is just the incoming part then this could be that you need to tick the box in the account settings that says 'My outgoing server requires authentication'.
Other than that check your incoming and outgoing servers which, if you're using btinternet should be both set as mail.btinternet.com, I also suggest you check your username and password.
Good luck!

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