I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?

You must first make the purchase, then you will receive the serial number you are asking about. YOu do not acquire the serial number thru the software. You acquire it thru the purchase, possibly via a follow-up confirmation email.

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Creative cloud software says my free trial has expired, but I have a paid subscription

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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Creative cloud software says my free trial has expired, but I have bought one year plan

I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
Thanks

Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a way to buy a valid serial number and then 8 stops working again. I’d be happy if the 8 I paid for worked right or I could get 9 for a small cost but I cannot afford $450 or $20/month. I need a permanent solution that I should be already paid for with 8 pro.

After multiple repair procedures with reboot in AA8 I was eventually able to restore the printing to pdf function from various software. However I have again lost my Acrobat tab in Outlook 2007. I need that back, but today an even bigger problem arose. AA8 has stopped printing to fax. It faxes a blank page. The only fax printing option is “Microsoft Shared Fax Driver”. My fax software is “Windows Fax and Scan” and it was working fine just a couple weeks ago. My OS is Windows 7 Professional.
I have tried doing the updates you referred to but I get error messages like these:
“No qualifying products found to apply this update, or update has been already applied”
or
“The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing , or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.”

Keep geting told my trial has expired but i have creative cloud

Hello
I cant seem to work out how to get my programs working..
I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
Please help,
Monike

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Keep getting message that trial has expired, but I have a subscription

I cannot access AI. I keep getting a message that my trial has expired, but I have a subscription to creative cloud. I tried to uninstall AI , but then the Adobe Manager states that the app is still installed. What can I do

Hi awoermke,
Considering the fact that
1.The CC payment has transacted completely
2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
Then:
Please check for the language in which you have purchased CC.
Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
In case the language is fine, then
log out & log back in of the CC Desktop App as it will update CC,
Launch any product, click on the option of "license this software" Sign in, CC should be activated.
Hope it works.
Regards,
Rajshree

My free trial has expired a week into the trial. I have contacted support and they haven't solved the issue. Stated to use forum to solve my license issue for this computer.

My free trial has expired a week into the trial. I have contacted support and they haven't solved the issue. Stated to use forum to solve my license issue for this computer.

Did you have an Adobe trial running on this same computer before? Maybe your previous trial was used for 3 weeks and then you uninstalled it? If so, you're only eligible for a 1 week trial on this computer.
Nancy O.

I can't open my full PAID version of Photoshop CS6 without popup saying my free trial has expired and demanding payment.

I can't open my full PAID version of Photoshop CS6 without popup saying my free trial has expired and demanding payment. No customer support. Live chat will not support it.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I purchased Elements 11 then upgraded to 12 and now it says my free trial has expired I have my original serial number but when I enter it I'm told it is invalid

I bought elements and now its says my trial has expired
entering the serial number doesn't work

capnpanic wrote:
I bought elements and now its says my trial has expired
entering the serial number doesn't work
Your caption says "I have my original serial number" , so do you mean to say the original for PSE11? If so then it won't work in PSE12. You need to enter the serial number you got in the email when you bought the upgrade from Adobe as download. Did you get the email from Adobe about this and have you kept it in your inbox or somewhere safe?

Opening our program after payment when account is active but the dialog box says free trial has expired

opening our program after payment when account is active but the dialog box says free trial has expired

Has it ever been shown as fully licensed on this computer? Or has it just been showing a free trial countdown, which you ignored and it has now run out?

Email from Adobe: Your Adobe Dreamweaver CS4 trial has expired

I just got a strange email:
Subj: Your Adobe Dreamweaver CS4 trial has expired
From: direct at adobesystems dot com
The strange part is that I have never downloaded any CS4 product, DW or other. At first I thought it might be some sort of phishing email, but the links inside definitely go to adobe.com pages.
Anybody else (who hasn't downloaded a trial) get one of these? Is this some sort of new marketing method?
I did download and install Spry 1.61 trial into CS3 42 days ago, but no CS4 products. Would that trigger a DW CS4 expiration notice?
Mark "Not ready for CS4" Boyd
Keep-On-Learnin' :-)

Mark A. Boyd wrote:
I just got a strange email:
Subj: Your Adobe Dreamweaver CS4 trial has expired
From: direct at adobesystems dot com
The strange part is that I have never downloaded any CS4 product, DW or other. At first I thought it might be some sort of phishing email, but the links inside definitely go to adobe.com pages.
Anybody else (who hasn't downloaded a trial) get one of these? Is this some sort of new marketing method?
I did download and install Spry 1.61 trial into CS3 42 days ago, but no CS4 products. Would that trigger a DW CS4 expiration notice?
Mark "Not ready for CS4" Boyd
Keep-On-Learnin' :-)
That is very odd Mark, they must have you in there system somewhere, and have got very confused. I did once download the trial, but never got an email.
Bit confused about the Spry 1.61 trial, whats that then? I thought Spry was free, and hence no trial.
Steve

"Your Trial has Expired" but subscriber for months!

I am unable to use any software in the CS6 Master collection. On opening it says that my trial has expired.
When I click license this software (and log in) it asks for a license key (but i have a subscription).
I checked the status of my subscription and it is active, 2 days until next billing period.
Any thoughts how I can get this working?
Thanks,
Matt

I have managed to get it to recognize my subscription by doing the following:
1) Launch "Adobe Creative Cloud Connection"
2) Login with account
3) Launch an app (e.g. Photoshop CS6)
4) Click "License this software"
5) It now comes up with login form for adobe cloud (instead of the license key it was doing previously).
Hopefully this will help some others that got the same problem.

Trial has Expired - but no serial box appears

Hello all,
My Photoshop CS5 trial expired whilst I was away last week. It was great whilst it worked!
I was about to make my purchase and receive my serial number, but the serial box does not come up and then Photoshop crashes/locks, I am wondering what I should do next? Is it because the trial has expired?
Can I uninstall it and reinstall and then apply the number? Or is there anything else i can try?
I have XP Pro - SP3
4 BG Ram
Thanks in advance

Read this!
Mylenium

When I open Photoshop 12, it says my trial has ended, but when I enter my newly purchased code for Photoshop 13 it says it's an invalid serial.

How can I use my serial number for Photoshop 13? I enter it into Photoshop 12 when I'm prompted because my trial has ended, but it says that it is not a valid serial number for Photoshop 13. However, when I go to download Photoshop 13 in my Adobe account, the only option is the Akamai installer, which I installed. There isn't any option to download Photoshop 13.

The serial number for PSE 13 is for PSE 13 and will not work for the earlier version PSE 12.
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
(also see Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552)
You can also directly download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

I'm told that my license has expired but I can't get to a place to renew it? I keep going in circles. How do i do it?

Dreamweaver says my license has expired but I can't get to a place to renew it. I go in circles. How do I do it?

Nordstrom wrote:
Adobe will no longer validate the license of products prior to Creative Cloud.
I don't know where you get your information, Nordstrom, but CS6 is still available as a perpetually licensed product. And if you own CS versions prior to 6, they are still valid for as long as you own the product.
Beginning with Creative Cloud, Adobe is using a subscription model for payment & software distribution which I have no problem with since many software developers are using similar models. The Adobe Creative Cloud software installs on your machine exactly the same way other CS products did. More importantly, updates are rolled out regularly as soon as they become available so there's no more waiting 18 mos for the next product upgrade cycle. For me, that's a definite plus. Your mileage may vary.
Nancy O.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

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