I did not place an order and was charge for an app

I was charged for an app I did not authorize

Hello Shemick05
Report the issue with the purchase to the iTunes Store. If you do not have an email, check out your purchase history within iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Similar Messages

  • HT2731 If i purchased coins on a game (doubledown casino) and did not get the coins, but was charged for them what do i do? How do i get the coins or my money refunded?

    If i made a purchase on a game(doubledown casino) but never got my coins, but the money was taken out of the account, what do I do? How do I get the coins or my money back?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1470 All of the indicators you suggested I have verified.  Yet last night when I purchase a song by Il Volo (and was charged for it) - it did not download as purchased.

    I purchased song last evening (Il Volo) and was charged for it.... yet it did not download.  Help

    Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
    http://www.apple.com/emea/support/itunes/contact.html
    As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

  • HT4009 I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and I need to have the funds refunded.

    I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and need to have a refund!

    http://www.apple.com/support/contact/

  • HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    Same thing happened to me ipad. Please someone fix it Apple.

  • I bought and was charged for some music.  It is not in check for available downloads or my purchased file.  However it shows up in recent purchases.  I just recovered from a problem and had to uninstall and reinstall.  Where could this purchase be?

    I bought and was charged for some music.  It is not in check for available downloads or the purchased file.  It does show up on my view my account recent purchases.  Where could this music be?  I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work.  Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

    Start with this article.
    http://support.apple.com/kb/TS1408
    If you live in the US, you can always redownload the music at no cost.  See this article for information.
    http://support.apple.com/kb/ht2519
    And if nothing else, try contacting iTunes support and explaining the situation to them.
    http://www.apple.com/support/itunes/contact.html
    B-rock

  • I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

    I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

    Welcome to the Apple Support Communities
    If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
    1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
    2. When you have finished creating that user, open  > Log Out, and log in your new user.
    3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

  • HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

    I downloaded a song from the I-tunes store and was charged for it.  It isn't on my playlist now.  Something about the playtime ran out or something like that.  Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

    You may want to contact Apple directly by phone to report the issue.
    http://www.apple.com/contact/
    B-rock

  • TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?

    I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?

    You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
    If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
    Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for an app that i uninstalled

    I was charged for an app that i uninstalled and i want a refund back because they should not have charged me

    Why should you not be charged?

  • What procedure do I use if I was charged for an app but it was never loaded on my IPad

    Who do I contact if I was charged for an APP for my IPad 2 that was never loaded?

    Go back to the App Store and try to download it again. If it says in the store that it's already Installed, it's probably somewhere on the iPad.
    You can report issues with your iTunes Store purchases directly through the iTunes Store:
      http://support.apple.com/kb/HT1933

  • HT4009 i was charged for an app that said free...what do i do?

    i was charged for an app that said free..what do i do?

    http://www.apple.com/support/itunes/contact/

  • I PURCHASED THE BOOK BETRAYAL BY DANIEL STEEL FOR MY IPAD AND IT DID NOT DOWNLOAD.  I HAVE BEEN CHARGED FOR IT.

    I PURCHASED THE BOOK "BETRAYAL" BY DANIEL STEEL FOR MY IPAD AND I WAS CHARGED FOR IT BUT IT WILL NOT DOWNLOAD.    THIS IS THE INVOICE NUMBER M33NVF143VV ON 4/04/12 AMOUNT 5.95.
    I CONTACTED APPLE SUPPORT AND THEY SENT ME AN EMAIL OF HOW TO HANDLE THE PROBLEM BUT I CANNOT GET THAT TO WORK EITHER.
    I ORDERED IT THRU ITUNES.
    <Personal Information Edited By Host>

    Mertie.
         What these guys are trying to tell you is that the use of "ALL CAPS" is considered to be shouting and therefor rude behavior. Please turn your caps lock off.
    And this is an Apple community. We help each other when we can, but cannot help with refunds or any thing else that requires admin or access to your account requires a call to Apple as noted above.

  • HT4009 I purchased something on an app and was charged for it, but I never recieved the item.

    While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
    While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
    How can I get my money back, or get the item that I purchased?

    Nikkey8 wrote:
    While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
    While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
    How can I get my money back, or get the item that I purchased?
    Hey man, i just did the same thing and was charged $9.99 plus tax in Galaxy on Fire 2, and was lookiing for help. I got these from turtleshells1998 and lllaass:
    Contact iTunes
    Apple - Support - iTunes - Contact Us
    That happened to me when i had tower town... I spent $5.99 and the "bucks" did not pop up.
    What you have to do is exit the app. Then start up the app again.
    If the in app purchase still has not popped up, I would restart the ipod.
    If the in-app purchase still has not appeared in the app, I would contact whATever company made the app and ask for your money back...
    I, for one, have sent a message to the makers of my game and am waiting for a reply.
    I Hope These Helps You Too!!

  • HT201272 Purchased an app by mistake, try to delete when it was downloading, didn't succeed and was charged for the purchase. Is there a way I can get refunded by this error that I committed

    Purchased an app by mistake, try to delete when I was downloading, didn't succeed lost app and was charged. Is there any way to refunded for this app or am I out of luck for pulling a bonehead move.thanks

    You get charged the second you click "buy".
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
    post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

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